Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

Factors affecting clinical dental hygienist emotional intelligence on burnout

임상치과위생사의 감성지능이 소진에 영향을 미치는 요인

  • Kim, Young-Im (Department of Dental Hygiene, Vision College of Jeonju)
  • 김영임 (전주비전대학교 치위생과)
  • Received : 2018.05.29
  • Accepted : 2018.08.03
  • Published : 2018.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study was to investigate the factors affecting the exhaustion of emotional intelligence of clinical dental hygienist and to improve the quality of customer service and effective management of clinical dental hygienist. The results of the study were as follows: 394 clinical dental hygienists working in Jeollabukdo from February 6 to May 31, 2017. Clinical dental hygienist's emotional intelligence showed a significant negative correlation with burnout(r=-.623, p<.001). Self emotion appraisal, others' emotion appraisal, and use of emotion were found to be related factors to exhaustion of clinical dental hygienist..Based on the results of this study, it would be necessary to develop programs to improve the emotional intelligence of clinical dental hygienists, to reduce burnout and to improve the work efficiency of clinical dental hygienists.

본 연구는 임상치과위생사의 감성지능이 소진에 영향을 미치는 요인을 파악하여 임상치과위생사의 감성지능이 소진에 영향을 미치는 요인을 파악하여 임상치과위생사의 인적자원의 효율적인 관리와 고객 서비스의 질을 향상시킬 수 있는 임상 치위생 조직 관리를 위한 기초자료를 제공하고자 연구하였다. 연구기간은 2017년 2월 6일부터 5월 31일까지 전라북도에 근무하는 임상치과위생사 394명을 대상으로 다음과 같은 결과를 얻었다. 임상치과위생사의 감성지능은 소진과 유의한 음의 상관관계(r=-.623, p<.001)를 나타났으며, 감성지능이 높을수록 소진은 유의하게 낮은 것으로 나타났다. 소진의 하위영역인 정서적 고갈(r=-.316, p<.001), 비인격화(r=-.474, p<.001), 성취감 저하(r=.639, p<.001)와 유의한 음의 상관관계를 나타났다. 임상치과위생사의 소진에 관련요인으로 자신의 감성이해, 타인의 감성이해, 감성활용이 영향을 미치는 것으로 나타났다. 이상의 연구결과로 감성지능이 소진에 연관성이 있음을 알 수 있었다. 임상치과위생사로 생산성을 높이기 위해서는 감성지능을 향상시킬 수 있는 중재프로그램 개발이 절실히 필요하다. 앞으로 임상치과위생사의 감성지능을 높여 소진을 감소시킬 수 있는 효율적인 전략 구축이 마련되어야 할 것으로 사료된다.

Keywords

References

  1. S. E. Heo, J. H. Ji. "The Mediating Effects of Burnout on the Relationships between Job Stress and Turnover Intention for Dental Hygienists", Korean Public Health Research, Vol.36, No.2, pp.35-55, 2010.
  2. J. S. Choi, K. K. Kim. "A Study on the Patient's Expectation Toward Quality Care of Dental Services", Journal of Dental Hygiene Science, Vol.2, No.1 pp.1-9, 2002.
  3. H. B. Hwang. "The effects of clinical nurses' emotional intelligence on psychological burnout", Hanyang University, Seoul, 2012.
  4. M. J. Kim, H. Y. Lee, Y. I. Kim. "A Study on the Dental Hygienists' Image Perceived by Health Allied College Students", Journal of Dental Hygiene Science, Vol.11, No.6 pp.481-487, 2011.
  5. J. H. Kim, J. E. Song. S. K. Lee, S. K. Heo, Y. H. Sung, J. E. Lee, "The Effect of Emotional Intelligence on Organizational Performance in Clinical Nurses-A Preliminary Study for an Education Program of Organizational Performance", The Journal of Korean Academic Society of Nursing Education, Vol.17, No.1, pp.80-89, 2011. DOI: https://dx.doi.org/10.5977/JKASNE.2011.17.1.080
  6. D. Goleman, "Emotional Intelligence", New York, Bantam Books, pp.5-30, 1995.
  7. C. Maslach, "Burnout", Human behavior Vol.5, No.9, pp.16-22, 1976.
  8. D. C. Vahey, L. H. Aiken, D. M. Sloane, S. P. Clarke, D. Vargas, "Nurse burnout and patient satisfaction", Medical Care, Vol.42, No.2, pp.1157-1166, 2004. DOI: https://dx.doi.org/10.1097/01.mlr.0000109126.50398.5a
  9. D. B. Slavitt, P. L. Stamps, E. B. Piedmont, A. M. Haase, "Nurses' satisfaction with their work situation", Nursing Research, Vol.27, No.2, pp.114-130, 1978. DOI: https://dx.doi.org/10.1097/00006199-197803000-00018
  10. C. S. Wong, K. S. Law, "The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study", The Leadership Quarterly, Vol.13, No.3, pp.243-274, 2002. DOI: https://dx.doi.org/10.1016/S1048-9843(02)00099-1
  11. J. S. Im. "A Study on the Relationship between Employee's Emotional Intelligence and Employee's Attitude and Behavior: Focusing on the Moderating Effects of Emotional Labor and Organizational Personality", Korea University, Seoul, 2004.
  12. C. Maslach, S. E. Jackson, "The measurement of experienced burnout", Journal of Organizational Behavior, Vol.2, No.2, pp.99-133, 1981. DOI: https://dx.doi.org/10.1002/job.4030020205
  13. H. Y. Choi, N. U. Jeong, "Perfectionism Tendency, Social Support, and Burnout Among Counselors", The Korean Journal of Health Psychology, Vol.8, No.2, pp.279-300, 2003.
  14. H. K. Cho, Y. J. Choi, M. K. Jeon, G. H. Jung. "Factors Affecting Nursing Productivity of Clinical Nurses : Focused on Emotional Intelligence and Burnout", The Journal of the Korea Contents Association, Vol.15, No.9 pp.307-316, 2015. DOI: https://dx.doi.org/10.5392/JKCA.2015.15.09.307
  15. J. H. Kim, Y. M. Lee, H. Y. Joung, H. S. Choo, S. J. Won, S. Y. Kwon, H. J. Bae, H. K. Ahn, E. M. Kim, H. J. Jang. "Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses", Journal of Korean Academy of Fundamentals of Nursing, Vol.20, No.2 pp.157-167, 2013. DOI: https://dx.doi.org/10.7739/jkafn.2013.20.2.157
  16. M. H. Jung. Factors associated with burnout among dental hygienists. Inje University, Gimhae, 2002.
  17. K. H. Han, H. H. Kim, "The Relationship among Burnout, Compassion Fatigue, Compassion Satisfaction and Social Support of Clinical Dental Hygienists", J Korean Soc Dent Hyg, Vol.14, No.2 pp.256-263, 2014.
  18. M. S. Joung, K. J. Kim, "A Study on the effect of emotional Labor and Leader's emotional intelligence on job satisfaction and organizational commitment for nurses", Korean Journal of Hospital Management, Vol.11, No.4 pp.1-18, 2006.
  19. B. H. Lee, J. S. Kim, "Analysis of the Correlation of Burnout, Job Satisfaction and Turnover of Dental Hygienists", The Journal of the Korea Contents Association, Vol.10, No.11 pp.217-227, 2010. DOI: https://dx.doi.org/10.5392/JKCA.2010.10.11.217
  20. Y. S. Kim, H. S. Yoon, "A Study on Burnout and Organizational Effectiveness of Dental Hygienists", J Korean Soc Dent Hyg, Vol.8, No.4, pp.291-297, 2008.
  21. J. H. Choi, "Relationship between nurse's emotional intelligence, communication competency and organizational commitment", Ajou University, Gyeonggido, 2010.
  22. Y. S. Im, J. H. Kim, H. J. Kwon, "Relationships among Bullying in Workplace, Burnout, and Emotional Intelligence of Korean Physician Assistant (PA) Nurses", The Journal of the Korea Contents Association, Vol.16, No.2, pp.703-713, 2016. DOI: https://dx.doi.org/10.5392/JKCA.2016.16.02.703