Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
권호 표지
DOI QR코드

DOI QR Code

The Relationship between Job Stress, Organizational Trust, and the Job Change Intentions of Beauty Industry Workers: Verification of the Mediating Effect of Organizational Trust

뷰티산업종사자의 직무 스트레스와 조직신뢰, 이직의도와의 관계: 조직신뢰의 매개효과 검증

  • Seo, Yoo Jung (Department of Beauty Arts Care, Graduate School, Dongguk University) ;
  • Kwon, Ki Han (Department of Practical Arts, Gradutate School of Culture and Arts, Dongguk University)
  • 서유정 (동국대학교 일반대학원 뷰티아트케어학과) ;
  • 권기한 (동국대학교 문화예술대학원 실용예술학과)
  • Received : 2021.05.06
  • Accepted : 2021.07.20
  • Published : 2021.07.28
Download PDF
⟨ Previous Next ⟩

Abstract

The study analyzes the relationship between job stress, organizational trust, and the job change intentions of beauty industry workers. Three-hundred sixty-nine workers in the beauty industry with longer than three months of working experience were chosen as this study. The study used to perform frequency analysis, exploratory factor and reliability, correlation, confirmation, and structural equation model verification. The following results are as follows. First, job stress had a positive influence. Second, stress related to fairness had a negative effect on organizational trust. Third, organizational trust had a negative effects. In conclusion, organizational trust and stress related to fairness are the important variables. Furthermore, this study suggests that each organization needs to make an effort to increase organizational trust and to relieve stress related to fairness in order to reduce the job change intentions.

본 연구는 뷰티산업종사자의 직무 스트레스와 조직신뢰, 이직의도와의 관계를 알아보는 데 있다. 연구대상은 뷰티산업종사자 3개월 이상 경력자 369명을 대상으로 하였다. 자료처리는 빈도 분석, 탐색적 요인분석, 신뢰도 분석, 상관관계 분석, 확인적 요인분석 및 구조 방정식 모델 검증을 실시하였다. 연구결과는 첫째, 뷰티산업종사자의 직무 스트레스는 이직 의도에 정(+)적인 영향을 미쳤다. 둘째, 뷰티산업종사자의 직무 스트레스 중 공정성 스트레스는 조직 신뢰에 부(-)적인 영향을 미쳤다. 셋째, 뷰티산업종사자의 조직에 대한 신뢰는 이직 의도와 부(-)적인 관계에 있었다. 결론적으로 본 연구를 통해 뷰티산업종사자들의 이직 의도에 조직 신뢰와 공정성 스트레스가 중요한 영향을 미치는 변인임을 알 수 있었다. 따라서, 본 연구는 뷰티산업종사자의 이직 의도 감소를 위해서 조직신뢰를 증진하고 공정성 스트레스를 감소시키려는 노력이 필요함을 시사한다.

Keywords

References

  1. W. K. Lee. (2011). Determinants of IT Industry Employees' Intent to Leave. The Journal of the Korea Contents Association. 11(5), 369-383. DOI : 10.5392/JKCA.2011.11.5.369
  2. J. H. Kim, H. S. Seo & E. H. Lee. (2017). The Effect of Human Resource Management on the Organizational Commitment of the Beauty Industry Professionals. Journal of Korean Society of Design Culture, 23(4), 223-234. DOI : 10.18208/ksdc.2017.23.4.223
  3. J. E. Park & E. J. Park. (2017). Effects of Human Resource Management and Knowledge Sharing on Turnover Intention in the Beauty Service Industry. Asian journal of beauty and cosmetology, 15(3), 333-344. DOI : 10.20402/ajbc.2016.0133
  4. Y. S. Kim & E. J. Park. (2016). Correlation among Organizational Effectiveness, Customer Orientation, and Turnover Intention in Hair Beauty Shop Workers in Seoul and Gyeonggi Districts. Journal of Investigative Cosmetology, 12(2), 149-156. DOI : 10.15810/jic.2016.12.2.006
  5. S. S. Seo & C. H. Park. (2018). Effects of Emotional Labor for Aestheticians on Job Stress, Satisfaction, and Turnover. Asian journal of beauty and cosmetology, 16(3), 333-345. DOI : 10.20402/ajbc.2018.0214
  6. H. Y. Jo & Y. S. Kim. (2020). Analysis of Turnover Factors by Environmental Factor and Job Stress for 20-30s Hairdressers . Asian journal of beauty and cosmetology, 18(1), 9-16. DOI : 10.20402/ajbc.2019.0327
  7. C. H. Yoon. (2017). A Study on Factors Influencing Job Stress and Turnover Intention for Medical Workforce(Doctors & Nurses) in Medical Institution. :Focusing on the Moderating Effect of Calling. doctoral dissertation, Kyonghee University. DOI : 10.12925/jkocs.2019.36.2.656
  8. S. H. Sim. (2017). Factors influencing turnover intention of hospice social worker. doctoral dissertation, Korea University. DOI : 10.14400/JDC.2015.13.1.321
  9. J. P. Park. (2012). Effects of MICE industrial employee's job stressors on intent to leave exploring the mediating role of job satisfaction.job commitment and the moderating role of social support. doctoral dissertation, Hoseo University. DOI : 10.5392/JKCA.2011.11.12.190
  10. E. J. Park, E. H. Han, J. S. Lim & C. J. Han. (2013). A Study on the Effects of the Beauty Industry Work's Occupational Stress, Job Satisfaction and Emotional Labor on Turnover Intention. Korean journal of aesthetics and cosmetics society, 11(1), 111-118.
  11. S. S. Seo & C. H. Park. (2018). Effects of Emotional Labor for Aestheticians on Job Stress, Satisfaction, and Turnover. Asian journal of beauty and cosmetology, 16(3), 333-345. DOI : 10.20402/ajbc.2018.0214
  12. H. Y. Jo & Y. S. Kim. (2020). Analysis of Turnover Factors by Environmental Factor and Job Stress for 20-30s Hairdressers . Asian journal of beauty and cosmetology, 18(1), 9-16. DOI : 10.20402/ajbc.2019.0327
  13. H. G. Kim. (2008). Relationships between Supervisor Trust, Organizational Trust and Organizational Citizenship Behavior: The Mediational Role of Organizational Commitment. Korean journal of public administration, 46(1), 177-209.
  14. D. H. Jin & E. J. Park. (2018). Communication, Organizational Trust, and Innovative Behavior of Makeup Employees in the 20-30s. Asian journal of beauty and cosmetology, 16(3), 359-368. DOI : 10.20402/ajbc.2018.0218
  15. T. Y. Jeong. (2015). Effects of Job Stress on Organizational Effectiveness and Turnover Intent for Flight Attendants : The Comparative Study of Domestic Full Service Carrier, Domestic Low Cost Carrier, Foreign Airlines. Northeast Asia Tourism Research. 1(4), 127-153.
  16. S. H. Lee. (2014). Effects of Golf Caddy's Emotional Labor on Job Burnout, Job Stress and Customer Orientation. doctoral dissertation, Chungnam University.
  17. Y. S. Kim. (2017). The Relationship of Organization Effectiveness & Customer Orientation as well as Job Stress that Beauty Professional Workers' Attitude of Leisure Activities Influences. doctoral dissertation, Seokyeong University.
  18. D. J. McAllister. (1995). Affect-and cofnition-based trust as foundations for interpersonal cooperation in organizations, Academy of Management Journal, 38(1), 24-59. DOI : 10.2307/256727
  19. D. M. Rousseau, S. B. Sitkin, R. S. Burt & C. Camerer. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 939-404. DOI : 10.5465/AMR.1998.926617
  20. A. J. Lee & J. H. Kim/ (2010). A Study on the effect of Corporate Social Responsibility on Organizational Trust and Performance in Hospitality Industry. Journal of Foodservice Management, 13(1), 31-58.
  21. J. E. Mathieu & D. M. Zajac. (1990). A review and meta analysis of the antecedents, correlates, and consequences of organizational commitment, Psychol. Bull. 108(1), 171-194. DOI : 10.1037/0033-2909.108.2.171
  22. Y. W. Seo. (2008). The Study on the Influence of Hospitality Industry Employee's Performance on Job Satisfaction, Organizational Commitment and Turnover Intention - focusing on the Moderating Effects of Career Stages -, doctoral dissertation, Kyunghee University.
  23. X. Zhao, J. G. Lynch & Q. Chen. (2010). Reconsidering baron and kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206. DOI : 10.1086/651257
  24. Y. B. Park. (2017). The Convergence effect of job stress of counselors on sexual orientation - Focusing on ego resilience. Convergence Society for SMB, 7(6), 193-199. DOI : 10.22156/CS4SMB.2017.7.6.193
  25. C. H. Seo & Y. H. Heo. (2009). A Study on the Influence of Mentoring in Airlines for the Socialization of Organization on the Role Stress and Job Performance of Employees. Korean Journal of Hospitality and Tourism, 18(1), 239-256.
  26. K. H. Lee & J. Y. Kim. (2011). Effect of Shiftwork Nurses' Fatigue on Job Stress and Turnover Intention - Mediating Role of Job Stress. Korean Journal of Occup ational Health Nursing, 74-82. DOI : 10.5807/kjohn.2011.20.1.074
  27. K. H. Park & O. H. Ha. (2020). Effect of Relationship Conflict and Stress Factors on the Current Turnover Intention in Hospital Employees. Journal of Convergence for Information Technology, 10(2), 167-175. DOI : 10.22156/CS4SMB.2020.10.02.167
  28. D. H. Seo & H. S. Kim. (2020). The Moderating Effect of Work-Family Balance Perception on the Linkage from Flight Attendant's Job Stress to Turnover Intention through Psychological Contract Violation. Journal of the Aviation Management Society of Korea, 18(3), 23-59. DOI : 10.30529/amsok.2020.18.3.002
  29. Y. S. Kim & Y. M. Lee. (2015). The Effects of College Graduated-Early Career Female Employees'Job Stress on Turnover Intention, Mediating by the Emotional Exhaustion and Organization Socialization. Korean Management Consulting Review, 15(1), 109-121.
  30. S. K. Kim & H. R. Kim. (2016). A Study on the Effect of Fairness Perception of Incentive System on Manager - Trust - The moderating effect on HRM strength -. Journal of Digital Convergence, 14(9), 199-214. DOI : 10.14400/JDC.2016.14.9.199
  31. J. H. Jeon. (2015). The Impact of Organizational Justice on Trust in Top Management: Centered on the Mediating Effect of Perceived Organizational Support. Journal of the Korean Data Analysis Society, 17(6), 3225-3242.
  32. J. D. Lewis & A. Weigert. (1985). Trust as a Social Reality. Social Forces, 63(4), 967-985. DOI : 10.1093/sf/63.4.967
  33. J. H. Lee, C. H. Bae & M. H. Lee. (2012). The Effect of Private Security Personnels' Group Confidence on the Intention to Change Jobs Using Multi-Group Analysis. Korean Association for Public Security Administration, 9(2), 45-71. DOI : 10.25023/kapsa.9.2.201208.45
  34. S. J. Woo, C. G. Hwang & Y. W. Song. (2020). A Study on Relationship among Authentic Leadership, of Small and Medium-sized Heavy Equipment Manufacturing Company's CEO, Trust and Job Satisfaction. Korean Journal of Convergence Scinece, 9(2), 223-240.
  35. Y. M. Cho. (2017). The Effects of Perceived Organizational Support, Cognitive.Affective Trust on Life Insurance Agents Turnover Intention. The journal of professional management, 20(4), 175-190.