Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Authentic Leadership on Intention to Use Knowledge Management System through Techno-stress: Analysis of the Mediating Effect of Techno-stress and the Moderating Effect of Feedback

진성 리더십이 기술스트레스를 통해 지식관리시스템 이용의도에 미치는 영향: 기술스트레스의 매개효과 및 피드백의 조절효과 분석

  • Hwang, In-Ho (College of General Education, Kookmin University)
  • Received : 2021.10.25
  • Accepted : 2021.12.20
  • Published : 2021.12.28
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Abstract

This study is to suggest conditions for mitigating techno-stress due to the adoption of the knowledge management system(KMS). Specifically, the study suggests that techno overload and techno complexity are negative factors on the intention to use KMS, and suggests that authentic leadership and feedback mitigate techno-stress. We conducted an online survey in May 2021 of employees in organizations that applied KMS, and obtained 417 samples. We performed the structural equation modeling of AMOS 22.0 for hypothesis testing and analyzed the main effect and the moderating effect. The result is as follows. First, techno overload and techno complexity reduced the intention to use the KMS. Second, authentic leadership increased the intention to use the KMS and mitigated techno overload and techno complexity. Third, feedback moderated the negative relationship between techno-stress and intention to use the KMS. The study has implications from the perspective of suggesting the strategic direction (authentic leadership and feedback) at the organizational level for mitigating techno-stress, which may be a problem when introducing and applying a KMS from the perspective of organization employees.

본 연구는 조직 지식관리시스템에 의해 발생 가능한 기술스트레스를 완화하는 조건을 제시하는 것에 목적이 있다. 세부적으로, 연구는 지식관리시스템의 기술 과부하와 기술 복잡성이 지식관리시스템 이용의도에 미치는 부정적 요인임을 밝히고, 진성 리더십과 피드백이 기술스트레스를 완화하는 것을 제시한다. 연구는 지식관리시스템을 도입한 조직의 구성원에게 설문을 실시하였다. 2021년 5월 온라인 설문을 실시하였으며, 417개의 표본을 확보하였다. 가설검증은 AMOS 22.0을 활용하여 구조방정식모델링을 반영하여, 주 효과 분석과 조절 효과 분석을 실시하였다. 분석 결과, 진성리더십이 지식관리시스템 이용의도를 감소시키는 기술 과부하와 기술 복잡성의 영향을 완화 시켰다. 그리고, 피드백이 기술스트레스와 이용의도 간의 부정적 관계를 조절하였다. 연구는 조직원 관점에서 지식관리시스템 도입 및 적용 시 문제될 수 있는 기술스트레스 완화에 대한 조직 차원의 전략적 방향(진성리더십 및 피드백 활동 강화)을 제시한 관점에서 시사점을 가진다.

Keywords

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