The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
권호 표지
DOI QR코드

DOI QR Code

The Effects of Apartment Facility Maintenance on the Residential Satisfaction of Residents

아파트 시설물 유지관리가 입주자의 주거만족도에 미치는 영향

  • 김명희 (우석대학교 일반대학원 소방방재학과) ;
  • 공하성 (우석대학교 소방방재학과)
  • Received : 2020.06.12
  • Accepted : 2020.07.24
  • Published : 2020.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

This study suggests a solution regarding the effects of apartment facility maintenance and fire safety facility maintenance on the residential satisfaction of residents. The results are as follows. Firstly, facility maintenance had a negative effect on residential satisfaction. Analysis revealed that residential satisfaction decreased the more breakdowns there were in the facilities. This revealed that when maintenance staff neglect the residents' complaints due to the repetitive aspect of their jobs, there was a negative effect on residential satisfaction; therefore, residential satisfaction must be increased by maintaining the facilities well and training support for maintenance staff. Secondly, fire safety facilities had a negative effect on residential satisfaction. Analysis revealed that residential satisfaction decreased the more malfunctions there were in the fire safety facilities and the more replacements there were in fire fighting equipment. This revealed the importance of safety and the fact that the apartment heavily relies on fire safety facilities because there may be a low awareness regarding safety; therefore, maintenance staff must lower the damage from fire safety facilities and to increase the residential satisafaction of residents. Lastly, there needs to be repetitive training and education for residents regarding fire fighting and evacuating in accordance with the fire fighting plan as a means to strengthen residents' safety awareness.

이 연구는 아파트 시설물 유지관리 및 화재안전시설관리가 입주자의 주거만족도에 미치는 영향에 대한 해결방안을 제시하였다. 연구결과는 다음과 같다. 첫째, 시설물 유지관리는 주거만족도에 부(-)의 영향을 미치는 것으로 나타났다. 이는 시설물의 고장이 많을수록 입주자의 주거만족도는 낮아지는 것으로 분석되었다. 즉 관리주체 직원들은 반복적인 업무이기 때문에 입주자 민원 요청에 소홀할 때 주거만족도에 부정적인 영향을 미치므로 관리주체에서 결코 가볍게 지나치면 안 되는 사항으로 관리교육지원과 시설물 유지관리를 높여 입주자들의 주거만족도를 높여야 함을 보여준다. 둘째, 화재안전시설은 주거만족도에 부(-)의 영향을 미치는 것으로 나타났다. 이는 화재안전시설에 대한 작동불량이 많을수록, 소방용품의 교체가 많을수록 입주자의 주거만족도는 낮아지는 것으로 분석되었다. 즉 아파트 단지 내에는 안전문화인식 수준이 낮을 수 있기 때문에 이에 대한 대응력이 취약할수록 화재안전시설에 대한 의존도가 높고 안전을 중요함을 보여주어 관리주체에서는 화재안전시설에 대한 피해를 저감시켜 입주자들의 주거만족도를 향상시켜야 할 필요가 있다. 마지막으로, 입주자의 화재안전의식 강화방안으로 소방계획서에 의한 화재진압과 피난 대처요령에 관한 입주자의 교육과 훈련을 반복적으로 시행할 필요가 있다.

Keywords

References

  1. Shim. Joon.Young, Lim. Byung. Ho and Ji. Nam. Seok, "A Comparative Study on the Housing Satisfactions and Influence factors Between Residents of Apartment and Single Housing," The Korean Association of Professional Geographers, Vol.48, No.1, pp. 1-16, (2014).
  2. http://www.law.go.kr/
  3. http://www.k-apt.go.kr/
  4. http://www.jeonmin.co.kr/news, 2019.12.09.
  5. http://www.law.go.kr, 2020.611.
  6. http://www.nfa.go.kr
  7. http://www.seoul.co.kr/news/
  8. http://news.jtbc.joins.com
  9. Lee. Jae.hyun,"A study on the determination Factor of Residential Satisfaction in the Multifamily housing," Department of RealEstate Graduate School of Jeonju University Advised by Professor Min, Gyu-s,pp. 61-63,(2012).
  10. Kim.Chang.Hyun,"Measuringthe Importance of Multi-Family Housing Management by Group," Department of Real Estate Graduate School, Kangwon National University, pp. 136-138,(2019).
  11. Cho. Ha. young, "A Study on the Characteristics of Commercial Use Change by Street Hierarchyaccording to the Regional Development Conditions," Dept. of Urban Design & Landscape Ecological Architecture The Graduate School of Urban Studies, Hanyang University, pp. 148-150, (2016).
  12. Kim. Seon. Jik, "A Study on Residents' Living Satisfaction Level and Preferences Regarding Different Public Rental Housing Management Methods," Department of Urban Administration Graduate School of Urban Science The University of Seoul, pp. 101-102, (2013).
  13. Kim. Sang. Sig, Kong. Ha. Sung, "The Effect of Safety Education Satisfaction of Apartment Residents and Application of Fire Protection Plan on Fire Safety Awareness," Fire Science and Engineering Vol.34,No.1, 통권 140호 pp. 103-114 (12 pages) (2020). https://doi.org/10.7731/KIFSE.2020.34.1.103
  14. Kim, Jong. Nam, Kong. Ha. Sung, "The effect that Preventive Safety Guidance from the relevant administrative agency relevant to apartment house have on fire correspondence," The International Promotion Agency of Culture Technology, Vol.6,No.2,pp. 369-386 (18 pages) (2020).
  15. Lee. Yeong. Goo, "Study on the Impacts of Apartment Service Characteristics on Residential Satisfaction," Seoul National University of Science and Technology, Housing and Urban Management, Master's degree thesis, pp. 31-33,(2017).
  16. Kim.Yun.Ock, "Recognition to Safe Residential Environment by Types of Apartment-house Residences," Department of RealEstate, Graduate School, Kangwon National University, pp. 124-127,(2017).
  17. Lee.Duck.won, "A Study on the Improvement of Safety Management Service for Satisfaction with Multi-family housing," Graduate School of Woosuk University, Department of Business Disaster and Safety Management, Department of Business Disaster and Safety Management, Master's degree thesis, pp. 40-43,(2020).
  18. Cha.. Yong. Sub, "A Study on the Affecting of Apartments management service quality on Residential Satisfaction Level and the Intention of Recommendation -Focused on Metropolitan Apartments-," Seoul Venture Graduate University, Real Estate Department, Ph.D. Degree thesis, pp. 154-162,(2013).
  19. Park. Byung. Nam, "Impact of the Apartment Management Service Quality on Resident's Management Satisfaction," Department of Real Estate, Graduate School, Kangwon National University, pp. 125-130,(2016).
  20. Kim. Jae. Goo, "A Study on the Improvement of Management by residential Satisfaction Analysis in Apartment House; mainly on the managerial aspect of the private Apartment House in Pundang Area," Major in Construction Business Administration Graduate School of Construction Chung-ang University, Seoul Korea, pp. 66-68,(2002).
  21. Park. Myeong.hwa, "A study on the improvements of apartment management system through resident satisfaction survey," Kyonggi University The Graduate School of Architecture, pp. 151-153,(2010).