• Journal of Korean Society for Quality Management
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• v.32 no.1
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• pp.1-20
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• 2004

Six sigma has been the most influential management innovation program since 1996 in Korea. As a result of successful implementation of 6 sigma, there have been a number of dramatic quality improvement cases. However, no empirical study of 6 sigma implementation study has done especially in the service industry of Korea. This article reviews status of finance companies which implemented 6 sigma programs in Korea and then demonstrates the relationship between 6 sigma problem solving tools such as analysis of variance and graph techniques, etc and project success and operational performance. Customer survey tools, process analysis, and documentation tool are identified as influential tools on project success. Tools of measure steps, customer survey tools, and documentation tool are found as influential tools on operational performance.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.27 no.1
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• pp.9-14
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• 2004

More than three years have passed since Korean companies introduced Six-Sigma. Each company used a lot of quality improvement tools for years. However, the tools have been taught to the companies with a little understanding of Six sigma tools. Therefore, it is difficult to use the tools correctly at appropriate time. This survey paper was conducted on MBBs and BBs of the manufacturing companies that introduced Six-Sigma. It is intended, in this paper, to provide the companies that will be introduce Six-Sigma a guideline of training course and tools by understanding the importance of each DMAIC stage of Six-Sigma, examining the frequently used tools in each process and their performances, and selecting the key tools for each stage based on the result of this survey.

• Journal of Korean Society for Quality Management
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• v.36 no.3
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• pp.22-33
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• 2008

In this paper, first of all, the driving performance of QCCs(Quality Control Circles) that are stagnant during 10 years are reviewed. And the usage realities and utilization degree of quality improvement tools in the domestic activities of QCCs are empirically analyzed into size of company and type of business. Thus, this empirical study compares the results of past period in 1997${\sim}$1999 with the results of 6 sigma non-adapting period in 2000${\sim}$2003 through examining the collections of presentation for Korea Quality Control Circle Meetings. Also, according to the introduction of 6 sigma in QCCs activities the difference of utilization degree for quality improvement tools are analyzed to compare the results of 6 sigma non-adapting period in 2000${\sim}$2003 with the results of 6 sigma adapting period in 2004${\sim}$2006. Finally, the utilization degree of 6 sigma tools which follow the driving steps of 6 sigma, DMAIC, are analyzed.

• Journal of Applied Reliability
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• v.1 no.1
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• pp.65-78
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• 2001

Recently, Six Sigma to increase market share , decrease costs, and grow profit margin has been adopted by some leading companies in the world. Six Sigma is expected as the optimal movement to raise the quality level remarkably and to make enterprise culture and organization based on customer and market orientation. In this paper, we study on the idea of Six Sigma, the Internal and external success case, the reliability tools using in the Six Sigma, and the difference between the existing quality movement and Six Sigma. Also, we discuss the role of reliability In Six Sigma..

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.157-163
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• 2006

There are big differences in six sigma applications between manufacturing processes and transactional processes. This paper analyzes the differences between two areas by examining 18 six sigma case studies in Korean companies. To characterize six sigma cases, a step-by-step checklist is developed based on 12-step DMAIC methodology proposed by US six sigma academy. On the basis of those characterized data, the differences between two areas are analyzed. The most significant differences is that statistical tools are widely used in manufacturing processes, but qualitative tools are used in transactional processes during improvement phase.

• Journal of KIISE:Computing Practices and Letters
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• v.15 no.6
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• pp.440-444
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• 2009

In order to improve the effectiveness of software process improvement, more than two models can be use to compensate the weakness of each other. One of integrated models is the one in which CMMI and software six sigma. However, it is very difficult for a small software development organization to select and apply an appropriate set of six sigma tools since there are a lot of six sigma tools and statistical knowledge is required. In this paper, we suggest a six sigma tool selection process to help small organizations select six sigma tools effectively based on organization business value. Thereby, small organizations can efficiently implement CMMI by adopting an appropriate set of six sigma toolkits.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.10 no.5
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• pp.63-71
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• 2015

Lean six sigma has to be utilized considering irrational system or defects based on features of organization beforehand. Otherwise, it won't improve anything but burden another heavy responsibilities to the people in charge. Therefore, a survey was conducted in addition to a literature review and a case study about lean six sigma to verify effective deployment method for lean 6sigma tools. The survey was conducted across for 96 interviewees who have MBB or BB was selected from 15 companies which have been running six sigma projects over 10 years and SPSS 16.0 was used for verifying reliability and validity of the research. In conclusion, some issues occurred in the process of six sigma projects were identified and effective deployment method of lean six sigma tools by integrating lean manufacturing into 6sigma were suggested based on those issues.

• Journal of Korean Society for Quality Management
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• v.36 no.4
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• pp.37-46
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• 2008

There are big differences in six sigma projects between manufacturing processes and transactional/service processes. This paper analyzed the differences between the two areas by examining 18 six sigma case studies in Korean companies. To characterize six sigma case studies, step-by-step questions and check criteria were developed based on 12 step DMAIC methodology. On the basis of those characterized data, the differences between two areas were analyzed. Significant differences were found in the number of CTQs, validation of measurement systems, methods to determine improvement objectives, the methods to elicit improvement plans and types of control systems. The most significant difference was that statistical tools were widely used in manufacturing processes, but qualitative tools were used in transactional/service processes during improvement phase.

• Journal of the Korean Institute of Gas
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• v.11 no.3
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• pp.56-63
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• 2007

These days, needs and wants of the customers are getting diversified and the market is also changing rapidely. Many organizations are now attempting change and innovation activities to improve products and service quality. This study was performed to apply 6 sigma tools for the efficient repair management of city gas supply equipment. Vital few factors, RISK factors, sigma values, root causes. and solutions were derived by 6 sigma tools. We are performing statistical process control for the new process. Six sigma for city gas supply equipment safety management enabled to improve the business management for efficiency by reducing variation and eliminating cost for quality.

• Journal of the Ergonomics Society of Korea
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• v.31 no.6
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• pp.793-800
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• 2012

Objective: This study investigated the problems that could be faced with when engineers try to improve the affective quality using the DMAIC model. Background: Affective quality is considered one of the most influential factors for the competitive power of consumer products and many engineers make effort to improve the affective quality. Since the Six Sigma process is effective and wide-used method for quality improvement, it can also be used to improve the affective quality. However six sigma tools cannot be directly used for affective quality because of the subjective and qualitative characteristics of the human affection. Method: Investigate the goals, processes and key factors of DMAIC model and find the difficulties to use six sigma tools for the affective quality. Results: Most of the problems arise from measuring and quantifying the human affective response level and understanding the relationship between the human affective factors. Conclusion: Both the protocol for measuring human affection and the monitoring system to find the affective response change for the product or service are required. Application: The results of this study could be helpful for the engineers not specialized in ergonomics to improve the affective quality in systematic approach.