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The Effect of Conflict on Collaboration and Performance in Nuclear Power Plant Construction Projects

원자력 발전소 건설 프로젝트에서 갈등이 협력과 성과에 미치는 영향에 관한 연구

  • Yu, Yeong Seok (Department of Project Management, Graduate School of Soongsil University) ;
  • Jo, Dong Hyuk (Department of Business Administration, Soongsil University) ;
  • Choi, Hye Soo (Department of Business Administration, Graduate School of Soongsil University)
  • 유영석 (숭실대학교 프로젝트경영학과) ;
  • 조동혁 (숭실대학교 경영학부) ;
  • 최혜수 (숭실대학교 경영학과)
  • Received : 2019.06.24
  • Accepted : 2019.07.11
  • Published : 2019.09.30

Abstract

Purpose: The purpose of this study is to identify the impact of conflicts and cooperation on project performance in the nuclear power plant construction project, thus contributing to the successful performance of project participants and the achievement of project objectives. Methods: This study used a method of conducting a survey of participants in the nuclear power plant construction project and verifying the hypothesis statistically. Results: The results of this study are as follows; First, role conflicts and relationship conflicts have negative effects on collaboration. Second, role conflicts have a negative effects on project performance, but conflict in relation has no significant effects on project performance. Third, collaboration has a positive effects on project performance. Finally, the communication quality in the relationship between conflict and collaboration has been shown to have a Moderated effect. Conclusion: In order to achieve the goal in the nuclear power plant construction project, the level of collaboration should be improved based on conflict management among project participants.

Keywords

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