Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Job Anxiety of Replacement by Artificial Intelligence on Organizational Members' Job Satisfaction in the 4th Industrial Revolution Era: The Moderating Effect of Job Uncertainty

4차 산업 혁명 시대의 인공 지능의 직업 대체 불안감이 구성원들의 직무만족에 미치는 영향: 직무 불확실성의 조절효과

  • Rhee, TaeSik (Dept. of Business Administration, Soongsil University) ;
  • Jin, Xiu (Dept. of Business Administration, Honam University)
  • 이태식 (숭실대학교 경영학부) ;
  • 김수 (호남대학교 경영학부)
  • Received : 2021.04.05
  • Accepted : 2021.07.20
  • Published : 2021.07.28
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Abstract

The core competencies such as technology have been rapidly developing with advent of the fourth industrial revolution. One of the representative technologies in the era of the 4th Industrial Revolution is artificial intelligence(AI). In particular, AI makes human life richer and more comfortable and has many positive aspects. The negative aspect is that AI is likely to replace the organizational members' job and has the ability to replace skills associated with it. These threats may increase the level of perception that organizational members may loss their job. Moreover, it may lead to a sense of anxiety. In addition, organizational members who perceive job uncertainty highly, the job substitution anxiety may be become highly. According to this, their job satisfaction can be lower. Overall, this research emphasized the negative aspects of AI in contrast to the positive aspects of the fourth industrial era. It is also emphasized that the organization should need to recognize such problems and seek solutions to reduce workers' anxiety. Finally, practical implications and research directions of future study were presented through the research results.

우리 사회는 4차 산업혁명 시대가 도래되면서 급변하고 있다. 4차 산업혁명시대에 있어서 대표적인 기술 중 하나가 인공지능이다. 특히 인공지능은 인간의 삶을 보다 풍요롭고 편하게 만들어 주어 대부분 긍정적인 측면들을 지니고 있다. 그러나 인공지능의 기술 발전과 같은 변화는 항상 긍정적인 변화를 이끌어 낸다고 볼 수 없다. 인공지능의 발전은 인간의 노동력을 대체 할 가능성이 높고 이와 관련된 가치들을 대체 할 수 있는 기능을 지니고 있다. 따라서 인공지능으로 인해 자신의 직업이 대체 된다고 높게 인지하는 근로자일수록 인공지능이 주는 위협이나 4차 산업혁명시대의 변화에 따라 초래되는 불안감을 인지하게 될 수 있다. 또한 4차 산업혁명시대에 따른 직무 불확실성을 더 높게 인지하는 구성원일수록 미래에 대한 불안감이 커지기 때문에 직무만족이 더 낮아 질 수 있다. 그래서 이 연구는 4차 산업시대의 변화에 따른 인공지능의 긍정적인 측면과 달리 부정적인 측면을 강조하였고 이를 기반으로 나타나는 부정적인 성과를 통해 그 역할을 규명하는데 초점을 두었다. 더 나아가 이러한 문제점들을 인식할 필요가 있으며 근로자들의 불안감을 낮추기 위해 해결해야 할 필요가 있다는 것을 강조하였다. 마지막으로 연구 결과를 통해 실무적인 시사점들을 제시하였다.

Keywords

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