한국항공운항학회지 (Journal of the Korean Society for Aviation and Aeronautics)

  • 제30권4호
  • /
  • Pages.45-56
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  • 2022
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  • 1225-9705(pISSN)
  • /
  • 2466-1791(eISSN)
한국항공운항학회 (The Korean Society for Aviation and Aeronautics)
권호 표지
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실시간 공항정보 제공에 대한 이용자 지속사용 의도에 관한 실증연구

An Empirical Study on the User's Continuous Use Intention to Provide Real-Time Airport Information

  • 하용진 (한국공항공사 스마트추진실 데이터융합부) ;
  • 박진우 (한국항공대학교 경영학부)
  • 투고 : 2022.08.10
  • 심사 : 2022.10.13
  • 발행 : 2022.12.31
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초록

Recently, the airport operator provides information such as real-time airport processing status, which allows users to determine the time to arrive at the airport at their own judgment. It is provided through their website and mobile Apps in order to resolve the customer's failure to board the aircraft and the inconvenience caused by waiting for the airport, etc. However, there was a lack of research cases on the intention of users to continue using such real-time airport information. Therefore, research on the field was studied by applying flow and trust theory based on human emotions. The research method verified reliability, validity, correlation between variables, and hypotheses using structural equations. As a result of the study, it was found that flow and trust had a significant effect on the intention to continue using. In other words, passengers were intended to continue to use the behavior they were searching for when they felt wise, enjoyable, and reliable etc.

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