Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
권호 표지
DOI QR코드

DOI QR Code

An Exploratory Study on Customer-oriented Attributes for the Revitalization of Digital Healthcare Service : Using Interpretive Structural Modeling

디지털 헬스케어 서비스 활성화를 위한 고객지향적 속성에 관한 탐색적 연구 : 해석적 구조 모형을 이용하여

  • 지대범 (숭실대학교 대학원 IT정책경영학과) ;
  • 최정일 (숭실대학교 경영학부) ;
  • 김용희 (숭실대학교 경영학부)
  • Received : 2018.01.31
  • Accepted : 2018.03.30
  • Published : 2018.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

The healthcare business is growing as a global core business because of the phenomenon of global aging, as well as in South Korea, skyrocketing health care costs accordingly, and changing the paradigm from treatment to the prevention-centered medical service. Especially, as the digital healthcare service stands out as a solution, major countries actively promote and support policies at the government level. Thus, this study will present attributes of a market-oriented service that would vitalize the digital healthcare service industry by investigating major attributes of the digital healthcare service. To analyze the relationships of the influences of attributes, this study used Interpretive Structural Modeling. As a result of literature research and ISM, this study can understand the eight basic attributes of the digital healthcare service (network scalability, context awareness, connection among information platforms, cost, trust, security, ease of use, usefulness) and analyze the relationships of the influences among the attributes. In addition, as this study finds some significant differences in Order Winner and Order Qualifier between the experts' group (security) and the users' group (trust, ease of use, usefulness), It provides meaningful implications for revitalization and promotion of digital healthcare service industry.

Keywords

References

  1. Agarwal, R., G. Gao, C. DesRoches, and A.K. Jha, "The Digital Transformation of Healthcare", Information Systems Research, Vol.21, No.4, 2010, 796-809. https://doi.org/10.1287/isre.1100.0327
  2. Anwar, M., J. Joshi, and J. Tan, "Anytime, Anywhere Access to Secure, Privacy-aware Healthcare Services : Issues, Approaches and Challenges", Health Policy and Technology, Vol.4, No.4, 2015, 299-311. https://doi.org/10.1016/j.hlpt.2015.08.007
  3. Anya, O. and H. Tawfik, "Designing for Practice- based Context-awareness in Ubiquitous E-health Environments", Computers & Electrical Engineering, Vol.61, 2016, 312-326.
  4. Aquilano, N.J., R.B. Chase, and F.R. Jacobs, Operations and Supply Management, 12th ed, 2009, New York, McGraw-Hill.
  5. Attri, R., N. Dev, and V. Sharma, "Interpretive Structural Modelling (ISM) Approach : An Overview", Research Journal of Management Sciences, Vol.2, No.2, 2013, 3-8.
  6. Becker, D., "Acceptance of Mobile Mental Health Treatment Applications", Procedia Computer Science, Vol.98, 2016, 220-227. https://doi.org/10.1016/j.procs.2016.09.036
  7. Cho, I.H. and D.H. Kim, "Growth and Opportunities in the Smart Health Care Market", Issue & Trend, Digieco, 2013. (조인호, 김도향, "스마트 헬스케어시장의 성장과 기 회", Issue & Trend, Digieco, 2013.)
  8. Deen, M.J., "Information and Communications Technologies for Elderly Ubiquitous Healthcare in A Smart Home", Personal and Ubiquitous Computing, Vol.19, No.3-4, 2015, 573-599. https://doi.org/10.1007/s00779-015-0856-x
  9. Dubey, R. and S.S. Ali, "Identification of Flexible Manufacturing System Dimensions and their Interrelationship using Total Interpretive Structural Modelling and Fuzzy MICMAC Analysis", Global Journal of Flexible Systems Management, Vol.15, No.2, 2014, 131- 143. https://doi.org/10.1007/s40171-014-0058-9
  10. Duleba, S., Y. Shimazaki, and T. Mishina, "An Analysis on the Connections of Factors in A Public Transport System by AHP-ISM", Transport, Vol.28, No.4, 2013, 404-412. https://doi.org/10.3846/16484142.2013.867282
  11. Dwivedi, Y.K. and M.A. Shareef, A.C. Simintiras, B. Lal, and V. Weerakkody, "A Generalised Adoption Model for Services : A Crosscountry Comparison of Mobile Health(mhealth)", Government Information Quarterly, Vol.33, No.1, 2016, 174-187. https://doi.org/10.1016/j.giq.2015.06.003
  12. Hill, T.J., Manufacturing Strategy, The Strategic Management of the Manufacturing Function, 2nd ed., Macmillan, London, 1993.
  13. Hill, T. and A. Hill, "Manufacturing Strategy : Text and Cases", Palgrave Macmillan, 2009.
  14. Hung, M.C. and W.Y. Jen, "The Adoption of Mobile Health Management Services : An Empirical Study", Journal of Medical Systems, Vol.36, No.3, 2012, 1381-1388. https://doi.org/10.1007/s10916-010-9600-2
  15. Gastaldi, L. and C. Mariano, "Smart Healthcare Digitalization : Using ICT to Effectively Balance Exploration and Exploitation within Hospitals", International Journal of Engineering Business Management, Vol.4, 2012, 1-13. https://doi.org/10.5772/45735
  16. Firouzi, F., A.M. Rahmani, K. Mankodiya, M. Badaroglu, G.V. Merrett, P. Wong, and B. Farahani, "Internet-of-Things and Big Data for Smarter Healthcare : From Device to Architecture, Applications and Analytics", Future Generation Computer Systems, Vol. 78, No.2, 2018, 583-586. https://doi.org/10.1016/j.future.2017.09.016
  17. Islam, S.R., D. Kwak, M.H. Kabir, M. Hossain, and K.S. Kwak, "The Internet of Things for Health Care : A Comprehensive Survey", IEEE Access, Vol.3, 2015, 678-708. https://doi.org/10.1109/ACCESS.2015.2437951
  18. Jang, G.H., "A Study on Multi-Criteria Decision Tools for Optimal Facility-Location Selection", Daegu University, Gyeongbuk, Korea, 2009. (장길화, "다기준 의사결정도구를 이용한 공장입지 최적선정", 대구대학교 대학원 박사학위논문, 2009.)
  19. Jang, S.H., R.H. Kim, and C.W. Lee, "Effect of U-healthcare Service Quality on Usage Intention in A Healthcare Service", Technological Forecasting and Social Change, Vol. 113, 2016, 396-403. https://doi.org/10.1016/j.techfore.2016.07.030
  20. Ketelhohn, N. and L. Sanz, "Healthcare Management Priorities in Latin America : Framework and Responses", Journal of Business Research, Vol.69, No.9, 2016, 3835-3838. https://doi.org/10.1016/j.jbusres.2016.04.008
  21. KIET, "Mobile World Focuses on Future Smart Healthcare Industry", eKIET, Vol.609, 2015. (산업연구원, "모바일 세계가 주목하는 미래 스마트 헬스케어산업", e-KIET 산업경제정보, 제609 권, 2015.)
  22. Kim, S.M. and C.W. Lee, "Usage Intention of u- Healthcare Service Using Unified Theory of Technology Adoption and Usage", KCA Thesis Journal, Vol.13, No.12, 2013, 379- 388. (김수민, 이창원, "기술수용 및 이용에 관한 통합 이론을 활용한 유헬스케어 서비스 이용의도에 관한 연구", 한국콘텐츠학회논문지, 제13권, 제12호, 2013, 379-388.)
  23. Ko, D.Y. and H.S. Cho, "Analysis on the Demand for Ubiquitous Healthcare Services : Focusing on Home-based Telemedicine and Telehealthmanagement Services", Journal of Information Technology Services, Vol. 10, No.3, 2011, 265-284. (고대영, 조현승, "유헬스 서비스 수요 분석 : 댁내기반 원격의료.건강관리서비스를 중심으로", 한 국IT서비스학회지, 제10권, 제3호, 2011, 265- 284.)
  24. Kumar, D.T., M. Palaniappan, D. Kannan, and K.M. Shankar, "Analyzing the CSR Issues behind the Supplier Selection Process Using ISM Approach", Resources, Conservation and Recycling, Vol.92, 2014, 268-278. https://doi.org/10.1016/j.resconrec.2014.02.005
  25. Mandal, A. and S.G. Deshmukh, "Vendor Selection using Interpretive Structural Management", International Journal of Operations & Production Management, Vol.14, No.6, 1994, 52-59. https://doi.org/10.1108/01443579410062086
  26. Martin, S., G. Kelly, W.G. Kernohan, B McCreight, and C. Nugent, "Smart Home Technologies for Health and Social Care Support", The Cochrane Library, 2008.
  27. Ministry of Health and Welfare, "Life Expectancy and Life Expectancy Excluding Disease Period", 2017, Available at http://www.index.go.kr/potal/main/EachDtlPageDetail.do?idx_cd=2758(Accessed : January 25. 2018). (보건복지부, "기대수명(0세 기대여명) 및 유병기간 제외 기대수명(건강수명)", e-나라지표, 2017. http://www.index.go.kr/potal/main/EachD tlPageDetail.do?idx_cd=2758).
  28. OECD Statistics, "Health Status", 2017, Available at http://stats.oecd.org(Accessed January 25. 2018).
  29. Park, K.S., "A Study on Methods to Invigorate Smart-Healthcare Services", The e-Business Studies, Vol.16, No.6, 2015, 169-188. (박근수, "스마트 헬스케어서비스 활성화 방안 연구", e-비즈니스연구, 제16권, 제6호, 2015, 169-188.)
  30. Piette, J.D., J.A. Blaya, I. Lange, and J.B.B. Sanchis, "Experiences in mHealth for Chronic Disease Management in 4 Countries", Proceedings of the 4th International Symposium on Applied Sciences in Biomedical and Communication Technologies, Barcelona, Spain, October, Article No.170, 2011.
  31. Qi, J., P. Yang, G. Min, O. Amft, F. Dong, and L. Xu, "Advanced Internet of Things for Personalised Healthcare Systems : A Survey", Pervasive and Mobile Computing, Vol.41, 2017, 132-149. https://doi.org/10.1016/j.pmcj.2017.06.018
  32. Sezgin, E. and S. Ozkan-Yildirim, "A Cross-sectional Investigation of Acceptance of Health Information Technology : A Nationwide Survey of Community Pharmacists in Turkey", Research in Social and Administrative Pharmacy, Vol.12, No.6, 2016, 949-965. https://doi.org/10.1016/j.sapharm.2015.12.006
  33. Shin, Y.J., J.H. Kim, and J.B. Lee, "A Study on the Possible New Fusion between Mobile and Healthcare Service", Journal of Information Technology Services, Vol.11, No. Special Issue, 2012, 27-39. (신용재, 김진화, 이재범, "모바일과 의료서비스 간의 새로운 융합 가능성에 관한 연구", 한국IT서비스학회지, 제11권, 2012, 27-39.)
  34. Singh, M.D. and R. Kant, "Knowledge Management Barriers : An Interpretive Structural Modeling Approach", International Journal of Management Science and Engineering Management, 2008, Vol.3, No.2, 2008, 141- 150.
  35. Taylor, K., "Connected Health How Digital Technology is Transforming Health and Social Care", Deloitte Centre for Health Solutions, 2015.
  36. Tseng, J., S. Samagh, D. Fraser, and A.B. Landman, "Catalyzing Healthcare Transformation with Digital Health : Performance Indicators and Lessons Learned from A Digital Health Innovation Group", Healthcare, Elsevier.(web published), 2017.
  37. Wen, L.R., S.M. Yang, and B.M. Lee, "Study on the Hospital Health Care Service Model", Advanced Science and Technology Letters, Vol.133, 2016, 150-154.
  38. Wu, L., J.Y. Li, and C.Y. Fu, "The Adoption of Mobile Healthcare by Hospital's Professionals : An Integrative Perspective", Decision Support Systems, Vol.51, No.3, 2011, 587-596. https://doi.org/10.1016/j.dss.2011.03.003
  39. Wu, Y., C.G. Cegielski, B.T. Hazen, and D.J. Hall, "Cloud Computing in Support of Supply Chain Information System Infrastructure : Understanding when to go to the Cloud", Journal of Supply Chain Management, Vol.49, No.3, 2013, 25-41. https://doi.org/10.1111/j.1745-493x.2012.03287.x