Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Effects of Work-Family Conflict among Public Social Welfare Officers on Turnover Intentions - Focus on the Mediating Effects of Exhaustion and Job Satisfaction -

사회복지전담공무원의 일가정갈등이 이직의도에 미치는 영향 - 소진과 직무만족의 매개효과를 중심으로 -

  • Jeong, Kyu-Hyoung (Nowon-gu Office Research Center) ;
  • Ryu, Ju-Hyun (Interdisciplinary Graduate Program in Social Welfare Policy, Yonsei University)
  • 정규형 (노원구청 구정연구단) ;
  • 류주현 (연세대학교 사회복지정책협동과정)
  • Received : 2020.05.21
  • Accepted : 2020.07.20
  • Published : 2020.07.28
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Abstract

This study examines the effects of work-family conflict among public social welfare officers on turnover intentions and verifies the mediating effects of exhaustion and job satisfaction. For research and analysis, the data of a survey conducted by the Nowon District Research Organization were used to determine the actual state of welfare personnel in charge of the community center's home-visiting service, and an analysis was conducted of 146 public social welfare officers from 19 community centers located in the Nowon District. The analysis results show that work-family conflict affects exhaustion but does not have either a direct or indirect effect on turnover intentions. On the basis of these results, the study proposes policy and practical implications for a work-family compatibility support policy to reduce exhaustion and increase job satisfaction among public social welfare officers.

본 연구는 사회복지전담공무원의 일가정갈등이 이직의도에 미치는 영향을 살펴보고 소진과 직무만족의 매개효과를 검증하였다. 연구자료는 노원 구정연구단에서 찾아가는 동주민센터 복지 업무 담당 인력의 실태를 파악하기 위해 실시한 설문조사 데이터를 분석자료로 활용하였으며, 노원구 19개 동주민센터의 사회복지전담공무원 146명을 최종분석 대상으로 하였다. 분석 결과, 일가정갈등은 소진에 영향을 주는 것으로 나타났으나, 이직의도에 미치는 영향은 직접적이지 않다. 소진은 직무만족에 영향을 미치며, 이직의도에 직접적·간접적 영향을 미치는 것으로 나타났다. 분석결과를 바탕으로 사회복지전담공무원의 소진을 낮추고 직무만족을 높이기 위해 일가정 양립 지원 정책에 대한 정책적·실천적 함의를 제시하였다.

Keywords

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