Journal of Korean Library and Information Science Society (한국도서관·정보학회지)

Korean Library and Information Science Society (한국도서관·정보학회)
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A Study on Information Behavior of Users of Science and Technology Trend Information Services and Factors Influencing Satisfaction: Focusing on the Case of ScienceON's Weekly S&T News

과학기술 동향정보서비스 이용자 정보행태 및 만족도 영향요인 연구 - ScienceON 금주의 과학기술뉴스 사례를 중심으로 -

  • 박정훈 (한국과학기술정보연구원)
  • Received : 2025.02.19
  • Accepted : 2025.03.11
  • Published : 2025.03.30
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Abstract

This study conducted a survey on trend information services targeting a group of users of ScienceON's "Weekly S&T News" to find out the factors influencing information behavior and satisfaction of science and technology trend information service users. The science and technology trend information service is a meaningful service because it supports not only researchers participating in R&D tasks but also the public interested in general science and technology to acquire and utilize the latest science and technology information. Data were collected from a total of 201 survey results, and through this, factors affecting service satisfaction were investigated by analyzing the importance according to the quality dimension along with the user information behavior survey. As a result of the survey, users actively use science and technology trend information services in learning, research, task performance, and fishing, and value the accuracy, up-to-date, usability, and support of the content provided. In addition, significant differences were shown in usage patterns and satisfaction according to demographic characteristics. By combining these implications, this study proposed a service improvement plan that reflects priorities affecting UI and user education, reliability of provided information, and satisfaction to improve science and technology trend information services in the future. In the end, this will contribute to increasing the accessibility and utilization of science and technology trend information services such as "Weekly S&T News".

본 연구는 과학기술 동향정보서비스 이용자의 정보행태 및 만족도 영향요인에 대해 알아보고자 ScienceON의 '금주의 과학기술뉴스' 이용자 집단을 대상으로 동향정보서비스에 대한 조사를 실시하였다. 과학기술 동향정보서비스는 R&D 과제 등에 참여하는 연구자들뿐만 아니라 일반 과학기술에 관심 있는 대중들도 최신의 과학기술정보를 습득 및 활용할 수 있도록 지원하는 서비스이기 때문에 의미 있는 서비스라고 할 수 있다. 총 201개의 설문결과로부터 데이터를 수집했고, 이를 통해 이용자 정보행태 조사와 함께 품질차원에 따른 중요도를 분석하여 서비스 만족도에 영향을 미치는 요인을 조사하였다. 조사결과, 이용자들은 과학기술 동향정보서비스를 학습, 연구, 과제수행, 업무 과정에서 적극적으로 활용하고 있으며, 제공되는 콘텐츠의 정확성과 최신성, 그리고 사용성, 이용지원성 등을 중요시하는 것으로 나타났다. 또한, 인구통계학적 특성에 따라 이용패턴과 만족도에서 유의미한 차이를 보여주기도 하였다. 본 연구에서는 이러한 시사점을 종합하여 향후 과학기술 동향정보서비스 개선을 위하여 UI 및 이용자 교육, 제공 정보의 신뢰성 확보, 만족도에 영향을 미치는 우선순위를 반영한 서비스 개선방안을 제안했다. 결국 이를 통해 금주의 과학기술뉴스와 같은 과학기술 동향정보서비스의 접근성과 활용성을 높여가는데 기여할 수 있을 것이다.

Keywords

Acknowledgement

이 논문은 2024년 한국과학기술정보연구원(KISTI)의 기본사업으로 수행된 연구임 (과제번호: (KISTI)K24L1M3C4).

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