The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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A Study on the Learners' Class Satisfaction in Synchronous Online Classes

온라인 실시간 수업에서의 학습자의 수업 만족도 연구

  • Han, Jinhee (Charis Liberal Art College, Changshin Univ)
  • 한진희 (창신대학교 카리스교양대학)
  • Received : 2021.06.23
  • Accepted : 2021.07.31
  • Published : 2021.08.31
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Abstract

This study aimed to understand and analyze the learners' class satisfaction and the effectiveness of synchronous online classes after COVID-19. A total of 188 learners participated in the survey conducted at the end of the Fall Semester 2020 at C University located Gyeongsangnam-do. Findings revealed that learners' satisfaction with the synchronous online classes was relatively low, and the learners had negative perception of that. Learning content have the biggest effect on the learners' class satisfaction. Next came class management and the online learning platform. Therefore, instructors need to organize learning content effectively and enhance learners' understanding considering the most influential variable, learning content so that learners are satisfied with the synchronous online classes. Also, instructors should make it possible for learners to get familiar with the online learning platform and use it without any problems through systematic and faithful class design for effective learning in unfamiliar online learning environment. In addition, instructors need to know learners' needs and difficulties and plan their synchronous online classes. This study has limitations in that it was conducted only at one college and the limited number of variables was measured.

이 연구는 코로나19 이후 진행된 실시간 온라인 수업에 대한 학습자의 만족도를 조사하고 분석하여 효과성을 알아보고자 한다. 이를 위해 경상남도 C대학교에서 2020학년도 2학기 말에 온라인 설문조사에 응답한 188명의 학습자를 대상으로 결과 분석을 진행한 결과, 학습자는 실시간 온라인 수업에 대해 만족하지 않았으며, 온라인 수업을 부정적으로 인식하고 있음을 알 수 있었다. 또한 전체 만족도에 가장 큰 영향을 미치는 변수는 수업내용이며, 그 다음으로 수업 운영, 플랫폼 순이었다. 따라서 교수자는 학습자가 만족하는 실시간 온라인 수업을 위해 만족도에 가장 큰 영향을 미치는 변수인 수업내용을 고려하여 효과적으로 수업내용을 구성함으로써 학습자의 이해를 높일 필요가 있다. 또한 학습자에게 익숙하지 않은 온라인 수업 환경에서 효과적인 학습이 이루어지도록, 교수자는 체계적이고 충실한 수업 설계를 통해 학습자가 수업에 사용되는 플랫폼에 익숙해져 원활한 사용이 가능하여지도록 해야 할 것이다. 이에 더해, 학습자의 요구와 어려움을 파악하여 학습에 차질이 생기지 않도록 수업을 계획하고 운영할 필요가 있다. 본 연구는 한 개 대학 학습자를 대상으로 이루어졌다는 점과 한정된 변수만을 측정하였다는 한계가 있다.

Keywords

References

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