한국정보시스템학회지:정보시스템연구 (The Journal of Information Systems)

  • 제29권3호
  • /
  • Pages.53-75
  • /
  • 2020
  • /
  • 1229-8476(pISSN)
  • /
  • 2733-8770(eISSN)
한국정보시스템학회 (Korea Association of Information Systems)
권호 표지
DOI QR코드

DOI QR Code

MMORPG 이용자의 스트레스 대처전략이 자기통제감과 행동적 적응을 통해 지속적인 게임 이용의도에 미치는 영향

The Effects of MMORPG User's Stress Coping Strategies on Continued Use Intention Through Self-Control and Behavioral Adaptation

  • 투고 : 2020.06.01
  • 심사 : 2020.09.09
  • 발행 : 2020.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose Despite the continued rise in the popularity of mobile MMORPGs, the previous studies mainly focused on negative results of playing MMORPG such as violence and game addiction. In addition, previous studies that verified game play motives were not enough to explain user's fundamental motives for MMORPG play. To verify the positive role of playing MMORPG, this study focused on stress coping strategies on continued play MMORPG, and divided factors into two dimensions: escapism and coping with system. The purpose of this study is to comprehensively identify the discriminatory effects of each factor on users' self-control, and the effect of self-constrol and behavioral adapatation on continued use intention for MMORPG. Design/methodology/approach This study was designed to examine the structural relationships among MMORPG users' escapism, system coping, self-control, behavioral adaptation and continued use intention for MMORPG. Findings The results from this study are as follow. First, the participants' effect-based escapism had a positive impact on self-control, whereas cause-based escapism had a negative impact on self-control. Next, proactive coping and reactive coping for system problem had a positive impact on self-control. In addition, Self-control had a positive impact on behavioral adaptation and continued use intention for MMORPG. Lastly, the behavioral adaptation to MMORPG had a positive impact continued use intention. The results of our study can suggest the positive effects of coping strategy on users' self-control and behavioral adaptation by applying the theory of both escapism and coping with system. Based on our results, game companies should develop contents that can gratify users' coping motives and enhance self-control and behavioral adaptation.

키워드

참고문헌

  1. 김금순, 유성모, "자기효능감, 스트레스 대처능력 및 심리적 안녕감이 주관적 안녕감에 미치는 영향," 뇌교육연구, 제6권, 2010, pp. 19-53.
  2. 김수안, 민경환, "자신의 감정에 압도된 사람들의 성격, 정서특성 및 주관적 안녕감," 한국심리학회지: 사회 및 성격, 제20권, 제3호, 2006, pp. 45-66.
  3. 김의철, 박영신, "스트레스 경험, 대처와 적응 결과: 토착심리학적 접근," 한국심리학회지: 건강, 제2권, 제1호, 1997, pp. 96-126.
  4. 류미현, 이영희, "대학생소비자의 SNS 지속이용의도에 영향을 미치는 요인과 SNS 피로감의 매개효과분석," 소비자정책교육연구, 제14권, 제1호, 2018, pp. 79-105.
  5. 옥석재, 손지현, "인터넷뱅킹 이용에 영향을 미치는 요인에 관한 연구: 세분화된 계획행동 이론을 중심으로," 인터넷전자상거래연구, 제5권, 제1호, 2005, pp. 117-138.
  6. 윤혜정, 최귀영, 이중정, "모바일 오피스 시스템이 사용자의 업무과부하 및 직무 스트레스에 미치는 영향," 정보시스템연구, 제20권, 제2호, 2011, pp. 155-176.
  7. 이상철, 김남희, 서영호, "온라인 게임에 있어서 몰입과 중독이 사용자 만족과 충성도에 미치는 영향," 경영학연구, 제32권, 제5호, 2003, pp. 1479-1501.
  8. 이정화, 손정락, "게임중독 고등학생의 중독 수준과 자기통제력, 우울감 개선을 위한 집단인지행동치료의 효과," 스트레스硏究, 제16권, 제4호, 2008, pp. 409-417.
  9. 이지현, 김한구, "게임 이용자의 사회자본과 자기해석이 행동적 적응을 통해 SNG 재이용의도 및 유료아이템 구매의도에 미치는 영향," 정보시스템연구, 제27권, 제2호, 2018, pp. 135-155.
  10. 이진형, 김철수, "모바일 게임에 대한 몰입과 만족도에 미치는 영향요인 연구," 정보시스템연구, 제28권, 제1호, 2019, pp. 183-206.
  11. 이형초, 안창일, "인터넷 게임중독의 인지행동치료 프로그램 개발 및 효과 검증," 한국심리학회지: 건강, 제7권, 제3호, 2002, pp. 463-486.
  12. 최훈석, 김교헌, 용정순, 김금미, "적응적 게임활용 척도 개발 및 타당화," 한국심리학회지: 문화 및 사회문제, 제15권, 제4호, 2009, pp. 565-588.
  13. Bagana, E., Negovan, V., and Vanea, M., "Proactive coping and vulnerability to depression in university environmentgender, age and learning context differences," International Conference on Education and Educational Psychology, (ICEEPSY 2010), 12, 2011, pp. 30-39.
  14. Bagozzi, Richard P., and Youjae Yi., "On the evaluation of structural equation models," Journal of the academy of marketing science, Vol. 16, No. 1, 1988, pp. 74-94. https://doi.org/10.1007/BF02723327
  15. Bandura, A., "Self-efficacy: toward a unifying theory of behavioral change," Psychological review, Vol. 84, No. 2, 1977, pp. 191. https://doi.org/10.1037/0033-295X.84.2.191
  16. Barki, Henri, Ryad Titah, and Celine Boffo., "Information system use-related activity: an expanded behavioral conceptualization of individual-level information system use," Information Systems Research, Vol. 18, No. 2, 2007, pp. 173-192. https://doi.org/10.1287/isre.1070.0122
  17. Baumeister, R. F., Vohs, K. D., and Tice, D. M., "The strength model of self-control," Current directions in psychological science, Vol. 16, No. 6, 2007, pp. 351-355. https://doi.org/10.1111/j.1467-8721.2007.00534.x
  18. Beaudry, Anne, and Alain Pinsonneault., "The other side of acceptance: studying the direct and indirect effects of emotions on information technology use," MIS quarterly, Vol. 34, No. 4, 2010, pp. 689-710. https://doi.org/10.2307/25750701
  19. Bhattacherjee, A., and Harris, M., "Individual adaptation of information technology," Journal of Computer Information Systems, Vol. 50, No. 1, 2009, pp. 37-45.
  20. Blackhart, G. C., Nelson, B. C., Winter, A., and Rockney, A., "Self-control in relation to feelings of belonging and acceptance," Self and Identity, Vol. 10, No. 2, 2011, pp. 152-165. https://doi.org/10.1080/15298861003696410
  21. Bleckmann, P., Eckert, J., and Jukschat, N., "Futile search for a better life? Two biographical case studies on women with depression and video game dependency," Advances in Dual Diagnosis, Vol. 5, No. 3, 2012, pp. 137-146. https://doi.org/10.1108/17570971211253711
  22. Calleja, G., "Digital games and escapism," Games and Culture, Vol. 5, No. 4, 2010, pp. 335-353. https://doi.org/10.1177/1555412009360412
  23. Carver, C. S., and Connor-Smith, J., "Personality and coping," Annual review of psychology, Vol. 61, 2010, pp. 679-704. https://doi.org/10.1146/annurev.psych.093008.100352
  24. Chen, C., and Leung, L., "Are you addicted to Candy Crush Saga? An exploratory study linking psychological factors to mobile social game addiction," Telematics and Informatics, Vol. 33, No. 4, 2016, pp. 1155-1166. https://doi.org/10.1016/j.tele.2015.11.005
  25. Choi, B., Lee, I., Choi, D., and Kim, J., "Collaborate and share: An experimental study of the effects of task and reward interdependencies in online games," CyberPsychology & Behavior, Vol. 10, No. 4, 2007, pp. 591-595. https://doi.org/10.1089/cpb.2007.9985
  26. Csikszentmihalyi, M., and LeFevre, J., "Optimal experience in work and leisure," Journal of personality and social psychology, Vol. 56, No. 5, 1989, pp. 815. https://doi.org/10.1037/0022-3514.56.5.815
  27. Erdwins, C. J., Buffardi, L. C., Casper, W. J., and O'Brien, A. S., "The relationship of women's role strain to social support, role satisfaction, and self-efficacy," Family relations, Vol. 50, Nol. 3, 2001, pp. 230-238. https://doi.org/10.1111/j.1741-3729.2001.00230.x
  28. Hagstrom, D., and Kaldo, V., "Escapism among players of MMORPGs-conceptual clarification, its relation to mental health factors, and development of a new measure," Cyberpsychology, Behavior, and Social Networking, Vol. 17, No. 1, 2014, pp. 19-25. https://doi.org/10.1089/cyber.2012.0222
  29. Hofmann, W., Luhmann, M., Fisher, R. R., Vohs, K. D., and Baumeister, R. F., "Yes, but are they happy? Effects of trait self-control on affective well being and life satisfaction," Journal of personality, Vol. 82, No. 4, 2014, pp. 265-277. https://doi.org/10.1111/jopy.12050
  30. Hsieh, J. P. A., Rai, A., and Xu, S. X., "Extracting business value from IT: A sensemaking perspective of post-adoptive use," Management science, Vol. 57, No. 11, 2011, pp. 2018-2039. https://doi.org/10.1287/mnsc.1110.1398
  31. Jasperson, J. S., Carter, P. E., and Zmud, R. W., "A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems," MIS quarterly, Vol. 29, No. 3, 2005, pp. 525-557. https://doi.org/10.2307/25148694
  32. Kaczmarek, Lukasz D., and Drazkowski, D, "MMORPG escapism predicts decreased well-being: Examination of gaming time, game realism beliefs, and online social support for offline problems," Cyberpsychology, Behavior, and Social Networking, Vol. 17, No. 5, 2014, pp. 298-302. https://doi.org/10.1089/cyber.2013.0595
  33. Kanfer, F. H., "The many faces of self-control, or behavior modification changes its focus," Behavioral self-management, 1977, pp. 1-48.
  34. Kanfer, R., and Zeiss, A. M., "Depression, interpersonal standard setting, and judgments of self-efficacy," Journal of abnormal psychology, Vol. 92, No. 3, 1983, pp. 319. https://doi.org/10.1037/0021-843X.92.3.319
  35. Kardefelt-Winther, D., "The moderating role of psychosocial well-being on the relationship between escapism and excessive online gaming," Computers in Human Behavior, Vol. 38, 2014, pp. 68-74. https://doi.org/10.1016/j.chb.2014.05.020
  36. Kircaburun, K., and Griffiths, M. D., "Problematic Instagram use: The role of perceived feeling of presence and escapism," International Journal of Mental Health and Addiction, Vol. 17, No. 4, 2019, pp. 909-921. https://doi.org/10.1007/s11469-018-9895-7
  37. Lazarus, R. S., and Folkman, S., "Stress, appraisal, and coping. Springer publishing company," 1984.
  38. Lee, Y.-K., Chang, C.-T., Lin, Y. and Cheng, Z.-H., "The dark side of smartphone usage: psychological traits, compulsive behavior and technostress," Computers in Human Behavior, Vol. 31, 2014, pp. 373-383. https://doi.org/10.1016/j.chb.2013.10.047
  39. Maier, C., Laumer, S., Weinert, C. and Weitzel, T., "The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use," Information Systems Journal, Vol. 25 No. 3, 2015, pp. 275-308. https://doi.org/10.1111/isj.12068
  40. Martoncik, M., and Loksa, J., "Do World of Warcraft (MMORPG) players experience less loneliness and social anxiety in online world (virtual environment) than in real world (offline)?," Computers in Human Behavior, Vol. 56, 2016, pp. 127-134. https://doi.org/10.1016/j.chb.2015.11.035
  41. Mills, D. J., and Allen, J. J., "Self-determination theory, internet gaming disorder, and the mediating role of self-control," Computers in Human Behavior, Vol. 105, 2015, 106209. https://doi.org/10.1016/j.chb.2019.106209
  42. Nadeem, S., Alvi, A. K., and Iqbal, J., "Performance indicators of e-logistic system with mediating role of Information and Communication Technology (ICT)," Journal of Applied Economics & Business Research, Vol. 8, No. 4, 2018, pp. 217-228.
  43. Ouwehand, C., de Ridder, D. T., and Bensing, J. M., "A review of successful aging models: Proposing proactive coping as an important additional strategy," Clinical psychology review, Vol. 27, No. 8, 2007, pp. 873-884. https://doi.org/10.1016/j.cpr.2006.11.003
  44. Patrick, V. M., and Hagtvedt, H., ""I don't" versus "I can't": When empowered refusal motivates goal-directed behavior," Journal of Consumer Research, Vol. 39, No. 2, 2012, pp. 371-381. https://doi.org/10.1086/663212
  45. Pirkkalainen, H., Salo, M., Makkonen, M., and Tarafdar, M., "Coping with technostress: When emotional responses fail," In ICIS 2017: Proceedings the 38th international conference on information systems. 2017.
  46. Pirkkalainen, H., Salo, M., Tarafdar, M., and Makkonen, M., "Deliberate or Instinctive? Proactive and Reactive Coping for Technostress," Journal of Management Information Systems, Vol. 36, No. 4, 2019, pp. 1179-1212. https://doi.org/10.1080/07421222.2019.1661092
  47. Rehm, L. P., "A self-control model of depression," Behavior therapy, Vol. 8, No. 5, 1977, pp. 787-804. https://doi.org/10.1016/S0005-7894(77)80150-0
  48. Ryan, R. M., Rigby, C. S., and Przybylski, A., "The motivational pull of video games: A self-determination theory approach," Motivation and emotion, Vol. 30, No. 4, 2006, pp. 344-360. https://doi.org/10.1007/s11031-006-9051-8
  49. Salo, M., H. Pirkkalainen, C. Chua, and T. Koskelainen., "Explaining Information Technology Users' Ways of Mitigating Technostress," European Conference of Information Systems-ECIS, 2017.
  50. Swinkels, A., and Giuliano, T. A., "The measurement and conceptualization of mood awareness: Monitoring and labeling one's mood states," Personality and social psychology bulletin, Vol. 21, No. 9, 1995, pp. 934-949. https://doi.org/10.1177/0146167295219008
  51. Taylor, S. E., "What is stress," Health psychology, 1999, pp. 168-201.
  52. Thomas, D., and Bostrom, R., "Building trust and cooperation through technology adaptation in virtual teams: Empirical field evidence," Information Systems Management, Vol. 25, No. 1, 2008, pp. 45-56. https://doi.org/10.1080/10580530701777149
  53. Trope, Y., and Fishbach, A., "Counteractive self-control in overcoming temptation," Journal of personality and social psychology, Vol. 79, No. 4, 2000, pp. 493. https://doi.org/10.1037/0022-3514.79.4.493
  54. Warmelink, H., C. Harteveld, and Mayer I., "Press enter or escape to play: Deconstructing escapism in multiplayer gaming", In Proceedings of DiGRA, 2009.
  55. Yee, N., "Motivations for play in online games," CyberPsychology & behavior, Vol. 9, No. 6, 2006, pp. 772-775. https://doi.org/10.1089/cpb.2006.9.772
  56. You, S., Kim, E., and Lee, D., "Virtually real: exploring avatar identification in game addiction among massively multiplayer online role-playing games (MMORPG) players," Games and Culture, Vol. 12, No. 1, 2017, pp. 56-71. https://doi.org/10.1177/1555412015581087
  57. 게임포커스 http://gamefocus.co.kr/detail.php?number=98054
  58. 비즈니스워치 http://news.bizwatch.co.kr/article/mobile/2019/11/27/0002/naver
  59. 아이지에이웍스 http://it.chosun.com/site/data/html_dir/2020/02/10/2020021002619.html