Journal of Navigation and Port Research (한국항해항만학회지)

Korean Institute of Navigation and Port Research (한국항해항만학회)
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Satisfaction Analysis of On-board Training in Shipping Companies: Impacts on Company Improvement Plans

위탁승선실습 만족도 분석을 통한 개선 방안 연구

  • Kim, Jin-Seon (PIC of onboard training in Sea Training Center of Korea Maritime and Ocean University) ;
  • Kim, Joo-Hye (Graduate School of Korea Maritime and Ocean University) ;
  • Kim, Yul-Seong (Logistics System Engineering, Korea Maritime and Ocean University)
  • 김진선 (한국해양대학교 운항훈련원 승선실습담당) ;
  • 김주혜 (한국해양대학교 물류시스템학과) ;
  • 김율성 (한국해양대학교 물류시스템공학과)
  • Received : 2020.10.13
  • Accepted : 2020.12.28
  • Published : 2021.02.28
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Abstract

The purpose of this study was to explore the regulations and operational problems of on-board training, and to investigate and analyze the satisfaction level of consignment on-board training among students who completed their training at Korea Maritime & Ocean University. In terms of satisfaction differences by gender, female students generally had a higher relative satisfaction level than male students. The different types of satisfaction in the navigation and engineering categories, the overall practical effect and satisfaction level of the training records shows that the satisfaction level of the trainee is much lower than that of the trainee, so relevant educational institutions and shipping companies need to take measures to improve the satisfaction level of this part. The most important part of the comprehensive company evaluation completed by trainees asked whether they thought the training was equivalent in labor to the employees. Results suggest shipping companies must make a clear distinction between employees and trainees, while establishing relevant internal procedures so that the on-board training process can be carried out in accordance with the purpose of the on-board training consignment.

본 연구는 위탁승선실습과 관련된 현황과 실태를 파악하고, 한국해양대학교에서 위탁승선실습을 이수한 학생들을 대상으로 위탁승선실습 만족도를 분석하고자 한다. 또한, 위탁승선실습 만족도 분석을 통해 만족도 제고를 위한 다양한 개선방안을 제시하고자 하였다. 성별에 따른 만족도 차이에서는 전반적으로 여학생이 남학생에 비하여 상대적 만족도가 높았으며, 계열별 만족도 차이에서는 전반적인 실습효과, 훈련기록부 실습 이행여부에 대해 실습기관사의 만족도가 실습항해사보다 낮은 것으로 나타나 관련 교육기관 및 해운선사에서는 이 부분의 개선을 위한 대책이 필요할 것으로 보인다. 실습생들이 해운회사를 종합적으로 평가함에 있어 가장 중요하게 생각하는 부분을 단계별 회귀분석으로 분석한 결과, "사적인 일과 업무적 요구"를 가장 높게 평가하였다. 따라서 이에 따라 해운회사에서는 직원과 실습생의 명확한 구분을 짓는 동시에 관련 내부절차를 수립하여 위탁승선실습의 취지 및 목적에 맞는 승선실습과정이 이루어질 수 있도록 많은 시간과 투자가 있어야 할 것이다.

Keywords

Acknowledgement

본 논문은 해양수산부 제4차 해운항만물류 전문인력양성사업의 지원을 받아 수행된 연구임.

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