Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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Convergent Relationship between Job Satisfaction, Emotional Labor, Turnover Intention of Dental Hygiene by Gender

성별에 따른 치과위생사의 직무만족 감정노동 이직의도와의 융합적 관련성

  • Received : 2020.07.13
  • Accepted : 2020.09.20
  • Published : 2020.09.28
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Abstract

This study conducted a self-written questionnaire survey on the correlation between job satisfaction, emotional labor, and turnover intention of dental hygienists according to the gender of dental medical institutions. Job satisfaction was high smoking cessation, emotional labor was low age. Turnover intention was low in over 35 years old, number of employees was 11-20, was high in smoking. For women, job satisfaction was high 10 years experience, university, 20 employees. Emotional labor was low age, drinking. Intention to turnover was high in college, single, drinking. Men's emotional labor was 0.22 times less than women's, but their turnover intention was 3.9 times higher. The number of employees was 2.7 times higher than 10 employees. Therefore, efforts to raise job satisfaction and reduce emotional labor and turnover intentions should be made systematically in consideration of gender differences.

본 연구는 치과 의료기관의 성별에 따른 치과위생사를 대상으로 직무만족, 감정노동, 이직의도의 상관성를 자기기입식 설문조사를 실시하였다. 남성의 경우 직무만족은 금연에서 높고, 감정노동은 높은 연령이 낮았다. 이직의도는 35세 이상에서는 낮고 직원수가 11-20명, 흡연에서는 높았다. 여성인 경우 직무만족은 10년 이상 경력, 대학졸, 직원 수 20명 초과가 높았으며 감정노동은 높은 연령이 낮고 음주에서 높았다. 이직의도는 전문대졸, 미혼, 음주가 높았다. 남성이 여성에 비해 감정노동이-0.22배 적었으나 이직 의도는 3.9배로 높았다. 직원 수는 10명 이상이 2.7배로 높았다. 따라서 성별에 따른 차이점을 고려하여 직무만족을 높이고 감정노동과 이직의도를 줄이는 노력이 체계적으로 이루어져야 것이다.

Keywords

References

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