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An Impact Analysis of Information Security Professional's Job Stress and Job Satisfaction to Turnover Intention: Moderation of Organizational Justice

정보보호인력의 직무스트레스와 직무만족이 이직의도에 미치는 영향분석: 조직공정성의 조절효과

  • CHO, Jinhyun (Graduate School of Information Security, Korea University) ;
  • Yoo, Jinho (Department of Business Administration, Sangmyung University) ;
  • Lim, Jong-In (Graduate School of Information Security, Korea University)
  • Received : 2019.07.29
  • Accepted : 2019.08.23
  • Published : 2019.08.31

Abstract

The purpose of this study is to empirically verify the relationship of how job stress and job satisfaction of information security professionals affect turnover intention, a precursor of actual turnover. The moderation effect of organizational justice is also explored within these causal relationships. This empirical analysis used 150 responses from information security professionals within 4 different industries. The analysis result from survey responses shows that job stress increases turnover intention, and job satisfaction decreases turnover intention, and that interactional justice, a subordinate concept of organizational justice, has a negative moderating effect at the relationship between job stress and turnover intention. The moderating effect of interactional justice, which can reduce turnover intention with warm words from managers or colleagues even when information security professionals who respond to emergencies such massive incidents are with high job stress, is a piece of important knowledge for information security managers. To reduce voluntary turnover of information security professionals from the organizational perspective, making efforts to lower job stress and raise job satisfaction and interactional justice is necessary.

본 논문은 정보보호인력의 직무스트레스와 직무만족이 실제 이직의 선행요인인 이직의도에 어떤 영향을 미치는지 실증적으로 규명하고자 하였다. 이와 함께 이직의도에 대한 인과관계에서 조직공정성이 조절하는 효과가 있는지 규명하고자 하였다. 본 실증연구는 4개 산업분야 150명 정보보호인력의 설문응답을 분석에 활용하였다. 분석 결과에 따르면, 정보보호인력이 느끼는 직무스트레스는 이직의도를 증가시키고, 직무만족은 이직의도를 감소시키는 것으로 실증되었다. 직무스트레스와 이직의도 간의 관계에서 의사소통공정성이 음의 조절효과가 실증되었다. 대규모 침해사고 등 긴급 상황 대응으로 직무스트레스가 높은 정보보호인력에게 상사나 동료가 따뜻하게 의사소통을 하는 경우 이직의도를 감소시킬 수 있다는 의사소통공정성의 조절효과는 정보보호 책임자에게 중요한 지식이다. 조직 차원에서 정보보호인력의 자발적 이직을 줄이기 위해서 직무스트레스를 낮추고, 직무만족과 의사소통공정성을 높이기 위한 노력을 해야 한다.

Keywords

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