Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
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A study of hospital determinants and treatment satisfaction of patients in an orthodontic clinic, specifically targeting 20-year-old patients

교정치과 내원 환자들의 치료병원 결정요인 및 치료 만족도에 관한 연구-20대 연령층을 대상으로

  • Jung, Eun-Seo (Department of Dental Hygiene, Shin-han University) ;
  • OH, Su-Yeon (Department of Dental Hygiene, Shin-han University) ;
  • Lim, So-Hee (Department of Dental Hygiene, Shin-han University) ;
  • Kim, Eon-Ji (Department of Dental Hygiene, Shin-han University) ;
  • Lee, Kyeong-Hee (Department of Dental Hygiene, Shin-han University)
  • 정은서 (신한대학교 치위생학과) ;
  • 오수연 (신한대학교 치위생학과) ;
  • 임소희 (신한대학교 치위생학과) ;
  • 김언지 (신한대학교 치위생학과) ;
  • 이경희 (신한대학교 치위생학과)
  • Received : 2018.03.21
  • Accepted : 2018.09.14
  • Published : 2018.10.30
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Abstract

Objectives: The purpose of this study was to identify factors affecting choice of treatment hospital (i.e., determinants) and satisfaction with the treatment hospital, and to provide a more satisfactory and high-quality medical service for orthodontic patients. Methods: A questionnaire survey was conducted for approximately 1 month beginning in August 2017, involving patients who visited orthodontic dentistry clinics in Seoul and Gyeonggi-do. Multiple regression analysis was performed on the results to examine factors that affected satisfaction with orthodontic treatment. Results: The determinant of dental clinics was 3.90 points overall; hospital environment and facilities were highest at 4.05, followed by dental hygienist at 3.99, and dentist at 3.97. Factors influencing satisfaction with orthodontic treatment were positively influenced by dentists (p<0.01), medical procedures (p<0.01) and medical expenses (p<0.01). Conclusions: It is important to provide comfort and convenience to patients by simplifying hospital facility management, reception, and reservation procedures.

Keywords

References

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