Therapeutic Science for Rehabilitation (재활치료과학)

Korean Society of Neurological Occupational Therapy (대한신경계작업치료학회)
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Effects of Occupational Therapist's Experiences of Verbal Violence on Job Stress and Job Intention

작업치료사의 언어폭력 경험이 직무 스트레스와 이직 의도에 미치는 영향

  • Han, Dae-Sung (Dept. of Occupational Therapy, College of Health Science, Sangji University) ;
  • Jeong, Eun-Hwa (Dept. of Occupational Therapy, College of Health Science, Far East University)
  • 한대성 (상지대학교 보건의료과학대학 작업치료학과) ;
  • 정은화 (극동대학교 의료보건과학대학 작업치료학과)
  • Received : 2020.07.28
  • Accepted : 2020.12.09
  • Published : 2021.08.31
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Abstract

Objective : The purpose of this study was to understand the degree of verbal violence experienced by occupational therapist's and its effects on job stress and turnover intention. Methods : The data analyzed in this study were collected using a mobile device. We collected 316 responses to a questionnaire. Occupational therapists responded to the study. We analyzed their experiences of verbal violence from patients, and caregivers, job stress, and turnover intentions. Results : The results showed that occupational therapists experienced greater' verbal violence from patients than caregivers. The average job stress level was 2.79 (±1.15). The turnover intention was 3.41 (±1.19), which was higher than normal. The degree of verbal violence, job stress, and turnover intention were positively correlated for all variables. Conclusion : A correlation was found between the degree of verbal violence experienced by occupational therapists, job stress, and turnover intention. Further investigations with a wider sample population are required to verify the results.

목적 : 본 연구는 작업치료사 언어폭력 경험이 직무 스트레스와 이직 의도에 미치는 정도를 파악하고자 하였다. 연구방법 : 연구에 이용된 분석 자료는 모바일을 통하여 연구에 참여한 작업치료사의 설문지 316부였으며 환자로부터의 언어폭력 경험, 보호자로부터의 언어폭력 경험, 직무 스트레스, 이직 의도를 분석하였다. 결과 : 연구 분석 결과, 작업치료사의 언어폭력 정도는 보호자보다 환자로부터의 경험이 더 높다고 조사되었다. 작업치료사의 직무 스트레스 정도는 평균 2.79(±1.15)로 조사되었으며, 이직 의도는 3.41(±1.19)로 보통 이상으로 조사되었다. 언어폭력 정도와 직무 스트레스, 이직 의도 간 상관관계는 모든 변수에서 양의 상관관계가 나타났다. 결론 : 본 연구를 통하여 작업치료사가 경험한 언어폭력의 정도와 직무 스트레스, 이직 의도를 알 수 있었으며, 연구의 각 변인 간 상관관계를 알 수 있었다. 추후 좀 더 광범위한 모집단의 표집을 통한 후속 연구 등이 요구된다.

Keywords

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