• Title, Summary, Keyword: 공감만족

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Analysis of Research on Compassion Satisfaction among Nurses (간호사의 공감만족에 대한 국내 연구 분석)

  • Lee, Soon-Neum;Kim, Jung-A
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.599-609
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    • 2016
  • This study aimed to review and summarize the trends in research pertaining to the compassion satisfaction of nurses in Korea and to make suggestions for future research. For this study, RISS, KISS, NDSL, and National assembly library databases were searched using the key words 'nurse' and 'compassion satisfaction' or 'professional quality of life' and 'nurse'. Eighteen papers on compassion satisfaction of nurses were reviewed. This was a non-experimental study (100%), and included hospital nurses (100%). The general characteristics of interest pertaining to compassion satisfaction were age, position, career, educational status, and etc. The variables with respect to compassion satisfaction were burn out, compassion fatigue, job satisfaction, resilience, and etc. The findings of this study provide preliminary data on research trends in the compassion satisfaction of nurses. Nursing managers need to maximize strategies to enhance compassion satisfaction of nurses. A qualitative study and a development of a program focused on compassion satisfaction are recommended for future research.

A Study on the relationship between Psychological stress, Compassion fatigue, Compassion satisfaction, and burnout of cyber counselors (사이버상담자의 심리스트레스, 공감피로 및 공감만족, 소진의 관계에 대한 연구)

  • Sung, Mi-Kyoung;Park, Sung-Hee
    • Journal of the Korea Convergence Society
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    • v.12 no.1
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    • pp.231-242
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    • 2021
  • The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.

Influences of Compassion Satisfaction, Compassion Fatigue, and Burnout on Positive Psychological Capital of Clinical Nurses (임상간호사의 공감만족, 공감피로, 소진이 긍정심리자본에 미치는 영향)

  • Jeong, Eun;Jung, Mi-Ra
    • The Journal of the Korea Contents Association
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    • v.18 no.3
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    • pp.246-255
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    • 2018
  • The purpose of this study was to investigate factors affecting positive psychological capital in clinical nurses. The data were collected from 193 nurses working in the three general hospital located Y city using self-reported questionnaires and November 20 2017 to November 30 2017. The data were analyzed by descriptive statistics, T-test, one-way ANOVA, Pearson's correlation coefficient, and stepwise multiple regression with SPSS 20.0 program. Positive psychological capital had a significant positive effect on compassion satisfaction, while Positive psychological capital had a negative effect on burnout. The result of the multiple regression indicates the compassion satisfaction, burnout and job position predict 55.5% (F=30.88, p<.001) of positive psychological capital. Therefore, strategies to decrease burnout and to enhance compassion satisfaction for clinical nurses.

The Convergence Effect of Ego-Resilience and Compassion Satisfaction on Professor Trust of Nursing Students (간호대학생의 공감만족, 자아탄력성이 교수신뢰에 미치는 융합적 영향)

  • Park, Ju-Young;Park, Ji-Hyun
    • Journal of the Korea Convergence Society
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    • v.11 no.10
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    • pp.393-400
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    • 2020
  • The objective of this study was to investigate the impact of ego-resilience and compassion satisfaction on professor trust in nursing students. This was a descriptive survey that one hundred and sixty-one first- to fourth-year students of a university in D city who signed an informed consent form to participate in this study were enrolled. The collected data were analyzed using regression analysis. The regression was performed using peer relations, ego-resilience, and compassion satisfaction as the predicting variables. The results showed that peer relations (β=0.142, p=.020), ego-resilience (β=0.322, p<.001), and compassion satisfaction (β=.370, p<.001) predicted professor trust, and they explained 31.1% of the variance. Therefore, it is suggested to develop interventions to improve professor trust through school-year-specific counseling that enhances nursing students' ego-resilience and compassion satisfaction.

The Difference on Perception of Restaurant Servers' Communication Competence between Customers and Workers: A Study on Communication Skill, Empathy Skill, and Satisfaction of Communication (외식업 종사자의 소통에 관한 고객과 종사자의 인식 차이: 소통능력과 공감능력의 인식과 소통만족에 관하여)

  • Lee, Sang-Hoon;Ryu, Choonryul
    • The Journal of the Korea Contents Association
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    • v.20 no.11
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    • pp.88-100
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    • 2020
  • This study explored the impact of perceiving communication and empathy skills of workers in the food service industry on communication satisfaction. This study surveyed 715 customers and workers. First, the result showed that the higher the people thought communication skills of worker were, the higher they felt satisfaction on communication in restaurants for both customers and workers. Workers perceived their communication kills better than customers did. Second, the higher the people thought empathy skills of worker were, the higher they were satisfied on communication in restaurants for both customers and workers. Workers perceived their empathy kills better than customers did. Lastly, multiple regression analysis results showed that communication and empathy skills independently had the impact on communication satisfaction for customers. But only communication skills had the impact on satisfaction amongst workers. Maybe the impact of empathy skill was included with that of communication skills. This indicated that there existed the perceptual difference between customers and laborers about communication satisfaction.

Converged Influencing Factors on Compassion Competence in Clinical Nurses (임상간호사의 공감역량에 미치는 융합적 영향요인)

  • Lee, Hyea-Kyung
    • Journal of the Korea Convergence Society
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    • v.6 no.5
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    • pp.15-22
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    • 2015
  • The purpose of this research is to analyze converged factors affecting compassion competence in clinical nurses. This is a descriptive correlation research to examine converged factors affecting compassion competence of clinical nurses. Research objects are 233 nurses working in three general hospitals located in Chungnam province, and who understand the purposes of this research and agree to participate in this research. To analyze the data, descriptive statistics, t-test, ANOVA, Pearson's Correlation Coefficient, and stepwise multiple regression analysis were used. The variable which has the greatest effect on compassion competence was compassion satisfaction, followed by clinical experience, compassion fatigue, with those 3 variables explaining 34.4% of compassion competence. Therefore it is necessary to develop specific education programs to improve compassion competence of nurses. Since the explaining power of three variables to compassion competence is 34.4%, it is necessary to add more meaningful variables to explain compassion competence of clinical nurses.

An Impact of Empathy on the Job Satisfaction and Turnover Intention - Focused on the Mediating Effect of Job Stress - (조직구성원의 공감이 직무만족과 이직의도에 미치는 영향 - 직무스트레스의 매개효과 -)

  • Choi, Su-Heyong
    • Management & Information Systems Review
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    • v.35 no.4
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    • pp.229-250
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    • 2016
  • This research was conducted to examine the effects of cognitive and emotional empathy amongst employees, and its contribution to the enhancement of the effectiveness of an organization. Further, 'job stress' was used as the moderating value. For this purpose, examination procedures were based on theoretical ground drawn from previous research papers, and an appropriate hypothesis established. Statistical methods were also employed to obtain empirical evidence. This study consisted of four variables. The independent variable is categorised into the factors of cognitive and emotional empathy. Job stress as the moderating value as well as job satisfaction and turnover intention as members of the dependent variable. A survey was carried out targeting employees of numerous firms working in teams, and a total of 324 samples were collected and processed by the software package SPSS 21 for windows as a means to verify the set study model and hypothesis. The results of the study are as follows: The two factor of cognitive and emotional empathy did not present with any significant effects. However, cognitive empathy in relation to job stress was found to inflict negative effects. The study also found the two factors to play a significant role in asserting positive effects on an individual's level of satisfaction on his/her job. While the study further explained that cognitive understanding had the tendency to impose negative effects on the turnover intention, emotional empathy did not demonstrate significant effects. Job related stress negatively effects the level of satisfaction of an individual's given task or a job and positive relation with turnover intention. It was confirmed that job stress had a degree of intermediary role upon other factors such as empathy, job satisfaction and turnover intention. The results of the study purported that empathy can raise the level of an individual's job satisfaction and kerb turnover intention. In order to accomplish depreciated levels of job related stress, it is vital that firms consistently input fervent endeavours to be subserved. It must be able to create an environment wherein employees may enjoy the improved structure of the company to empathies with each other. These transitions would allow firms to achieve maximum efficiency and improvements on the effectiveness of an organization.

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Study on the Work Stress, Burnout and Compassion Satisfaction of the Estheticians (피부미용사의 직무스트레스와 소진 및 공감만족에 관한 연구)

  • Kim, Na-Young;An, Mi-Ryung
    • Journal of Convergence for Information Technology
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    • v.9 no.11
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    • pp.247-253
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    • 2019
  • The purpose of this study was to identify the effects of work stress, burnout and compassion satisfaction of the estheticians. The sample consisted of 268 estheticians from esthetic-shop located in Seoul and Gyung-gi province. The questionnaire was organized into 4 items of general traits, 24 items of KOSS, and 10 items of burnout and compassion satisfaction from proQOL. Results show that estheticians experienced a greater than moderate degree of job stress, compassion satisfaction burnout, whereas differences existed according to general characteristics. but group was included in the top 75% of the factor on when compared to the Korean occupational stress scale. It is foreseeable that the burnout caused by the work of a estheticians is not small at all. This study is expected to be used as basic data in finding ways to reduce job stress and burnout of estheticians.

The Effects of both Shift Work and Non-shift Work Nurses' Empathy on Life and Job Satisfaction (교대근무 간호사와 비교대근무 간호사의 공감수준이 삶의 만족도와 직무만족도에 미치는 영향)

  • Chun, Kyung-Ju;Choi, Ju-Hee;Kim, Yoo-Ri;Lee, Sang-Ok;Chang, Chulhun L.;Kim, Sung-Soo
    • The Journal of the Korea Contents Association
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    • v.17 no.3
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    • pp.261-273
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    • 2017
  • The purpose of study is to measure nurses' empathy levels and to examine the effects of their empathy levels on their life and job satisfaction. The questionnaire was administrated to 150 nurses working in hospitals in Busan. The questionnaire consists of three factors : empathy level, life satisfaction, and job satisfaction. Nurses are classed into two : shift work nurse and non-shift work nurse by their work type. 144 out of 150 questionnaires were used for the analysis with IBM SPSS Statistics 21. The shift work nurses with higher empathy levels showed higher job satisfaction. The non-shift work nurses with higher empathy level revealed higher life satisfaction. Interestingly, while empathy level had positive effects on shift work nurses' job satisfaction(${\beta}=.282$, p=.006), it also had impact on non-shift work nurses' life satisfaction positively(${\beta}=.252$, p=.048). As results show, nurses' life and job satisfaction were positively related to their empathy levels. Given the fact that lack of nurses' empathy often lead to conflicts with patients, in order to improve nurses' job performance, we need a new perspective of understanding the important role of empathy in nurses' job satisfaction and life satisfaction.

Coping Strategies, Compassion Fatigue and Compassion Satisfaction among Nurses in Emergency Room (응급실 간호사의 대처방식과 공감피로, 공감만족)

  • Jang, Yang Min;Kim, Souk Young
    • Journal of Korean Clinical Nursing Research
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    • v.20 no.3
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    • pp.348-358
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    • 2014
  • Purpose: This was a descriptive correlation study to identify emergency room (ER) nurses' coping types and factors affecting compassion satisfaction (CS) and compassion fatigue. Methods: During March and April 2013, 170 questionnaires were distributed to ER nurses working in general hospitals in D and C regions. Data were analyzed using descriptive statistics, t-test, ANOVA, correlation analysis, and stepwise regression analysis. Results: Compassion fatigue was most strongly affected by emotional expression for burnout and by practical support pursuit for secondary traumatic stress. Positive coping, emotional expression, position, positive reinterpretation, and self-blame explained 42% of CS. Conclusion: Results indicate that nurses with moderate levels of career had high compassion fatigue and low compassion satisfaction. Thus these nurses need to be given an opportunity to achieve self-development and improve their ability as nurses; interventions that can reinforce positive coping strategies should be provided as personal coping strategies affect compassion fatigue and compassion satisfaction.