The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Development and Validation of the Hospital's CSR Measurement Tool

의료기관 사회적 책임활동 측정 도구개발 및 타당화

  • 조경원 (고신대학교 의료경영학과) ;
  • 사공미 (춘해병원) ;
  • 조민제 (동아대학교 산학연연구단지 조성사업단)
  • Received : 2018.04.01
  • Accepted : 2018.05.24
  • Published : 2018.06.30
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Abstract

Objectives : This study aimed to develop tools to measure the social responsibility activities of hospitals using ISO 26000 and to verify the validity and reliability of the developed tools. We verified the content and structural validity, as well as the internal consistency of the proposed measurement tool for hospitals' social responsibility. Methods : We conducted an online survey on hospitals/employees from Feb 26 to Mar 12, 2018, and analyzed selected 197 respondents from the survey by removing incomplete responses. Results : The developed hospitals' CSR (HSR) measurement tool consists of 36 items with 5 factors: "consumer issues", "labor practices", "community involvement & development", "fair operating practice", and "environment". Analysis revealed high reliability with Cronbach' alpha of 0.981. Conclusions : It was verified that the developed HSR tool fully reflected hospital characteristics. This tool can be used to diagnose hospitals' social responsibility and to support strategic decision on social responsibility.

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