Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effects of Medical Service Design Thinking on Preliminary Health Administrators' Empathy Ability

의료서비스 디자인씽킹 교육이 예비보건행정가의 공감 능력에 미치는 영향

  • 유진영 (수성대학교 보건행정과)
  • Received : 2018.09.12
  • Accepted : 2018.10.20
  • Published : 2018.10.28
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Abstract

The purpose of the study is to verify the effectiveness the Preliminary Health Administrators(PHA)' Empathy Ability(EA) through the application of Medical Service Design Thinking(MSDT) conducted by undergraduate school of Intrapreneurship education. The pre-post questionnaire survey was conducted on 41 students in the second year of the Department of Health Administration after applying MSDT for 15 weeks from March to June, 2018 at a college in Daegu. The main results are as follows. MSDT was positive influenced on the improvement of Empathic Imagine, Empathic awakening of the PHA' EA. Especially, male student or aged 20-25, it was effective on the improvement of Empathic Imagine and Empathic awakening of the participants. Further research is needed on the development of MSDT programs for each grade to improve the empathy of PHA.

예비보건행정가의 사내기업가정신 교육에 의료서비스 디자인씽킹 교수법을 적용하고 공감 능력 향상 효과를 확인하고자 한다. 대구광역시 일개 대학의 보건행정과 2학년 학생 41명을 대상으로 2018년 3월부터 6월까지 총 15주간 의료서비스 디자인씽킹을 적용한 후 사전-사후 설문조사를 실시하였다. 주요 결과로써 예비보건행정가들의 공감 능력 향상 효과는 공감적 상상하기와 공감적 각성하기에 긍정적 효과가 있는 것으로 나타났다. 특히 남학생과 만 20-25세의 경우, 긍정적 효과가 나타났다. 예비보건행정가의 공감 능력 향상을 위해 학년별 의료서비스 디자인씽킹 프로그램 개발에 대한 추가 연구가 필요하다.

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