• Title, Summary, Keyword: 클레임

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Forecasting the Effects of the Claims in the Korean Construction Industry (국내 중재사례를 통한 주요 건설 클레임 예측 방안)

  • Kim, Jihye;Im, Haekyung;Choi, Jaehyun
    • Korean Journal of Construction Engineering and Management
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    • v.17 no.5
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    • pp.35-44
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    • 2016
  • Various risk factors are known to be the nature of construction project execution process. These factors lead to potential claims, dispute mediation, arbitration, and litigation which can result in huge loss of money and time. Therefore, it is necessary for construction companies in Korea to improve overall project management capability through the evaluation before entering into the overseas construction market. Also, after examination of the claim and dispute caused by construction project risks, a substantial degree of influence and active preparation for the claim and dispute management should be confirmed via the effect analysis of the each factors. Main claim causes were derived through claim and dispute cases involved with domestic construction projects. As a prediction result of the main claim, 16.1% of the construction change claim, 5.7% of the bad faith claim and 2.7% for the construction delay claim were found to be the portion of the total construction cost. As a result of this analysis, risk management methodology was suggested to improve a project management capability for domestic construction companies through analysis result of the main factors of construction claims.

The Development of a Web-based Decision Support System for Construction Claim Management (건설 클레임 관리를 위한 웹기반의 의사결정 지원 시스템 개발)

  • Sung, Nak Won;Kim, Young Suk;Lee, Mi Young;Lee, Jung Sun
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.26 no.1D
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    • pp.115-123
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    • 2006
  • Recently, construction claims have been increased for protecting the rights of construction participants and effectively adjusting the changes under the contract. Thus, the importance of claim management has been emphasized in the construction industry. In domestic construction industry, some claim issues involved in construction activities are often being developed into disputes and even litigations because of the absence of methods or systems for the dispute resolution, and the lack of judicial precedents which can be provided as the references for resolving a particular dispute. In general, the judicial precedents related to the disputes and litigations occurred among construction participants would be extremely valuable in evaluating and analyzing current claims issues. However, such useful information has not been effectively accumulated and utilized in resolving the similar or sometimes identical types of disputes, thus requiring a large amount of additional costs, time and efforts. The primary objective of this study is to propose a web-based decision support system for construction claim management, which enables contractual participants to easily access and use the information of the judicial precedents related to the current construction claims. The decision support system is composed of 'prevention' and 'settlement' modules for avoiding and systematically resolving the construction claims.

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Efficient Customer Reception Policy with QR code (QR코드를 활용한 효율적인 고객 클레임 업무처리청책)

  • Kim, Sung-Dong;Lee, Jong-Kun
    • Journal of Convergence Society for SMB
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    • v.2 no.1
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    • pp.1-9
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    • 2012
  • This work focuses on reducing claims by improving the existing receipt process, and proposed an executable Claims solving method used QR code. We propose a effected claim process methods after introduced claim process based on bar code, RFID. Also, we illustrated proposed claim solving method to M company and verified the useful and effectiveness by a survey.

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올바른소비자대응을 위한 클레임처리 PROCESS

  • 강성경
    • Food Industry
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    • pp.75-109
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    • 2005
  • 지난 2004년도는 식품 안전에 대한 사회적 이슈가 어느 해보다 뜨거웠다. 조류독감과 광유병, 불량만두소 사건 등의 식품사건이 연일 언론을 달구었고, 또 정부의 부정불량식품의 대한 규제강화 발표 등으로 식품 안전에 대한 사회적 관심이 고조되었다. 또한 이러한 식품 안전에 대한 사회적 이슈는 식품에 대한 소비자의 불신으로 이어지면서 과거에는 단순히 여기었던 식품 클레임에 대해서도 매우 민감한 반응을 보이면서 식품업계의 클레임이 예년보다 급증하였다. 뿐만 아니라 소비자의 클레임 제기 유형도 회사에 직접 제기하는 경우도 있지만 특히 포탈사이트. 언론 고발, 대형 유통 채널, 소비자단체, 정부기관 등의 다양한 채널을 이용하는 경우도 증가하고 있는 실정이다. 특히 정부의 식품위생법개정(안)의 유해식품 신고에 대한 고액의 포상금 지급이 발표되면서 악의든 선의든 소비자의 클레임에 대한 무리한 피해보상 요구도 날로 증가하고 있고, 또 이를 이용하는 식파라치와 악성소비자도 나타나게 되었다. 따라서 이러한 식품 안전에 대한 문제는 앞으로도 지속될 것이고, 또 식품의 클레임에 대해서도 더욱 강성화될 것으로 예상된다. 그러므로 이러한 사회적 환경 속에서 클레임에 대한 올바른 소비자 대응을 위한 클레임 처리 방안을 모색하지 않을 수 없다. 이에 클레임(claim)이란 무엇이며, 또 그 유형들은 어떤 것이 있는지 그리고 클레임의 대응 방법 및 Q&A를 살펴보고자 한다.

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An Improved Process System to File a Claim in Construction Projects (건설공사 시 클레임 제기를 위한 프로세스 시스템 개선 방안)

  • Bang, Taewon;Lee, Jaeseob
    • Korean Journal of Construction Engineering and Management
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    • v.18 no.3
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    • pp.22-32
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    • 2017
  • Judging from the past cases, the contractor has frequently suffered losses caused by disapproved requests or reduced payments since it has not known the conditions of the contract or it has filed a claim to the owner without any proper claim system. Therefore, the existing claim process needs to be reformed. In order to reform the claim process, the contractor should consolidate the organizational structure, grant accurate duty assignments to the claims manager, implement regular staff training on how to deal with claims. In addition to this reformation, the contractor needs to improve the management of construction period and process control, and manage related documents thoroughly. Regular meetings are also necessary in claims. This study attempts to prove the effectiveness of the reformed process applied to Project "A", where the owner was responsible for the delayed supply of materials, inaccurate oral instructions, insufficient information on the work, and frequent changes of design. The project was completed in 96 months, which was extended by 34 months from the initial construction period of 62 months. The reformed claim process is expected to be of great help not only to largescale construction works but also to smallscale ones.

A Study on the Strategy for Engineer/Designers' Risks in Korea;Based on Questionnaire Survey (우리나라 설계자/감리자의 클레임 대응방안 연구;설문조사를 중심으로)

  • Cho, Young-Jun;Park, Hong-Sik;Kim, Sung-Bin;Park, Kyung-Nam
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • pp.479-482
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    • 2007
  • The volume of Construction project is increasing now in Korea. The complexity and variety makes the project many problems. But there are few construction contract experts. This results in a lot of managerial conflicts. Specially Engineer/Designer confront gigantic risk related to their job. So, to classify and to identify the risk practical investigation about Engineer/Designer's job. Therefore, to avoid and to prevent the claims for Engineer/Designer, clarification of the scope of service, use of external claim expert, and introduction of professional liability insurance should be accomplished.

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Development of Checklist to Prevent Claim through Dispute Case Analysis of Public Construction Projects (공공공사의 분쟁사례 분석을 통한 클레임예방 체크리스트 개발)

  • Shin, Chang-Joon;Kim, Yoon-Kyum;Cho, Kyu-Man;Hyun, Chang-Taek;Hong, Tae-Hoon
    • Korean Journal of Construction Engineering and Management
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    • v.12 no.1
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    • pp.13-22
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    • 2011
  • Many studies on cause and prevention of claim have been carried out but they were mostly intended to come up with the improvement measures, improvement system or the measures to deal with the claim, which consequently lacked the substantial ways to identify the details of claim for prevention purpose. That is, there's in fact no tool, in preparation for potential claims, to identify and review the major potential causes at design stage to mitigate the claim and thus, it's necessary to develop the tool such as checklist needed to prepare the claim-supporting documents, check the relevant laws as well as to identify the cause of claim. Hence the study, given the fact that cause of claim is mostly generated at the design stage though the claim itself tends to occur at the construction stage, was aimed at developing the checklist based on contract document such as design documents at design stage for public construction projects in a bid to prevent the potential claim occurred at the design stage.

Claim Management during Construction based on Key Claim Management Factors (클레임 핵심관리요인을 기반으로 한 건설공사 중의 클레임 관리)

  • Lee, Jun-Hyung;Lee, Hyun-Soo;Park, Moon-Seo;Kim, In-Ho
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • pp.463-468
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    • 2007
  • The disputes in construction projects are very important issue for stakeholders. However, many of presented claims have not received the compensation money required, and frequently turned down. The most cause is that the claims are not managed systemically on construction. Therefore, it is important to identify which management works are conducted on construction and how significantly do they relevant to construction claim. This research derives key claim management factors through analyzing causes for claim success and failure, and then presents management works relevant to them. This research also proposes the method for effective claim management and its expected effect through expert interview.

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포커스: 한솔제지, 보상 대폭 확대한 '클레임 Zero, 100% 보상제' 시행

  • Kim, Sang-Ho
    • 프린팅코리아
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    • v.10 no.4
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    • pp.90-91
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    • 2011
  • 한솔제지(대표 권교택)는 기존 시행되던 고객보상제도를 더욱 확대하는 것을 내용으로 하는 '클레임 Zero, 100% 보상제'를 지난 3월부터 시행하고 있다고 밝혔다. 인쇄사에서 용지불량으로 인한 금전적인 손해가 발생할 경우에 제품 비용 외에 재작업 비용까지 100% 보상하게 되는 것을 주된 내용으로 하며 지역별 담당제로 운영하여 클레임이 접수될 경우, 당일에 신속하게 처리를 완료하도록 운용하고 있다고 밝혔다. 한솔제지가 이처럼 확대된 클레임 보상처리를 하는 것은 인쇄업계와의 상생을 위해 실질적인 노력과 결실을 거두겠다는 경영진의 의지가 큰 영향을 끼쳤다.

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