Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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The Effect of Self-Efficacy and Job Stress on Quality of Service of Care Givers

요양보호사의 자기효능감과 직무스트레스가 서비스 질에 미치는 영향

  • Seong, Ji-A (Department of Nursing, Daejeon Institute of Science and Technology)
  • 성지아 (대전과학기술대학교 간호학과)
  • Received : 2020.10.30
  • Accepted : 2020.12.20
  • Published : 2020.12.28
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Abstract

The purpose of this study was to investigate the effects of Self-Efficacy and Job Stress on Quality of Service. Data were collected through self reported structured questionnaire from Care givers using convenient sampling methods from May 1 to August 30, 2019. The data were analyzed with SPSS/WIN 25.0 using independent t-test, one way ANOVA, Pearson's correlational coefficient and multiple regression. These factors together explained 42.0% of the Quality of service in Care givers(F=13.86, p=<.001). Factor influence the Quality of Service was Self-Efficacy(β=0.56, p=<.001). The findings of this study indicate that education programs should be developed to improve the self-efficiency of caregivers and that further studies should be conducted on their effects.

본 연구의 목적은 자기효능감과 직무스트레스가 서비스 질에 미치는 영향을 조사하기 위함이다. 자료수집은 구조화된 설문지를 이용하여 2019년 5월 1일부터 8월 30일까지 이루어졌다. 자료는 SPSS/WIN 25.0 프로그램을 이용하여 independent t-test, one way ANOVA, Pearson's correlational coefficient, multiple regression을 분석하였다. 분석결과 변수들은 서비스 질을 총 42.0% 설명하였으며, 산출된 서비스 질의 회귀모형은 유의하였으며(F=13.86, p=<.001). 요양보호사의 서비스 질에 유의한 영향을 미치는 요인은 자기효능감(β=0.56, p=<.001)으로 확인되었다. 이 연구결과는 요양보호사의 자기효능감을 향상시키기 위한 교육프로그램이 개발되어야 하고 그 효과에 대해 추후 연구가 수행되어야 한다.

Keywords

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