한국산업정보학회논문지 (Journal of Korea Society of Industrial Information Systems)

한국산업정보학회 (Korea Society of Industrial Information Systems)
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Kano 모델과 Timko 고객만족계수를 활용한 3D프린터 품질특성에 대한 연구 -메이커스를 중심으로-

A Study on Quality Characteristics of 3D Printer Using Kano Model and Timko Customer Satisfaction Factor - Focused on Makers -

  • 투고 : 2018.07.26
  • 심사 : 2018.08.20
  • 발행 : 2018.08.31
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초록

본 연구는 Kano 모델이 소비자이면서 생산자인 메이커스가 사용하는 FDM 저비용 3D 프린터에 대한 제품 품질 및 품질 만족도에 미치는 영향을 조사하였습니다. 3D 프린터 제품의 품질은 제품 자체의 고유한 품질을 기반으로 기능성, 유용성, 내구성, 신뢰성 및 안전성 측면에서 분석하였습니다. 이 연구는 Kano 분석을 통하여 고객이 원하는 3D프린터의 세부 특성을 파악해보고 Timko 계수를 사용하여 메이커스가 만족하는 영향 정도를 파악하고자 하였습니다. 결과적으로 이 연구는 제품 크기, 출력 속도, 외부 충격에 대한 내구성이 매력적인 품질로 도출되었고 안전성 부분에서는 모두 일원적 품질인 것으로 나타났다. 표면 해상도를 제외한 Timko 고객 만족 지수는 Kano 모델과 동일한 결과가 도출되었다.

This study investigates the effects of the Kano model on the product quality and quality satisfaction on the FDM low cost 3D printer, which is used by consumer and makers. 3D printer product quality is analyzed in terms of functionality, usability, durability, reliability and safety based on the inherent quality of the product itself. This study were tested using Kano analysis to calculate the product detail characteristics and Timko coefficient to calculate the degree of satisfactory effects of the 3D printer. As a result, this study becomes product size, the output speed, durability against external impact as attractive quality and the safety part is regarded as One-dimensional quality. With the exception of surface resolution, the Timko customer satisfaction index was the same as the Kano model.

키워드

참고문헌

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