한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
권호 표지
DOI QR코드

DOI QR Code

취업정보 웹사이트의 만족도와 이용의도에 미치는 영향요인 분석

An Analysis of the Factors Influencing the Satisfaction and Intention of Job Information Websites

  • 장로사 (동원대학교 문헌정보데이터관리과) ;
  • 김성희 (중앙대학교 사회과학대학 문헌정보학과)
  • 투고 : 2018.05.24
  • 심사 : 2018.06.21
  • 발행 : 2018.06.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 제4차 산업혁명과 관련된 연구들이 다양한 학문분야들에서 부상하고 있는 가운데 문헌정보학계에서 취업정보나 취업정보 웹사이트와 관련한 향후 연구들을 활성화시키고자하는 목적으로, 취업정보 웹사이트의 품질과 이용자 특성 요인이 기술수용모델을 중심으로 하여 만족도와 이용의도에 미치는 영향관계를 규명하였다. 설문조사는 취업정보 웹사이트 이용자 230명을 대상으로 실시하였으며, 조사된 데이터는 구조방정식 모형을 적용하여 분석하였다. 검증결과, 정확성, 보안성, 자기효능감, 인지된 이용용이성은 인지된 유용성에, 최신성, 자기효능감, 개인혁신성은 인지된 이용용이성에 정(+)의 영향을 미치는 것으로 나타났다. 또한 인지된 유용성과 인지된 이용용이성은 만족도에, 만족도는 이용의도에 통계적으로 유의미한 영향을 미치는 것으로 확인되었다.

This study defined the influence of the quality of job information websites and of user characteristic factors on the user satisfaction and on the intention of the use thereof based on the technical acceptance model to activate research on job information or job information websites in the category of Library and Information Science, amid studies on the Fourth Industrial Revolution in various disciplines emerging. 230 users experienced in job information websites were surveyed. The surveyed data were analyzed by applying the structural equation model. The results are as follows. Accuracy, security, self-efficacy, the perceived easiness of use had a positive effect on the perceived usefulness. Up-to-dateness, self-efficacy, individual innovation had a significant effect on the perceived easiness of use. The perceived usefulness and the perceived easiness of use had a positive effect on user satisfaction, and the user satisfaction had a significant effect on the intention of use.

키워드

참고문헌

  1. Ku, Hee-Jin, Sung-Youl Park, and Soo-Young Kim. 2016. "Effects of the Innovative Attributes (Relative Advantage, Compatibility, Complexity, Trialability, and Observability), System Quality, Self-Efficacy and Subjective Norm of the Mobile Learning on University Students' Innovation Resistance and Acceptance of Mobile Learning." Journal of Agricultural Education and Human Resource Development, 48(4): 165-182. https://doi.org/10.23840/agehrd.2016.48.4.165
  2. Kwon, Hyeog-In, Man-Jin Kim, Ji-Hye Park, and Ji-Ae Lee. 2011. "Study on Evaluation of Social Commerce Quality - Focused on Quality Factors of the Information System and Individual Characteristics -." Journal of Advanced Information Technology and Convergence, 9(8): 229-237.
  3. Kim, Moon-Gyu. 2010. A Study on the Efficient Management of Job-related Collections in College Libraries. M.A. thesis. The Graduate School, Hansung University, Library and Information Science.
  4. Kim, Bo-In. 2013. A Study on Developing Job Information Services in University Library - Focused on P University Library -. M.A. thesis. Graduate School of Education, Pusan National University, Librarian Education.
  5. Kim, Young-Ill and Kwan-Pyo Lee. 2012. "The Influence of Internet Self-Efficacy and Acceptance Attitude on Customer Satisfaction by Internet Business Model." Journal of Tourism and Leisure, 24(5): 221-239.
  6. Kim, Young-Ill and Soo-Young Hwang. 2012. "The Effects of Service Quality by a Pension Website on Customer Satisfaction and Word of Mouth Intention: Centering on the Moderating Effects of Internet Self-Efficacy." Journal of Hotel Administration, 21(3): 51-68.
  7. Ryu, Seung-Yeon. 2014. Influence of Perceived Usefulness, Perceived Ease of Use, Perceived Playfulness, Subjective Norms on Enterprise in-house SNS Intention to Use more: Focused on the Extended Technology Acceptance Model. M.A. thesis. The Graduate School, Yonsei University, Communication.
  8. Mun, Kyong-Ju. 2006. A Study on the Effects of Service Quality and Web Usage on Satisfaction and Behavioral Intentions in Festival Web-site. Ph.D. diss., The Graduate School, Kyonggi University, Event and Convention.
  9. Park, Sung-Sik, So-Hyun Park, and Yu-Kun Hahm. 2016. "A PLS Path Modeling Approach on the Cause-and-Effect Relationships among Service Quality, Trust, Satisfaction and Royalty in Job Information Site." Journal of Information Technology and Architecture, 13(2): 255-269.
  10. Sung, Ki-Moon, Tae-Kyung Kim, Jung-Joo Jahng, and Joong-Ho Ahn. 2009. "The Effect of Personal Characteristics and User Involvement on Knowledge Sharing in the Knowledge- Exchange Website Context." The Journal of Society for e-Business Studies, 14(4): 229-253.
  11. Shin, Hyun-Sik. 2010. "Moderating Effects of Personal Innovativeness of the Relationship between Perceived Usefulness, Subjective Norm and Intention to Use Mobile Internet." Journal of information systems, 19(3): 209-236. https://doi.org/10.5859/KAIS.2010.19.3.209
  12. Ahn, Shang-He and Min-Hwa Lee. 2016. "Fourth Industrial Revolution Impact: How it Changes Jobs." Journal of the Korean Academic Society of Business Administration, 2344-2363.
  13. Oh, Na-Im. 2013. Effects of Service and Content Quality of Recruiting Websites on Job-seekers' Application Intention. M.A. thesis. The Graduate School, Sungkyunkwan University, Business Administration.
  14. Oh, Sam-Seok, Yeon-Su Jeong, and Dae-Yul Jeong. 2012. "An Empirical Study on the Web Site Quality Factors Influencing the Intention to Repurchase the Job Information Services." Journal of Internet Electronic Commerce, 12(1): 167-192.
  15. Wang, Guang-Ying. 2014. The Study on Perceptual Difference between Korea and China on Web Service Quality Factors of Job Information Site. M.A. thesis. The Graduate School, Konkuk University, Management Information System.
  16. Chang, Joo-Hee. 2013. "Future of Worklife in Korea: Implication for Career and Technical Education." The Journal of Career Education Research, 26(2): 1-19.
  17. Chang, Joo-Hee. 2014. "The Change of Worklife and Education Approach in the 2030 Future Society." Korean Society for Home Economics Education Occasional Papers Series, 2014(11): 35-51.
  18. Jeong, Kyoung-Hee and Hyoung-Rae Kim. 2008. "Quality Status Comparison and Analysis for the Service Development Direction of Domestic Job Information Site." Journal of the Korea society of computer and information, 13(5): 211-218.
  19. Cho, Chul-Ho. 2012a. "A Study on Web Service Quality and Role of Relationship Quality of Job Information Sites." Journal of the Korean Society for Quality Management, 40(2): 219-230. https://doi.org/10.7469/JKSQM.2012.40.2.219
  20. Cho, Chul-Ho. 2012b. "The Effect of Web Service Quality of Job Information Site on Value, Customer Satisfaction and Revisit Intention: Moderating Effect of Job Search Type." Journal of the Korea Service Management Society, 13(5): 1-29.
  21. Joo, Young-Ju, Hyun-Nam Seol, and Na-Yeon Yoo. 2013. "An Analysis of the Impact of Cyber Univerity Students' Self-Efficacy, Subjective Norms on the Behavioral Intention to Use Mobile Web Service." The Journal of Korean association of computer education, 16(3): 1-12.
  22. Hong, Eun-Joung. 2015. A Study on the Job Information Service of Junior College Libraries: With a Focus on C College. M.A. thesis. The Graduate School, Cheongju University, Library and Information Science.
  23. Ahmad, A., O. Rahman, and M. N. Khan. 2017. "Exploring the Role of Website Quality and Hedonism in the Formation of E-Satisfaction and E-Loyalty: Evidence from Internet Users in India." Journal of Research in Interactive Marketing, 11(3): 246-267. https://doi.org/10.1108/JRIM-04-2017-0022
  24. Ali, F. 2016. "Hotel Website Quality, Perceived Flow, Customer Satisfaction and Purchase Intention." Journal of Hospitality and Tourism Technology, 7(2): 213-228. https://doi.org/10.1108/JHTT-02-2016-0010
  25. Huang, K. Y. and Y. R. Chuang. 2016. "A Task-Technology Fit View of Job Search Website Impac on Performance Effects: An Empirical Analysis from Taiwan." Cogent Business & Management, 3(1): 1-18.
  26. Kuppusamy, J. and J. Ganesan. 2016. "A Study of Factors Contributing toward the Effectiveness of E-Recruitment among Generation Y Job Seekers." International Journal of Advanced and Applied Science, 3(12): 106-112. https://doi.org/10.21833/ijaas.2016.12.014
  27. Lewis, W., R. Agarwal, and V. Sambamurthy. 2003. "Sources of Influence on Beliefs about Information Technology Use: An Empirical Study of Knowledge Workers." MIS Quarterly, 27(4): 657-679. https://doi.org/10.2307/30036552
  28. Priyadarshini, C., S. Sreejesh, and M. R. Anusree. 2017. "Effect of Information Quality of Employment Website on Attitude toward the Website: A Moderated Mediation Study." International Journal of Manpower, 38(5): 729-745. https://doi.org/10.1108/IJM-12-2015-0235
  29. Taylor, S. and P. A. Todd. 1995. "Understanding Information Technology Usage: A Test of Competing Models." Information Systems Research, 6(2): 144-176. https://doi.org/10.1287/isre.6.2.144
  30. Tong, D. Y. K. 2009. "A Study of E-Recruitment Technology Adoption in Malaysia." Industrial Management & Data System, 109(2): 281-300. https://doi.org/10.1108/02635570910930145
  31. Van Birgelen, Marcel J. H., Martin G. M. Wetzels, and Willemijn M. van Dolen. 2008. "Effectiveness of Corporate Employment Websites: How Content and Form Influence Intentions to Apply." International Journal of Manpower, 29(8): 731-751. https://doi.org/10.1108/01437720810919323