• Title/Summary/Keyword: 직무스트레스

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The Effects of Customer Rude Behaviors on Organizational Deviance, Life Violations, and Creativity using Emotional Dissonance and Job Stress as Mediators (고객무례행동이 감정부조화와 직무스트레스를 매개로 조직일탈, 생활침해, 창의성에 미치는 영향에 관한 연구)

  • Han, Na-Young;Kang, Mi-Young;Park, Sang-Bong
    • Management & Information Systems Review
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    • v.39 no.2
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    • pp.127-143
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    • 2020
  • As customers' irrational, rude behaviors are often covered by media recently, the issue is becoming a more serious social issue. Workers' stress in the service industry is very severe because they have to face and interact with customers with rude behaviors in-person due to the nature of the job. As a result of customers' rude behaviors, workers even desire to leave their organization because they feel doubts about their job and have negative emotions such as unpleasantness, depression, and fear. Considering that customers' rude behaviors directly impact service industry workers' ability to offer proper service, it is necessary to have appropriate measures against their rude behaviors. This research examined the impact of customers' rude behaviors on service industry workers' emotional dissonance, its impact on job stress, and the impact of job stress on organizational deviance, life violations and creativity. The study also analyzed the moderating effects of stress management education in emotional dissonance and job stress relationship to device ways to manage job stress more positively. To collect data, the study conducted a survey on medical service workers in the customer service sector of large general hospitals and small or medium-sized hospitals in Busan, and the results were as follows. First, rude behaviors had a significant positive(+) effect on emotional dissonance, which had a significant positive(+) effect on job stress. Third, job stress had a significant positive(+) effect on both organizational deviance an life violations. Fourth, job stress had a negative(-) significant effect on creativity. Fifth, there was no moderating effect of stress management education in the relationship between emotional dissonance and job stress.

Relationship Between Job Stress and Burnout of Fire Service Officers (일부 소방공무원의 직무스트레스와 소진(Burnout)과의 관련성)

  • Bae, Jin-Sung;Yoon, Seok-Han
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.5
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    • pp.433-442
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    • 2020
  • This study established the relationship between job stress and burn-out syndrome of firefighters. The research targets were 582 firefighters who worked at five fire stations in the D metropolitan city. The survey was conducted using a self-administered questionnaire during the period from July 1st 2019 to September 30, 2019. On the correlation analysis, burn-out showed a significant positive correlation with job stress. On the results of the logistic regression anaylsis, the risk ratio of high levels of burn-out was significantly higher in the very high stress groups than that in the groups with low job stress. According to the multiple regression analysis, the factors having an influence on burn-out were gender, age, the specific level of job career, shift work, the physical burden of work, the sense of satisfaction with the work, consideration for quitting the job and job stress. These findings suggest that the job stress of firefighters is closely related to burn-out. This demands the development and implementation of programs that can properly control and curb the factors of job-stress.

The Effects of Social Enterprise CEO's Job Stress on Business Preformance (사회적 기업 CEO의 직무스트레스가 경영성과에 미치는 영향)

  • Jo, Jong-Hyeon;Jeon, In-Oh
    • The Journal of the Korea Contents Association
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    • v.16 no.5
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    • pp.229-241
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    • 2016
  • This research has its purpose to seek, among the CEOs of social enterprises, the influence of job stress on business performance, social support inbetween them, and adjusting role of government-supported policies. CEO of social enterprise, which is established to realize its social purposes, receives the job stress due to business ethics, profitability, identity crisis, management challenges and etc. We would like to set the foundation for the enterprises to constantly conduct social purposes within the local society by raising the business performances of social enterprises through seeking the measures to resolve such job stresses of the CEOs by expressing them. This research applied the ISR Job Stress Model theroy as its main ground of theoretical background. We would like to analyze the inter-significance by setting the job stress causes and job stress influences as independent variables, business achievements as a dependent variable, and social support, government-supported policies as moderating variables. For the methods of the research, we collected, using structuralized questionnaire, from 223 social enterprise CEOs located within Korea. Data analysis used IBM SPSS Statristics 20.0 programme, and through general characteristic of sample, confidence testing, factorial analysis, correlation analysis and research hypothesis testing, drew the following results. First, job stress factor and influence were analyzed to have negative impacts on business performance. Second, social support was found to lower job stress factor and influence, and raise business performance. Third, government-supported policy was analyzed to lower job stress factor and influence, and raise business performance.

Covariance Structure Analysis on the Impact of Job Stress, Fatigue Symptoms and Job Satisfaction on Turnover Intention among Dental Hygienists (치과위생사의 직무스트레스, 피로 및 직무만족도가 이직의도에 미치는 영향에 대한 공분산구조분석)

  • Han, Se-Young;Cho, Young-Chae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.7
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    • pp.629-640
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    • 2016
  • This study was conducted to investigate the influence of job stress, fatigue symptoms and job satisfaction on turnover intention among dental hygienists. Overall, 516 dental hygienists who work in dental clinics were surveyed using a standardized self-administered questionnaire from April 1 to June 30, 2015. Mean turnover intention was compared to each independent variable tested by t-tests and ANOVA, correlation among turnover intention, job stress, fatigue symptoms and job satisfaction was calculated by Pearson's correlation coefficient, and covariance structure analysis was used to evaluate whether turnover intention was associated with job stress, fatigue symptoms and job satisfaction. Turnover intention was significantly higher among subjects with higher job stress and fatigue, as well as those with lower job satisfaction. Additionally, turnover intention was significantly positively correlated with job stress and fatigue symptoms, while turnover intention was negatively correlated with job satisfaction. Covariance structure analysis revealed job stress had a greater impact on turnover intention than fatigue and job satisfaction, high job stress and fatigue, the lower the job satisfaction showed that the effect of increasing the turnover intention. Overall, these results indicate that turnover intention of dental hygienists are more heavily influenced by job satisfaction and job stress than fatigue. Therefore, efforts are needed to reduce job stress and fatigue, as well as to improve job satisfaction to reduce the degree of turnover intention among dental hygienists.

The Influence of Ego-resilience and Psychological Well-being on Job Stress of Childcare Teachers (보육교사의 자아탄력성과 심리적 안녕감이 직무스트레스에 미치는 영향)

  • Kim, Lee Jin;Hong, Yeon Ae
    • Korean Journal of Childcare and Education
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    • v.9 no.4
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    • pp.55-74
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    • 2013
  • This study examined the influence of ego-resilience and psychological well-being on job stress in childcare teachers. The participants were 192 childcare teachers in Seoul and Daejeon Metropolitan City. The research instruments were Ego-Resilience by Park(1996), Psychological well-being by Kim(2008), and Job Stress by Hong(2009). Collected data were analysed by descriptive statistics(frequency analysis, mean, & standard deviation) and multiple regression, and Cronbach's ${\alpha}$ for reliability by SPSS PC program. The results were as follows: First, Childcare teachers' perceived ego-resilience was higher than average. Childcare teachers' perceived psychological well-being was higher than average. Childcare teachers' perceived job stress was lower than average. Second, Childcare teachers' perceived ego-resilience and psychological well-being was having significant influences on childcare teachers' perceived job stress. Optimistic thinking and anger control among sub-factors of childcare teachers' perceived ego-resilience and environmental mastery among sub-factors of childcare teachers' perceived psychological well-being explained 46% of variance in childcare teachers' perceived job stress. These results provide informations for reducing job stress in childcare teacher and suggest the basis of an education program for childcare teacher.

The Reality Therapy Program Effect on Occupational Stress in Company Employee (현실요법 집단상담 프로그램이 직장인의 직무스트레스에 미치는 효과)

  • Kim, Se-Bong;Byun, Sang-Hae
    • 한국벤처창업학회:학술대회논문집
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    • pp.27-41
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    • 2009
  • This study research the effect that the reality therapy program reduces the occupational stress in company employee. The subjects of this research were company employees of the A area in 30-40's. They were divided into two groups: an experimental group of 10 company employees, and a control groups of 10 company employees. And the reality therapy program was executed to the experiment group. A measurement tool was used a standard occupational stress scale for korean employee that developed by The Korean Society of Occupational Stress. For the purpose of the study, it was t-test to analyze collected data. The result of the study was that the occupational stress in an experiment group which take part in the reality therapy program was meaning statistically reduced than the control group.

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A Study on the Presenteeism of the Members of Organization (조직구성원의 프리젠티즘에 대한 연구)

  • Kwag, Seon-Hwa;Kim, Mi-Hee
    • Management & Information Systems Review
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    • v.33 no.2
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    • pp.37-61
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    • 2014
  • This research is to study presenteeism of members of a organization. It factually verifies how the job stress perceived by the members affect on presenteeism and examines factors to alleviate presenteeism, in addition, tests moderating effects based on the core self-evaluations and team climate. Research results reveal, first of all, that influencing relationship which job stress increases presenteeism exists. Second, core self-evaluations control the relationship between job stress and presenteeism, which means the stronger subconscious to oneself is the more it relieve the relationship between job stress and presenteeism. Third, team climate partially contolled the relationship between job stress and presenteeism. Atmosphere with clearer performance responsibility has better controlling effect to alleviate the relationship between job stress and presenteeism. Within the team climate, subordinate variables determine the effect on the presenteeism relationship. Significances and limitations of this research was discussed at the last.

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Effect of Positive Psychological Capital on Care worker' Enthusiasm - Focused on the Mediated Effect of Job Stress - (요양보호사의 긍정심리자본이 종사자 열의에 미치는 영향 -직무스트레스의 매개효과 중심으로-)

  • Kim, Seok-Keon;Kim, Kang-Ho
    • The Journal of the Korea Contents Association
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    • v.20 no.11
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    • pp.569-580
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    • 2020
  • The purpose of this study is empirically to analyze the mediated effects of job stress on the influence of positive psychological capital of care workers' enthusiasm. The research method was self_report questionnaire was completed by 383 careworkers at care homes for the elderly in the Seoul metropolitan area between December 10th, 2018 to January 11th, 2019. and date analyzed using the IBM AMOS 22.0 program. As a result, First, positive psychology capital has been shown to have a negative effect on job stress. Second, positive psychology capital has been shown to have a positive effect on the enthusiasm of care workers. Third, job stress has been shown to have a negative effect on the enthusiasm of care workers. Fourth, in the relationship between positive psychology capital and care worker's enthusiasm, job stress revealed that it had a partial mediated effect. This means that positive psychological capital of the care workers has a negative effect on job stress, and the job stress, which has been negatively effected by positive psychological capital, has a positive mediated effect on the enthusiasm of the worker.

Study on the Awareness, Satisfaction and Job Stress of Nurses using EMR System (EMR System을 이용하는 간호사의 인식도, 만족도와 직무스트레스에 관한 연구)

  • Oh, Jae-Woo;Han, Jin-Sook;Moon, Young-Sook
    • Journal of Digital Convergence
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    • v.10 no.8
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    • pp.257-264
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    • 2012
  • This study was conducted to arrange the basic data for the ways to operate the effective nursing programs and reduce job stress by grasping the awareness, satisfaction and job stress of the nurses due to the introduction of EMR(EMR : Electronic Medical Record) system and clarifying the relationship among them. Methods: Of the hospitals which introduced EMR, the study was conducted for 356 nurses who used EMR in a university hospital in D city and the data was collected from June 1 to June 30. The collected data was analyzed with real number, percentage, T-test, ANOVA, and Pearson correlation coefficient. Results: The results of the study above, it could be certified that the higher the satisfaction and awareness of the users of EMR were, the more the job stress of them decreased. Therefore, the qualitative nursing should be provided to the patients by reducing job stress with the improvement of the awareness and satisfaction of the nurses of EMR, and shortening the time in keeping the records of patients, in order to enhance the satisfaction of EMR, there should be a proper management, such as a regular EMR education, and there must be the ways to reduce the job stress of the nurses and strengthen the satisfaction of EMR.

Emotional Labor of Infant Teachers Contributed to The Turnover Intention ; The Mediating Effect of Job Stress (영유아 교사의 감정노동이 이직의도에 미치는 영향 : 직무스트레스의 매개효과)

  • Heo, Youn Suk
    • Journal of Digital Convergence
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    • v.16 no.9
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    • pp.465-475
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    • 2018
  • This study aims to confirm whether both the emotional labour and job stress contribute to the turnover intention of infant teacher. The correlation analysis and parametric analysis were sequentially performed for our study. Analyzed results showed that the emotional labour was related to the job stress and turnover. Also, a statistical significance between the job stress and turnover intention was observed. Besides, the job stress partially mediated the relation between the emotional labour and turnover intention. Nsidering that the emotional labor of teacher caring or lived with infants occurred inevitably, our study proposed three approaches to reduce the job stress that partially mediated relation between the emotional labour and turnover intention. Generally, the infant teacher with excellent qualification produced the good education. Therefore, we suggested that the it was necessary that a work environment had been improved and working motivation was ameliorated to employ the infant teacher with excellent qualification.