Abstract
As the degree of economic development of society increases, the maintenance issues on the existing social overhead capital becomes essential. Accordingly, the adaptation of the concept of Level of service in highway maintenance is indispensable. It is also crucial to manage and perform the service level such as road assets to provide universal services to users. In this regards, the purpose of this study is to improve the maintenance service rating model and to focus on the assessment items and weights among the improvements. Particularly, in determining weights, an Analytic Hierarchy Process (AHP) is performed based on the survey response results. After then, this study conducts unsupervised neural network models such as Self-Organizing Map (SOM) and Davies-Bouldin (DB) Index to divide proper sub-groups and determine priorities. This paper identifies similar cases by grouping the results of the responses based on the similarity of the survey responses. This can effectively support decision making in general situations where many evaluation factors need to be considered at once, resulting in reasonable policy decisions. It is the process of using advanced technology to find optimized management methods for maintenance.