Journal of Digital Contents Society (디지털콘텐츠학회 논문지)

Digital Contents Society (한국디지털콘텐츠학회)
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The impact of employee perceptions of the characteristics of supply chain management on relationship satisfaction in airline suppliers : Focused on the mediating effect of collaboration

항공사 협력업체 조직구성원의 공급사슬관리 특성 인식이 관계만족에 미치는 영향: 협업의 매개효과를 중심으로

  • Jang, Chang-Kwon (Department of Cabin Crew Quality Assurance, ASIANA Airlines) ;
  • Kwahk, Kee-Young (College of Business Administration/Graduate School of Business IT, Kookmin University) ;
  • Kim, Chang-Sik (Department of Global Tourism, Baewha Women's University)
  • 장창권 (아시아나항공 캐빈품질팀) ;
  • 곽기영 (국민대학교 경영대학/비즈니스IT전문대학원) ;
  • 김창식 (배화여자대학교 글로벌관광과)
  • Received : 2018.05.05
  • Accepted : 2018.05.25
  • Published : 2018.05.31
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Abstract

The purpose of this study is to investigate the impact of Airline Partner Organization members ' perception of supply chain management characteristics on the satisfaction of the relationship and to verify the parameter effectiveness of collaboration. An empirical study was conducted through survey techniques to achieve the objectives of the study. Research has shown that the factors for building trust, immersion, and sharing of vision tables, other than information sharing, are significant prerequisites for collaboration. We have identified statistically significant effects of collaborative factor on relationship satisfaction factor. Additionally, it was confirmed that there was a parameter effect between supply chain management characteristics recognition and relationship satisfaction by testing the effectiveness of the collaboration.

본 연구의 목적은 항공사 협력업체 조직구성원의 공급사슬관리 특성 인식이 관계만족에 미치는 영향을 조사하고, 협업의 매개효과를 검증하는 것이다. 연구의 목적을 달성하기 설문조사기법을 통한 실증연구를 수행하였다. 연구결과, 정보공유를 제외한 신뢰구축, 몰입, 비젼공유 요인이 협업에 유의미한 선행요인으로 검증되었다. 또한 협업 요인을 관계만족 요인에 통계적으로 유의미한 영향을 미침을 확인하였다. 부가적으로 협업의 매개효과 검정을 통해 공급사슬관리 특성 인식과 관계만족 사이에 매개효과가 있음을 확인하였다.

Keywords

Acknowledgement

Supported by : 한국연구재단

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