한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
권호 표지
DOI QR코드

DOI QR Code

'장애물 없는 생활환경인증'에 기반한 기록정보서비스 환경 평가 척도 개발과 평가 - 중앙기록물 관리기관을 사례로 -

Development of the Scale to Evaluate Archival Information Service Environments Based on 'the Barrier-Free Authentication' and Evaluation: A Case Study of the National Archives of Korea

  • 김영오 (한남대학교 기록관리학과) ;
  • 구정화 (한남대학교 문헌정보학과)
  • 투고 : 2019.08.12
  • 심사 : 2019.09.14
  • 발행 : 2019.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구의 목적은 현재 중앙기록물 관리기관인 국가기록원이 장애인을 포함한 모든 이용자들이 동등한 수준으로 기록정보서비스를 이용할 수 있는 서비스 환경이 조성되어 있는지를 평가하고, 미진한 부분에 대해서는 이를 개선할 수 있는 방안을 논의하는 것이다. 이를 위해 첫째, 기록정보서비스 환경을 평가할 수 있는 평가도구 즉 지표와 척도를 개발하고; 둘째, 개발된 척도를 활용하여 중앙기록물 관리기관인 국가기록원 본원, 대통령기록관, 서울 대전 부산기록관(분원)의 기록정보서비스 환경을 계측하여 평가하고; 셋째, 그 평가 결과가 시사하는 바가 무엇인지 분석하여 개선방안을 제언하였다. 새로이 개발한 척도를 사용하여 실제로 국가기록원의 기록정보서비스 환경을 계측한 결과, 일반적이고도 간접적인 서비스 환경 공간인 진입영역과 공용영역에서의 서비스 환경은 우수한 반면, 이용자들에게 직접적인 정보서비스가 이루어지는 공간인 일반서비스 영역과 확장(부가가치)서비스 영역의 환경은 낮게 평가된 것으로 나타났다. 이 조사결과를 바탕으로 비장애인과 장애인 모두 어떠한 장애물 없이 기록정보서비스를 이용할 수 있는 환경조성을 위한 방안과 후속연구를 제언하였다.

The purpose of the study is to develop the indicator and scale for evaluating the service environments of archives and to assess the physical service environments of National Archives of Korea (NAK), and then to suggest the alternatives to improve the current service environments on the basis of the results of evaluation. To achieve the purpose, the study designed three research phases: first, to develop the indicator and scale to measure the current service environments by merging universal design indicators and various standards of NAK for establishing facilities and environments on the basis of the barrier-free authentication indicators; second, to evaluate the current service environments of NAK with the newly developed scale; finally to suggest alternatives to improve the current environments on the basis of the evaluation findings. The study found that current service environments of NAK have critical limits on the areas and facilities to provide direct archival information services to users such as reference service desks, showrooms, education rooms, seminar rooms, etc. On the basis of the results, the study suggested the alternatives and further studies for making barrier-free service environments of archives.

키워드

참고문헌

  1. Kang, Kyung-Yeon. 2010. A Study on the Application of Universal Design in Apartment Bathroom: Focused on Spatial Dimension, Fixture Layout, and Color Schemes. Ph. D. diss., Korea University.
  2. National Archives of Korea(NAK). 2008. Facilities and Environmental Standard for Archives (Version 1.0). Daejeon: NAK.
  3. National Archives of Korea(NAK). 2012. Standard Operating Procedures for Records Centers: General (Version 1.1). Daejeon: NAK.
  4. National Archives of Korea(NAK). 2018a. Standard for the Public Records Service(Version 1.0). Daejeon: NAK.
  5. National Archives of Korea(NAK). 2018b. National Archives of Korea White Paper 2017. Daejeon: NAK.
  6. Kim, Geon et al. 2013. "Research Trends of Archival Information Services in Korea." Journal of Korean Society of Archives and Records Management, 13(3): 199-229. https://doi.org/10.14404/JKSARM.2013.13.3.199
  7. Kim, Bo Il. 2013. "A Study on the Improvement of Archival Information Services for the Visually Impaired." Digital Library, 71: 70-85.
  8. Kim, Jun-Woo. 2016. A Study on Spatial Model Planning for the Regional Archives Based on Analysis of the Record Management System. M.A. thesis. Hongik University.
  9. Kim, Hyun-Jee and Hae-Young Rieh. 2009. "Evaluation Model Development for Web Archival Information Services and the Service Evaluation: Focused on University Archives." Journal of Korean Society of Archives and Records Management, 9(2): 59-78.
  10. Ministry of Culture, Sports and Tourism. 2013. Universal Design Guidelines for Cultural Facilities. Sejong: Ministry of Culture, Sports and Tourism.
  11. Ministry of Culture, Sports and Tourism. 2014. Development of Universal Design Manual for Public Libraries. Sejong: Ministry of Culture, Sports and Tourism.
  12. Seol, Moon-won. 2008. "A Study of Strategic Planning for Archival Information Services in the National Archives of Korea." Journal of the Korean Society for Information Management, 25(3): 249-271. https://doi.org/10.3743/KOSIM.2008.25.3.249
  13. Song, Jung-Ran. 2018. A Study on the Establishment of a Barrier Free Living Environment in Kindergarten: Focusing on Barrier Free Living Environment Certificate Standards. M.A. thesis. Korea National University of Education.
  14. Yun, In Han. 2011. The Study on the Improvement of the Disabled Facilities in Public Service Facilities: Focusing Dong Office and Myeon Office of Miryang City. M.A. thesis. Pusan National University.
  15. Lee, Geoung-Soung. 2016. A Study on the Improvement of the Barrier-Free Authentication Indicators through the Analysis of Barrier-Free Authentication Public Buildings: Focused on Daejeon Metropolitan City Residents Autonomy Center. M.A. thesis. Kongju National University.
  16. Lee, Kyoo Il and Byoung Keun Kang. 2011. "A Study on the Improvement Direction of Barrier Free Certification Evaluation Items: Focused on the Evaluation Items of Building." Journal of the Korea Institute of Healthcare Architecture, 17(4): 25-37. https://doi.org/10.15682/JKIHA.2011.17.4.025
  17. Lee, Myoung Hee. 2008. Developing a Public Services Framework for the Regional Archives in Korea. M.A. thesis. Sangmyung University.
  18. Lee, Sookhee. 2004. A Study on Enhancing Accessibility to the National Archives. M.A. thesis. Myoungji University.
  19. Rieh, Hae Young et al. 2007. "Evaluation and Improvement Direction of Information Services in Records Centers and Archives: A Case Study." Journal of Korean Society of Archives and Records Management, 7(2): 25-42.
  20. Jang, Jung An and Young Hang Cho. 2011. "A Study on the Directions of Convenient Facilities for the Visually Impaired Persons." Journal of Korea Community Development Society, 36(1): 49-61.
  21. Jeon, Soo-Jin. 2008. "Development of Evaluation Indicators of the Records Management Condition of Public Organizations." The Korean Journal of Archival Studies, 18: 3-36.
  22. Jeong, Woo-cheol and Hae-young Rieh. 2016. "Users' Evaluation of Information Services in University Archives." Journal of Korean Society of Archives and Records Management, 16(1): 195-221. https://doi.org/10.14404/JKSARM.2016.16.1.195
  23. Jeong, Him-Chan et al. 2017. "A Study on Methods to Improve the Services for the Disabled in Presidential Archives." Journal of the Korean Biblia Society for Library and Information Science, 28(4): 127-156. https://doi.org/10.14699/KBIBLIA.2017.28.4.127
  24. Korean Association of Records Managers and Archivists. 2014. Code of Ethics for Korean [online]. [cited 2018.9.8]. .
  25. Korea Society of Archival Studies. 2008. Dictionary of Records and Archival Terminology. Seoul: YUKBI.
  26. Korea Disabled People Development Institute. 2015. Barrier-Free Certificate. [online]. [cited 2018.9.8]. .
  27. Han, Soo Yeon and Dong Youl Jeong. 2012. "A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions." Journal of Korean Society of Archives and Records Management, 12(1): 59-78.
  28. Heo, Duk Hang. 2014. A Study on Evaluation Indicators of Archival Information Services. M.A. thesis. Myongji University.
  29. Cox, R. J. 1992. Managing Institutional Archives: Foundational Principles and Practices. New York, NY: Greenwood Press.
  30. Cook, T. 1993. "The Concept of the Archival Fonds in the Post-Custodial Era: Theory, Problems and Solutions." Archivaria, 35: 24-33.
  31. Pugh, Mary Jo. 2005. Providing Reference Services for Archives and Manuscripts. Chicago, IL: The Society for American Archivists.
  32. 국토교통부, 보건복지부. 2018. 장애물 없는 생활환경 인증에 관한 규칙. [online] [cited 2018.12.8]. .
  33. 문화체육관광부. 2018. 도서관법, 법률 제15167호, 2017.12.12.
  34. 보건복지부. 장애인․노인․임산부 등의 편의증진 보장에 관한 법률, 법률 제 13805호, 2016.1.19.
  35. 보건복지부. 장애인복지법, 법률 제16248호, 2019.1.15.
  36. 행정안전부. 2017. 공공기록물 관리에 관한 법률, 법률 제14613호, 2017.3.21.