Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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A Study on the Effect of Project Process Quality on Project Success : Focusing on SI(System Integration) Project

프로젝트 과정품질이 프로젝트 성과에 미치는 영향 : 시스템통합 프로젝트를 중심으로

  • Received : 2018.11.08
  • Accepted : 2019.04.24
  • Published : 2019.06.30
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Abstract

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

Keywords

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Process Quality Glossary

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Research Model

Difference between IT Project and Non-IT Project

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Process Quality Candidate Variable List

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Operational Definition of Variables

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Frequency Analysis

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Factor Analysis & Reliability Analysis

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Correlation Analysis

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Linear Regression Analysis (Single)

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Linear Regression Analysis(Multiple)

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