Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of the Writing Rules of Product User Guide on Consumer Accident Prevention

제품사용설명서의 작성원칙이 소비자의 제품사고예방에 미치는 영향

  • Seo, JunHyeok (Department of Industrial & Management Engineering, Hanbat National University) ;
  • Bae, SungMin (Department of Industrial & Management Engineering, Hanbat National University)
  • 서준혁 (한밭대학교 산업경영공학과) ;
  • 배성민 (한밭대학교 산업경영공학과)
  • Received : 2019.05.06
  • Accepted : 2019.06.20
  • Published : 2019.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study is to analyze how the writing rules of the product user guide affect consumers' understanding of products and the prevention of product accidents. Methods: We surveyed consumers to see how the writing rules of the product user guide help consumers to understand products and prevent product accidents. Results: We derived the importance, necessity, usability, and readability of the principle of making product manuals through analysis of previous research. Usability is the writing rule of the product user guide that the consumer has the most influence on the understanding of product use and the product accident. Conclusion: It is necessary to make product user guide so that consumers can understand the function and safety of products by using video and various image media. Also, It is the obligation to explain all stages of the product and to communicate through the product user guide how to prevent the product accident step by step.

Keywords

References

  1. Choi Sunyoung. 2015. "A Proposal for A Manual Guideline that Provides Effective Information Transfer -Focusing on the TV remote controller." Master's thesis, Ewha Womans University the Graduate School.
  2. Eun Yousook, 2002. "A Study on the Correlation between the Understanding of the Manual and the Factors - Focused on the Mobile Phone Manual -." Master's thesis, Graduate School of Sookmyung Women's University.
  3. IynHyang Lee, Hyungwon Lee, Nam Kyungje, and Sukhyang Lee. 2012. "Assessment of Readability and Appropriate Usability Based on the Product Labelling of Over-The-Counter Drugs in Korea." Yakhak Hoeji 56(5):333-345.
  4. Jin Kim Haeri Shim, and Iynhyang Lee. 2017. "Developing and Evaluating a Drug Information Leaflet of Antidiabetics for Senior Citizens; Employing Performance-based User-testing." Korean J Clin Pharm 27(3): 171-177. https://doi.org/10.24304/kjcp.2017.27.3.171
  5. Jin Kim, and Iynhyang Lee. 2016. "Developing a Drug Information Leaflet of Antihypertensives for Senior Citizens; Employing Performance-based User-testing." Korean J Clin Pharm 26(3):254-263.
  6. JeongMan Kim. 2005. "The Preference Analysis of The Middle and Old Aged on Instruction and Warning Signs of User Manual of Agricultural Machines." JOURNAL OF THE KOREAN INSTITUTE OF PLANT ENGINEERING 10(3):5-12.
  7. Jeong Jaeik, and Ryu Gilhong. 2013. "Product/Service User Guide, Design as a standard: Product /Service Manual / Catalog Guide Practical Guide." Hanul Academy.
  8. Jeongman Kim, and Jinchoon Lee 2004. "Analysis and Improvement of User Manual Design of Agricultural Machines Made by Small Manufactures." Journal of the Korea Industrial Information Systems Research 9(4):32-40.
  9. Jung Jooyoun, and Lim Changyoung 2007. "A Study on the Development of Online Product Manual through the Interactive Tutor." Journal of Digital Design 7(1):1-11. https://doi.org/10.17280/JDD.2007.7.1.001
  10. Kim Narae, 2014. "A Study on the Differences of Prescription Drug Insert Papers according to the Regulatory Agency." Master's thesis, Sungkyunkwan University.
  11. Kim Jaekuk, 1999. "An Ergonomic Desing of Use's Manual for Mobile Phones." Master's thesis, Graduate School of Dongguk University.
  12. Kim Daejin, 2009. "The User Readability Test of Package Inserts on Oral Contraceptives in KOREA." Master's thesis, The Graduate School of Food and Drug ChungAng University.
  13. Korea Agency for Technology and Standards. 2016. Safety Korea 10.
  14. Korea Agency for Technology and Standards. 2018. Safety Korea 20.
  15. Michael S. Wogalter, William J. Vigilante Jr., and Robin C. Baneth. 1998. "Availability of Operator Manuals for Used Consumer Products." Applied Ergonomics 29(3):193-200. https://doi.org/10.1016/S0003-6870(97)00050-1
  16. Mijung Son, and Iynhyang Lee. 2016. "Performance-based User Testing of a Patient Drug Leaflet in the Elderly." Korean J Clin Pharm 26(1):6-12.
  17. Park Sangyeong. 2008. "Improvement Proposals through the Analysis of Ongoing Situations of Manuals Use : Based on Digital Oscilloscope(DSO) User Manual Developed by LeCroy Corporation." Master's thesis, An dong national University.
  18. Park Jungeun. 2013, "A Study on the Impact of Linear and Nonlinear Information Delivery on the Information Process 4 Course - Focusing on Electron Microscopy Manual -." master's thesis. Graduate School of hongik University.
  19. Shin Yeongmi. 1996. "A Study on the Manuals for User Guide." Master's thesis, Soongsil University.
  20. Seo, J. H., and Bae, S. M. 2016. "Identifying Industry-Specific Components of Product Liability Response System Using DELPHI-AHP Method." Management and Production Engineering Review 7(4):27-38. https://doi.org/10.1515/mper-2016-0033
  21. Seo, J. H., and Bae, S. M. 2017. "Effects of Essential Companywide Components of PL Response System on Company's PL Performance." J. Soc. Korea Ind. Syst. Eng 40(2):22-30. https://doi.org/10.11627/jkise.2017.40.2.022
  22. Seo, J. H., and Bae, S. M. 2018. "Establish Company's Response Strategy by Revision Product Liability Law through Delphi-SWOT Method." J Korean Soc Qual Manag 46(4):911-922. https://doi.org/10.7469/JKSQM.2018.46.4.911
  23. Song Juneun, and Jeong Namsoon. 2016. "Civil Issue of Disinfectant Humidifiers : Product Liability and Proof of Cause-Effect Relationship." 16:1-33.
  24. Suh Bokyoung. 1998. "The Study on the Multimedia-Typed User's Manual for Usability Increasement -With Emphasis on the Case Study of HPC-." Master's thesis, Ewha Womans University Master Course in Graduate School.
  25. William J. Vigilante Jr., and Michael S. Wogalter. 1997. "On the Prioritization of Safety Warnings in Product Manuals." International Journal of Industrial Ergonomics 20(4):277-285. https://doi.org/10.1016/S0169-8141(96)00061-3