Journal of the Korean BIBLIA Society for library and Information Science (한국비블리아학회지)

Korean Biblia Society for Library and Information Science (한국비블리아학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Mediating Effect of Positive Psychological Capital on the Effectiveness Relationship of Librarians' Emotional Labor and Professional Quality of Life (ProQOL): Including Widely Representative Library Librarians

사서들의 감정노동과 전문직 삶의 질(ProQOL)에 미치는 영향관계에서 긍정심리자본의 매개효과에 관한 연구 - 광역대표도서관 사서들을 대상으로 -

  • 이선애 (성균관대학교 일반대학원 문헌정보학과 )
  • Received : 2023.05.26
  • Accepted : 2023.06.07
  • Published : 2023.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study aimed to examine the mediating effect of positive psychological capital in the relationship between emotional labor and Professional Quality of Life (ProQOL) of librarians belonging to the Widely Representative Library. From February 13, 2023 to February 24, 2023, 159 librarians working in 17 Widely Representative Libraries nationwide were surveyed for general characteristics, emotional labor, ProQOL, and positive psychological capital through questionnaires. For statistical analysis, frequency analysis, descriptive statistics analysis, confirmatory factor analysis, reliability analysis, correlation analysis, and measurement model analysis were conducted using SPSS Statistics 24.0 and Amos 25.0. In addition, the mediating effect of positive psychological capital in the relationship between emotional labor and ProQOL of librarians in the Widely Representative Library was analyzed using a bootstrapping analysis method. The results of this study are summarized as follows. First, it was found that there was a significant effect among librarians' emotional labor, ProQOL, and positive psychological capital in the Widely Representative Library. Second, the indirect effect of positive psychological capital in the relationship between Emotional Labor and ProQOL of Widely Representative Library librarians was found to be statistically significant. In other words, considering the direct effect of emotional labor on ProQOL, it can be inferred that there is a partial mediating effect. Therefore, it is suggested to develop a program that can improve the quality of professional life by reducing emotional labor and strengthening the positive psychological capital of librarians in further studies.

본 연구는 광역대표도서관 사서들의 감정노동과 전문직 삶의 질(ProQOL)에 미치는 영향관계에서 긍정심리자본의 매개효과를 알아보았다. 2023년 2월 13일부터 2023년 2월 24일까지 전국 17개 광역대표도서관에서 근무하고 있는 사서 159명을 대상으로 설문지를 통하여 일반적 특징, 감정노동, 전문직 삶의 질, 긍정심리자본을 조사하였다. 통계처리는 SPSS Statistics 24.0, Amos 25.0을 이용하여 빈도 분석, 기술통계 분석, 확인적 요인분석, 신뢰도 분석, 상관관계 분석, 측정모형 분석을 실시하였다. 또한 부트스트랩(Bootstrapping) 분석 방법을 사용하여 광역대표도서관 사서의 감정노동과 전문직 삶의 질 관계에서 긍정심리자본의 매개효과를 분석하였다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 광역대표도서관 사서들의 감정노동, 전문직 삶의 질, 긍정심리자본 간에는 모두 유의미한 영향이 있는 것으로 나타났다. 둘째, 광역대표도서관 사서들의 감정노동과 전문직 삶의 질 관계에서 긍정심리자본의 간접효과는 통계적으로 유의한 것으로 확인되었다. 즉, 감정노동이 전문직 삶의 질에 직접적인 영향을 미치는 것으로 보아 부분 매개효과가 있다고 볼 수 있다. 따라서 향후 연구에서는 사서들의 감정노동을 감소시키고 긍정심리자본을 강화하여 전문직으로서의 삶의 질을 높여줄 수 있는 프로그램 개발 연구를 제언한다.

Keywords

References

  1. Cho, ChanSik (2018). The influence of emotional labor on organizational commitment and job satisfaction of librarians working at public libraries. Journal of the Korean Biblia Society for Library and Information Science, 29(2), 109-126. http://doi.org/10.14699/kbiblia.2018.29.2.109
  2. Choi, JiHyung & Park, EunMin (2018). Mediating effect of ego resilience in relations between emotional dissonance and job stress of emotional laborer. The Journal of Welfare and Counselling Education, 7(1), 177-196. http://doi.org/10.20497/jwce.2018.7.1.177
  3. Chung, DaeYong, Park, KwonHong, & Seo, JangDuck (2011). Positive psychological capital and leadership performance. Korean Business Education Review, 26(2), 401-428.
  4. Enforcement Decree of the Library Act. Presidential Decree No. 33023.
  5. Go, YoungHye & Lee, MiHyun (2021). Effect of resilience and positive psychological capital on the professional quality of life in hospital nurses. Journal of the Korea Convergence Society, 12(12), 551-562. https://doi.org/10.15207/JKCS.2021.12.12.551
  6. Jang, ManSeob (2009). A Study on Emotional Labor of Tour Conductor. Doctoral dissertation, Kyonggi University Graduate School of Tourism Management.
  7. Jeon, MiSeon (2015). Oncology Nurses' Resilience, Professional Quality of Life and Caring. Master's thesis, Yonsei University Graduate School of Oncology Nursing.
  8. Joo, Hyesun, Cho, YoonHwa, & Ahn, HyunNie (2016). Validation of the Korean Version of Professional Quality of Life Scale 5(K-ProQOL 5) for Mental Health Professional. Cognitive Behavior Therapy in Korea, 16(3), 269-298.
  9. Kang, SangKu (2017). Effect of Work Stress Caused by Emotional Labor of Children's Hospital Employees on Burnout. Doctoral dissertation, Dagu Hany University Graduate School of Medical Care for the Aged Welfare.
  10. Kim, DongHan, Lee, SangMin, & Lee, Wonseok (2015). A study on the effects of psychological capital onorganizational culture: focused on PCO(Professional Convention Organizers) company. Tourism & Leisure Research, 27(5), 221-237.
  11. Kim, GyeSoo (2013). Easy SEM with smartPLS. CRbooks.
  12. Kim, HongRyul (2009). The recognition of librarians about roles of regional central library. Journal of Korean Library and Information Science Society, 40(1), 115-132. http://doi.org/10.16981/kliss.40.1.200903.115
  13. Kim, HyeonJu & Choi, HeeJung (2012). Emergency nurses' professional quality of life: compassion satisfaction, burnout, and secondary traumatic stress. The Journal of Korean Nursing Administration Academic Society, 18(3), 320-328.
  14. Kim, JiBong (2004). The role and function of metropolitan representative libraries: the age of decentralization and library policy. KLA Journal, 45(7), 47-53.
  15. Kim, JooHwan, Kim, MinKyu, & Hong, SeHee (2009). Writing a Thesis with a Structural Equation Model. Seoul: Communication Books.
  16. Kim, JooYeon (2013). Effects of Tour Conductors Emotional Labor on Emotional Dissonance and Burnout: Comparison of Emotional Labor Focused on Employee and Emotional Labor Focused on Job. Doctoral dissertation, Keimyung University Graduate School of Tourism Management.
  17. Kim, JooYup & Kim, MyungSoo (2011). The effects of positive psychological capital on employee job satisfaction and affective commitment. Korean Business Education Review, 26(3), 117-148.
  18. Kim, MinJoo (1998). Effects of the hotel employee's emotional labor upon the job - related attitudes. Journal of Tourism Sciences, 21(2), 129-141.
  19. Kim, SangBum & Lim, EunJeong (2016). The relationship of emotional labor, job stress, fatigue management, and job satisfaction: focusing on K airline cabin crew. International Journal of Tourism and Hospitality Reseach, 30(12), 137-151. http://doi.org/10.21298/IJTHR.2016.12.30.12.137
  20. Kim, SangGu (2009). An exploratory study on the emotional labor in pubic sector: focused on street-level bureaucrats in the civil service system. Local Government Research, 13(1), 51-70.
  21. Kim, SooOk & Wang, MeeSuk (2015). A study on emotional labor, positive resources and job burnout in clinical nurses. Journal of Korea Academia-Industrial cooperation Society, 16(2), 1273-1283. http://doi.org/10.5762/KAIS.2015.16.2.1273
  22. Kim, SuJin & Kang, SoonAe (2018). The effects of emotional labor level on the level of job satisfaction and library information service provision in public library librarians. Journal of the Korean Biblia Society for Library and Information Science, 29(1), 153-184. http://doi.org/10.14699/kbiblia.2018.29.1.153
  23. Ko, JeongOk, Park, SookKyoung, & Lee, MyungHa (2013). Factors affecting burnout among clinical nurses according to positive psychological capital. Journal of Korean Academy of Nursing Administration, 19(2), 304-314. http://doi.org/10.11111/jkana.2013.19.2.304
  24. Kwak, ChulWan (2007). An analysis of the state library services in the united states. Journal of the Korean Society for Library and Information Science, 41(2), 203-218. https://doi.org/10.4275/KSLIS.2007.41.2.203
  25. Lee, Dongseop & Choi, Yongduk (2010). A study on antecedents and consequences of positive psychological capital in organizations. Korean Management Review, 39(1), 1-28.
  26. Lee, SangHoon & Kim, YoungHyun (2014). A study on the moderating effect of positive psychological capital in the relationship between emotional labor and role stress of hotel employees. Tourism Research, 39(4), 285-312.
  27. Lee, SangHoon (2015). The Effect of Hotel Workers' Emotional Work on Their Role Stress and Burnout: Focusing on the Moderating Effect of Social Support and Positive Psychological Capital. Doctoral dissertation, Kyonggi University Graduate School of Hotel Management.
  28. Library Act. Act No. 18547.
  29. Min, SookHee (2014). The librarian's emotional labor at the university libraries: focusing on the relationship among supervisor's emotional intelligence, social support and library service level. Journal of the Korean Society for Library and Information Science, 48(4), 345-376. http://doi.org/10.4275/KSLIS.2014.48.4.345
  30. Noh, Younghee & Park, YangHa (2017). A study of the recognition regarding the influence of public library service to quality of life. Journal of the Korean Biblia Society for Library and Information Science, 28(1), 45-77. http://doi.org/10.14699/kbiblia.2017.28.1.045
  31. Noh, Younghee (2019). A study on the measurement of the influence of libraries on the quality of life. Journal of Korean Library and Information Science Society, 50(4), 101-135. http://doi.org/10.16981/kliss.50.4.201912.101
  32. Oh, EunJoung (2022). Influence of violent experience, emotional labor, and positive psychological capital on the burnout of psychiatric and emergency department nurse. Journal of Digital Convergence, 20(1), 445-458. http://doi.org/10.14400/JDC.2022.20.1.445
  33. Park, JinHee & Kim, HyoSuk (2022). A study on the effect of emotional labor experienced by local public library staffs on job satisfaction and organizational commitment: the case of three regional public libraries in Gyeonggi-do. Journal of Korean Library and Information Science Society, 53(3), 405-429. http://dx.doi.org/10.16981/kliss.53.3.202209.405
  34. Park, JiSeon (2019). A Study on the Effects of User-Related Occupational Stress and Emotional Labor on Job Exhaustion in Public Librarian: Focusing on Librarians in Public Libraries in Seoul and Incheon. Master's thesis, MyongJi University Graduate School of Library and Information Science.
  35. Park, KwonHong (2010) Positive Psychological Capital and Leadership Performance. Doctoral dissertation, SoongSil University Graduate School of Enterpreneurship & small Business.
  36. Park, MinYoung, Chang, YoungChul, & Lee, KeunHwan (2015). A study on the effects of positive psychological capital of employee engagement and career satisfaction: focused on the employee organization of university hospital in seoul area by multi-group analysis. Korea Journal of Business Administration, 28(12), 3095-3130. http://dx.doi.org/10.18032/kaaba.2015.28.12.3095
  37. Park, YoungBae, Ahn, DaeHee, & Lee, SangWoo (2009). Influence of emotion labor on job stress and burnout for the hotel employee. The Journal of the Korea Contents Association, 9(12), 853-864. https://doi.org/10.5392/JKCA.2009.9.12.853
  38. Park, YoungSik (2011). A Study on the Correlation between Emotional Labor, Job Stress, Job Burnout, Organizational Commitment, and Turnover Intention of Airline Flight Attendant. Doctoral dissertation, Dong-A University Graduate School of Tourism Management.
  39. Seo, SoYeong (2019). The Effect of Personal Environment and Occupational Environment of Mental Health Social Workers on the Professional Quality of Life. Master's thesis, Pusan National University Graduate School of Social Welfare.
  40. Shin, HaeJin & Kim, KyeHa (2015). Emotional labor and professional quality of life in Korean psychiatric nurses. Health and Social Welfare Review, 35(4), 190-216. http://doi.org/10.15709/hswr.2015.35.4.190
  41. Shin, HyeonJeong (2014). A study on the effect relationship of the emotional laborand personal characteristic of civil servants on the job commitment in civil affairs administration. Health and Social Welfare Review, 4(1), 27-68.
  42. Son, SooYeon (2018). A Study on Effects of Public Librarian's Emotional Labor on Job Stress and Job Satisfaction. Master's thesis, Sungkyunkwan University Graduate School of Library and Information Science.
  43. Song, SeungHeon (2011). The Relationship among Emotion Labor, Job Stress, and Job Satisfaction in accordance with Prosocial Behavior of Hotel Chefs. Doctoral dissertation, SunChon National University Graduate School of Cooking Science.
  44. Woo, JongPil (2022). (Professor Woo Jong-pil) Concept and Understanding of Structural Equation Model. HanNaRae Academy.
  45. Yeo, SuJin (2020). Mediating effect of positive psychological capital on the relationship between emotional labor and job satisfaction in clinical nurses. Journal of Korea Academia-Industrial Cooperation Society, 21(4), 400-409. http://doi.org/10.5762/KAIS.2020.21.4.400
  46. Yoon, KyeongA & Shim, WooChan (2015). A systemic review on the prevalence and determinants of professional quality of life. Journal of Social Science, 54(1), 195-230. http://doi.org/10.22418/JSS.2015.06.54.1.195
  47. Costello, A. B. & Osborne, J. W. (2005). Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis. Practical Assessment, Research & Evaluation, 10, 1-9. https://doi.org/10.7275/jyj1-4868
  48. Grandey, A. A. (2000). Emotion regulation in the workplace: a new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. https://doi.org/10.1037/1076-8998.5.1.95
  49. Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85(3), 551-575. https://doi.org/10.1086/227049
  50. Hochschild, A. R. (1983). (The)Managed Heart. Berkeley: University of California Press.
  51. James, N. (1989). Emotional labour: skill and work in the social regulation of feelings. The Sociological Review, 37(1), 15-42. https://doi.org/10.1111/j.1467-954X.1989.tb00019.x
  52. Julien, H. & Genuis, S. K. (2009). Emotional labour in librarians' instructional work. Journal of Documentation, 65(6), 926-937. https://doi.org/10.1108/00220410910998924
  53. Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541-572. https://doi.org/10.1111/j.1744-6570.2007.00083.x
  54. Luthans, F., Luthans, K. W., & Luthans, B. C. (2004). Positive psychological capital: beyond human and social capital. Business Horizons, 47(1), 45-50. https://doi.org/10.1016/j.bushor.2003.11.007
  55. Luthans, F., Youssef, C. M., & Avolio, B. J. (2006). Psychological Capital: Developing the Human Competitive Edge. New York: Oxford University Press.
  56. Matteson, M. L. & Miller, S. S. (2013). A study of emotional labor in librarianship. Library & Information Science Research, 35(1), 54-62. https://doi.org/10.1016/j.lisr.2012.07.005
  57. Morris, J. A. & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. The Academy of Management Review, 21(4), 986-1010. https://doi.org/10.2307/259161
  58. Peterson, S. J. & Luthans, F. (2003). The positive impact and development of hopeful leaders. Leadership & Organization Development Journal, 24(1-2), 26-31. https://doi.org/10.1108/01437730310457302
  59. Shuler, S. & Morgan, N. (2013). Emotional labor in the academic library: when being friendly feels like work. The Reference Librarian, 54(2), 118-133. https://doi.org/10.1080/02763877.2013.756684
  60. Stamm, B. H. (2002). Measuring compassion satisfaction as well as fatigue: developmental history of the compassion satisfaction and fatigue test. Treating Compassion Psychosocial Stress Series, 24, 107-119.
  61. Stamm, B. H. (2010). The concise manual for the professional quality of life scale. ProQOL Manual. URL: https://proqol.org/proqol-manual