한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
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청소년의 공공도서관 이용만족도 분석 및 서비스 발전 방안 연구 - 서울특별시교육청 도서관·평생학습관을 중심으로 -

A Study on Analyzing Adolescents' User Satisfaction Survey and Suggesting Service Development Plan: Focusing on Seoul Metropolitan Office of Education Library

  • 이혜원 (서울여자대학교 사회과학대학 문헌정보학과) ;
  • 장선화 (정말잘돼연구소)
  • 투고 : 2022.08.31
  • 심사 : 2022.09.15
  • 발행 : 2022.09.30
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초록

본 연구에서는 22개 서울특별시교육청 도서관·평생학습관(서울시교육청 도서관)에 대한 청소년의 만족도 실태를 파악하고 불만족 요인을 개선해 청소년을 위한 정보서비스의 질적 향상을 도모하고 궁극적으로는 서울시교육청 도서관의 청소년 이용 활성화 방안을 제시하였다. 또한 디지털 시대로의 전환기에 독서 매체의 변화가 불가피해지는 상황을 고려하여 전자도서관 이용실태를 살펴보았다. 이를 통해 본 연구에서는 청소년의 흥미를 유발할 수 있고 새로운 정보기술을 반영한 독서 프로그램 기획, 전자책 서비스 범위 및 시스템 개선, 학교도서관과의 연계, 공간 재구조화 등을 제안하였다.

The purpose of this study was to identify the status of adolescents' user satisfaction with the 22 libraries of Seoul Metropolitan Office of Education and to improve the quality of information services for adolescents by improving the factors of dissatisfaction, and ultimately, to activate the use of young adults in the libraries of the Seoul Metropolitan Office of Education. In addition, in the transition to the digital age, it was attempted to investigate the use of Seoul Metropolitan Office of Education Digital Library in the context of the inevitable change of reading media. Through this, this study suggested planning a reading program that could arouse adolescents' interest and reflect new information technologies, improving the scope and system of e-book services, linking with school libraries, and restructuring library' space.

키워드

과제정보

본 연구는 2021년 서울특별시교육청 연구 지원에 의해 수행되었음.

참고문헌

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