Management & Information Systems Review (경영과정보연구)

Daehan Academy of Management Information Systems (대한경영정보학회)
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The Effect of compassion experienced by social workers on Affective Commitment - Mediating Effect of Positive Psychological Capital and Moderating Effect of Organizational Identification -

사회복지사들이 경험하는 컴페션이 정서적 몰입에 미치는 영향 - 긍정심리자본의 매개효과와 조직 동일시의 조절효과 -

  • Ryu, In-Ae (Department of Social Welfare, Pyeongtaek University) ;
  • Ko, Sung-Hoon (Department of Business Administration, Kyungpook National University) ;
  • Moon, Tae-Won (Department of Business Administration, Hongik University)
  • Received : 2018.06.19
  • Accepted : 2019.02.08
  • Published : 2019.03.31
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Abstract

It is true that there are not enough empirical studies on the companionship to social welfare workers until now. Thus, this study has reduced the need to demonstrate the causal relationship between compassion experienced and outcome variables by social workers. The purpose of this study is to demonstrate the impact of the compassion experienced by social workers in social welfare facilities on positive psychological capital, and to the psychological effect formed by the psychosomatic concentration. Third, the purpose of this study is to verify the effect of positive psychological capital on the relationship between compassion and affective commitment, and fourth, the relationship between positive psychological capital and organizational identification. For empirical research, the hypothesis was verified after a survey of 369 social workers at social welfare facilities in Seoul and Gyeonggi Province. The study showed that the compassion experienced by social workers had a positive(+) effect on positive psychological capital, and that positive psychological capital had a positive(+) effect on affective commitment. In the relationship between compassion and affective commitment, the effect of the mediation of positive psychological capital has also been proven to be significant. In addition in the relationship between positive psychological capital and affective commitment, it has been noted that organizational identification has also been proven to be significant. Therefore, this study has theoretical implications for the mediating effect of the positive psychological capital and the moderating effect of organizational identification in relation to the compassion. This study will have practical implications for enhancing social workers' behavior to be more compassionate in their attitude to customers.

사회복지 조직에서 가장 필요로 하는 것이 공감능력임에도 불구하고 현재까지 사회복지사들을 대상으로 한 컴페션에 대한 실증적 연구가 많이 부족했던 것이 사실이다. 그래서 본 연구는 사회복지사들이 경험하는 컴페션과 결과변수 간의 인과관계를 실증할 필요성을 절감하게 되었다. 본 연구의 목적은 첫째, 사회복지 시설 내에서 사회복지사들이 경험하는 컴페션이 긍정심리자본에 미치는 영향을 실증하는 것이고, 둘째 컴페션을 통하여 형성한 긍정심리자본이 정서적 몰입에 미치는 영향을 실증하는 것이다. 셋째, 본 연구의 목적은 컴페션과 정서적 몰입의 관계에서 긍정심리자본의 매개효과를 검증하는 것이고, 넷째, 긍정심리자본과 정서적 몰입(Affective commitment)의 관계에서 조직 동일시의 조절효과를 실증하는 것이 본 연구의 목적이다. 본 연구에서는 실증적 연구를 위해 서울과 경기도에 위치한 사회복지 시설 내의 사회복지사들 369명을 대상으로 설문조사를 한 후 가설을 검증하였다. 본 연구 결과 사회복지사들이 경험하는 컴페션이 긍정심리자본에 정(+)의 영향을 미치는 것으로 실증되었고, 긍정심리자본이 정서적 몰입에 정(+)의 영향을 미치는 것으로 검증되었다. 컴페션과 정서적 몰입의 관계에서 긍정심리자본의 매개효과 역시 유의한 것으로 실증되었고, 긍정심리자본과 정서적 몰입의 관계에서 조직 동일시가 조절작용을 하는 것으로 유의하게 실증되었다. 따라서 본 연구는 사회복지사들이 경험하는 컴페션과 결과변수의 관계에서 긍정심리자본의 매개효과와 조직 동일시의 조절효과를 실증했다는 이론적 시사점이 있고, 사회복지사들이 고객을 대하는 태도에 있어서 더 공감적인 행위를 할 수 있도록 공감능력을 강화시켜 준다는 실무적 시사점이 있을 것이다.

Keywords

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