Satisfaction Analysis of On-board Training in Shipping Companies: Impacts on Company Improvement Plans

위탁승선실습 만족도 분석을 통한 개선 방안 연구

  • Kim, Jin-Seon (PIC of onboard training in Sea Training Center of Korea Maritime and Ocean University) ;
  • Kim, Joo-Hye (Graduate School of Korea Maritime and Ocean University) ;
  • Kim, Yul-Seong (Logistics System Engineering, Korea Maritime and Ocean University)
  • 김진선 (한국해양대학교 운항훈련원 승선실습담당) ;
  • 김주혜 (한국해양대학교 물류시스템학과) ;
  • 김율성 (한국해양대학교 물류시스템공학과)
  • Received : 2020.10.13
  • Accepted : 2020.12.28
  • Published : 2021.02.28


The purpose of this study was to explore the regulations and operational problems of on-board training, and to investigate and analyze the satisfaction level of consignment on-board training among students who completed their training at Korea Maritime & Ocean University. In terms of satisfaction differences by gender, female students generally had a higher relative satisfaction level than male students. The different types of satisfaction in the navigation and engineering categories, the overall practical effect and satisfaction level of the training records shows that the satisfaction level of the trainee is much lower than that of the trainee, so relevant educational institutions and shipping companies need to take measures to improve the satisfaction level of this part. The most important part of the comprehensive company evaluation completed by trainees asked whether they thought the training was equivalent in labor to the employees. Results suggest shipping companies must make a clear distinction between employees and trainees, while establishing relevant internal procedures so that the on-board training process can be carried out in accordance with the purpose of the on-board training consignment.


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