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Purpose: Public libraries play an important role in supporting democratic participation by facilitating citizens' access to government and community information. This study examines the role of the Delhi Public Library (DPL) system in providing citizenship information to its users in India. Design/methodology/approach: A descriptive cross-sectional survey was used to collect data from the users across the selected branch and sub-branch libraries of the DPL network between May 2022 and January 2023. A total of 343 responses were analyzed using descriptive statistics. Findings: The findings show that access to information is widely perceived as essential for effective citizenship. Users reported strong information needs related to educational opportunities, employment, citizens' rights, and access to government services. While users frequently relied on public libraries to seek citizenship information, overall satisfaction was moderate, suggesting scope for improvement in services, staff competence, and digital infrastructure. Originality: The study explores the evolving role of public libraries in India as local hubs of citizenship information and potential facilitators of e-governance. By situating the findings within the context of a developing democracy, the paper provides empirical evidence on the role of public libraries in promoting informed citizens and inclusive access to government information.
The study is the outcome of PhD work done under the supervision of Prof. Jaideep Sharma, Indira Gandhi National Open University (IGNOU), New Delhi, India. I thank the users of the Delhi Public Library Network and Mr. Sumit Gupta (MTS, Library) during 2022-23 for providing valuable information.