DOI QR코드

DOI QR Code

The Effects of Work Performance, Perceived Organizational Support and Personal Coping Resources on Job Satisfaction among Infusion Nurses in Korea

한국 정맥주사간호사의 업무수행도, 조직지원인식 및 개인대처자원이 직무만족에 미치는 영향

  • Received : 2018.12.17
  • Accepted : 2019.02.20
  • Published : 2019.02.28

Abstract

Purpose: This study is a descriptive study to explore the effects of work performance, perceived organization support, and personal coping resources on job satisfaction of infusion nurses in Korea. Methods: The participants of this study were 155 infusion nurses in 19 general hospitals and advanced general hospitals in Korea. Data were collected from January to March 2018 using a structured questionnaire and analyzed with the SPSS software version 23. Results: The participants' job satisfaction score was 3.01, their work performance score was 3.60, their perceived organization support score was 2.83, and their personal coping resources score was 3.53. The regression model for job satisfaction was significant (F=56.10, p<.001), and the total explanatory power was 52%. The variables affecting job satisfaction were personal coping resources (${\beta}=.44$, p<.001), perceived organization support (${\beta}=.42$, p<.001), and working locations (${\beta}=.13$, p=.028). Conclusion: To increase job satisfaction of infusion nurses, boosting strategies for personal coping resources, perceived organization support, and examination of work performance characteristics of each local area should be considered. In addition, development of customized programs is needed, focusing on infusion nurse personnel and job characteristics.

Keywords

Table 1. Demographic Characteristics of Infusion Nurses

HGHOBN_2019_v25n1_148_t0001.png 이미지

Table 2. Levels of Work Performance, Perceived Organization Supports, Personal Coping Resources and Job Satisfaction of Infusion Nurses

HGHOBN_2019_v25n1_148_t0002.png 이미지

Table 3. Job Satisfaction according to Demographic Characteristics of Infusion Nurses

HGHOBN_2019_v25n1_148_t0003.png 이미지

Table 3. Job Satisfaction according to Demographic Characteristics of Infusion Nurses (Continued)

HGHOBN_2019_v25n1_148_t0004.png 이미지

Table 4. Correlations among Work Performance, Perceived Organization Supports, Personal Coping Resources and Job Satisfaction

HGHOBN_2019_v25n1_148_t0005.png 이미지

Table 5. Factors affecting Job Satisfaction of Infusion Nurses

HGHOBN_2019_v25n1_148_t0006.png 이미지

References

  1. Ahn, M. K., Lee, M. H., Kim, H. K., & Jeong, S. H. (2015). Job satisfaction, organizational commitment and turnover intention among male nurses. The Journal of Korean Nursing Administration Academic Society, 21(2), 203-211. https://doi.org/10.11111/jkana.2015.21.2.203
  2. Alexander, M. (2007). Editorial: Ada lawrence plumer. Journal of Infusion Nursing, 30(4), 189-190. https://doi.org/10.1097/01.NAN.0000281523.42033.c8
  3. Choi, H. J., Ji, J. H., & Park, Y. S. (2012). The influence of job stress on job attitude and moderating effects of organizational support among hospital nurses. The Korean Journal of Health Service Management, 6(3), 141-155. https://doi.org/10.12811/kshsm.2012.6.3.141
  4. Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
  5. Han, S. J., & Koo, H. Y. (2018). Influence of professional self-concept, job overload and perceived organizational support on job involvement in clinical nurses. The Journal of Korean Academic Society of Nursing Education, 24(1), 89-99. https://doi.org/10.5977/JKASNE.2018.24.1.89
  6. Han, H. S., & Choe, W. S. (2008). Role accomplishment and job satisfaction of hospice nurse. Korean Journal of Hospice Care, 8(1), 29-48.
  7. Heo, J. H., Ji, J. H., Yi, S. C., Jang, W. H., & Heo, S. E. (2014). A study on the effects of the internal customer satisfaction management on job satisfaction at general hospital - Focused on the moderating effect by the organizational support awareness and organizational justice. The Korean Journal of Health Service Management, 8(3), 27-38. https://doi.org/10.12811/kshsm.2014.8.3.027
  8. Hospital Nurse Association. (2017). Survey on the status of hospital nursing staff placement 2017. Retrieved from http://khna.or.kr/web/information/resource.php
  9. Hwang, J. H., Hwang, J. I., Kim, M. R., Shin, H. Y., & Ahn, H. S. (1999). A study on the activities of IV team in the children's hospital. Journal of Korean Society of Quality Assurance in Health Care, 6(1-2), 92-106.
  10. Jang, M. A. (2008). A study on job stressors, response actions, job satisfaction of IV team nurses (Unpublished master's thesis). Hanyang University, Seoul.
  11. Kim, B. N., Oh, H. S., & Park, Y. S. (2011). A study of nurses' resilience, occupational stress and satisfaction. Korean Journal of Occupational Health Nursing, 20(1), 14-23. https://doi.org/10.5807/kjohn.2011.20.1.014
  12. Kim, M. H., & Kim, Y. H. (1998). A study on the nurse's recognition and performance in intravenous therapy management. The Korean Journal of Fundamentals of Nursing, 5(2), 207-224.
  13. Kim, M. Y., Choi, S. J., Seol, M., Kim, J. H., Kim, H. Y., & Byun, S. J. (2017). The current status of professional medical support staffs in medical institutions with over 500 beds. Journal of Korean Clinical Nursing Research, 23(2), 131-141. https://doi.org/10.22650/JKCNR.2017.23.2.131
  14. Kim, Y. I., Geun, H. G., & Cho, H. J. (2016). The effects of personal coping resources and perceived organizational supports on job stress among hospital-based home care nurse practitioners (HCNPs). The Journal of Korean Academic Society of Home Care Nursing, 23(2), 197-206.
  15. Ko, S. H., & Chung, B. Y. (2004). Nursing professionalism and job satisfaction of nurses in general hospital. Journal of Korean Academy of Nursing Administration, 10(3), 335-344.
  16. Kwak, C., Chung, B. Y., Xu, Y., & Cho, E. J. (2010). Relations hip of job satisfaction with perceived organizational support and quality of care among south korean nurses: A questi-on naire survey. International Journal of Nursing Studies, 47, 1292-1298. https://doi.org/10.1016/j.ijnurstu.2010.02.014
  17. Lee, D. S. (1999). A study of development and standardization to measure job stress in Korea (Unpublished doctoral dissertation). Hallym University, Chuncheon.
  18. Miller J. M., Goetz A. M., Squier C., & Muder R. R. (1996). Reduction in nosocomial intravenous device-related bacteremias after institution of an intravenous therapy team. Journal of Intravenous Nursing, 19(2), 103-106.
  19. Min, S., Kim, H. S., Ha, Y. J., Kim, E. A, Kim, H. Y., Kim, H. J., et al. (2011). The controlling effect of the self-efficacy in the job stress of hospital nurse on job satisfaction, turnover intention. Korea Journal of Business Administration, 24(1), 1-21.
  20. Nagy, M. S. (2002). Using a single-item approach to measure facet job satisfaction. Journal of Occupational and Organizational Psychology, 75, 77-86. https://doi.org/10.1348/096317902167658
  21. Park, M. M., & Han, S. J. (2013). Relations of job satisfaction with emotional labor, job stress, and personal resources in home healthcare nurses. Journal of Korean Academy of Community Health Nursing, 24(1), 51-61. https://doi.org/10.12799/jkachn.2013.24.1.51
  22. Park, E. J., Han, J. Y., & Jo, N. Y. (2016). Effects of professional self-concept, self efficacy on the job satisfaction in general hospital nurses. Journal of the Korean Data & Information Science Society, 27(1), 191-201. https://doi.org/10.7465/jkdi.2016.27.1.191
  23. Park, C. S., Suh, I. S., Oh, J. A., & Choi, E. S. (2001). Sense of coherence and coping resources of working nurses at hospital. Korean Journal of Women Health Nursing, 7(3), 348-358. https://doi.org/10.4069/kjwhn.2001.7.3.348
  24. Park, J. H. (2014). A study on current work status and job satisfaction of infusion nurses (Unpublished master's thesis). Korea National Open University, Seoul.
  25. Pearlin, L. I., & Schooler, C. (1978). The structure of coping. Journal of Health and Social Behavior, 19, 2-21. https://doi.org/10.2307/2136319
  26. Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
  27. Rouxel, G., Michinov, E., & Dodeler, V. (2016). The influence of work characteristics, emotion-al display rules and affectivi ty on burnout and job satisfaction: A survey among geria-tric care workers. International Journal of Nursing Studies, 62, 81-89. https://doi.org/10.1016/j.ijnurstu.2016.07.010
  28. Slavitt. D. B., Stamps. P. L., Piedmont. E. B., & Hasse. A. M. (1978). Nurse's satisfaction with their work situation. Nursing Research, 27(2), 114-120.
  29. Sung, M. H., & Lee, M. Y. (2017). Effects of self-leadership, clinical competence and job satisfaction on nurses' job involvement. Journal of Korean Clinical Nursing Research, 23(1), 1-8. https://doi.org/10.22650/JKCNR.2017.23.1.1
  30. Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.2307/257021

Cited by

  1. 요양병원 간호사의 조직시민행동에 미치는 융복합적 영향요인 vol.10, pp.2, 2020, https://doi.org/10.22156/cs4smb.2020.10.02.063
  2. Factors affecting the nursing productivity of clinical nurses vol.25, pp.12, 2019, https://doi.org/10.9708/jksci.2020.25.12.235
  3. Effects of a Thermoelectric Element Band on Venipuncture-associated Pain and Anxiety: A Randomized Controlled Trial vol.15, pp.5, 2019, https://doi.org/10.1016/j.anr.2021.12.003