Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Determinants influencing on the Burnout of correctional workers

교정시설 종사자의 직무소진 영향 요인

  • Kim, Do-Yeon (Department of Psychology, Youngnam University) ;
  • Kim, Hyun-Jin (Department of Counseling Education, Hannam University Graduate School of Education)
  • 김도연 (영남대학교 일반대학원 심리학전공) ;
  • 김현진 (한남대학교 교육대학원 교육상담전공)
  • Received : 2019.05.30
  • Accepted : 2019.08.02
  • Published : 2019.08.31
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Abstract

This study examined the factors influencing the burnout of correctional workers via a survey conducted in February 2018 for the employees working at the Korea Rehabilitation Agency. The final analysis used data from 290 survey responses. In order to investigate the factors affecting burnout, personal and job-related characteristics, job stress, and interpersonal stress factors were analysed. For the analysis, Baslach burnout scale, Korean occupational stress scale (KOSS), Korean interpersonal relationship stress (KIRS), descriptive analysis, correlation analysis, and hierarchical regression analysis were all used. The correlation analysis showed statistically significant relationships between the factors(p<.01). From the regression analysis results, the influences of job stress (job demand ${\beta}=.308$, p<.001, degree of autonomy ${\beta}=.124$, p<.001, relationship conflict ${\beta}=.169$, p<.001) and interpersonal stress (relationships with supervisors ${\beta}=.402$, p<.001, relationships with clients ${\beta}=.155$, p<.01) were stronger than job-related characteristics (employment type, working hours, working years) and personal characteristics (gender ${\beta}=.173$, p<.01). Although personal and job-related characteristics influence the workers' burnout, levels of job stress and interpersonal stress affect burnout levels more strongly. Based on the study results, further study and suggestions for reducing the burnout of the correctional workers were discussed.

본 연구의 목적은 교정시설 종사자들의 소진에 영향을 미치는 요인들을 살펴보는 것이다. 이를 위해 한국법무보호복지공단에 근무하는 종사자들을 대상으로 2018년 2월에 설문을 실시하였으며, 290명의 자료가 최종분석에 포함되었다. 소진에 미치는 요인들을 탐색하기 위하여 개인적 특성, 직무관련 특성, 직무스트레스, 대인관계 스트레스 요인을 주요변수로 구성하였다. 주요변수 측정을 위해 소진은 Baslach 소진척도를 사용하였으며, 직무와 대인관계 스트레스는 한국판 직무스트레스 척도(KOSS)와 한국판 대인관계 스트레스 척도(KIRS)를 사용하였다. 소진에 미치는 영향을 알아보기 위해 기술분석, 상관분석, 위계적 회귀분석을 실시하였다. 상관분석 결과 척도 간 서로 통계적으로 유의미한 상관(p<.01)이 있는 것으로 나타났다. 최종 모형에 따라 소진에 대한 상대적 영향력을 비교하였을 때, 직무 스트레스(직무요구 ${\beta}=.308$, p<.001, 직무자율 ${\beta}=.124$, p<.001, 관계갈등 ${\beta}=.169$, p<.001), 대인관계 스트레스(상사와 관계 ${\beta}=.402$, p<.001, 보호대상자와 관계 ${\beta}=.155$, p<.01), 개인적 특성(성별 ${\beta}=.173$, p<.01) 순으로 나타났다. 4가지 모형을 비교한 결과 개인적 특성과 직무관련 특성이 소진에 영향을 미치지만 높은 직무스트레스와 대인관계 스트레스로 인해 더 높은 소진을 경험하는 것을 의미한다. 연구결과를 기반으로 교정시설 종사자들의 소진을 낮추기 위한 제언과 연구의 한계점을 제시하였다.

Keywords

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