• Title/Summary/Keyword: An University Student

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The Effect of Service Quality on Student Loyalty and Student Satisfaction: An Empirical Study of Universities in Vietnam

  • DOAN, Thuy Thanh Thi
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.8
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    • pp.251-258
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    • 2021
  • In recent years, there have been several studies on service quality in higher education, however, research on service quality and sustainable activities affecting student loyalty has been largely ignored in previous studies. This paper investigates the role of service quality in creating student loyalty, and how university sustainability practices and student satisfaction mediate the relationship between service quality and student loyalty. The paper draws attention to university sustainability practices and understanding its impact on student satisfaction and loyalty in Vietnamese public universities. A quantitative methodology is explored, and data was collected through an online structured questionnaire. Responses are gathered from 278 students of public universities in Ho Chi Minh City, Vietnam. Structural equation modeling is used to examine the associations between the constructs by using the PLS-SEM approach. The results show that service quality has a significant effect on university sustainability practices, student satisfaction, and student loyalty. In addition, university sustainability practices and student satisfaction also mediate the relationship between service quality and student loyalty. The author's findings may guide the key decision-makers in universities to incorporate service quality and universities' sustainability practices in their strategy and thereby improve student satisfaction and student loyalty.

The Influence of University Sustainability Practices on Student Loyalty: An Empirical Study from Vietnam

  • DOAN, Thuy Thanh Thi
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.10
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    • pp.177-185
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    • 2021
  • The purpose of this paper is to examine whether service quality, student satisfaction, and university image mediate the relationship between university sustainability practices and student loyalty of the students in Ho Chi Minh City, Vietnam. To analyze the data, this study used a structural equation model to explore the relationships existing between constructs. A structured questionnaire comprising of 22 questions was used with 5 constructs. A total of 465 students from Ho Chi Minh City universities filled in the newly developed questionnaires using five points Likert scales. Consistent with the existing result, the study reveals a valuable insight on university sustainability practices toward student loyalty of the university. According to the findings, university sustainability practices have a positive direct impact on service quality, student satisfaction, university image, and student loyalty. And also service quality has a positive strong impact on student loyalty. Furthermore, service quality, student satisfaction, and university image play the mediating role in the relationship between university sustainability practices and student loyalty. Thus, the loyalty of students seems to reflect quite well from university sustainability practices, service quality, and university image. The findings indicate that universities should be more concerned about university sustainability practices, service quality, and university image in attracting student loyalty.

The Study of an Entrance Experience into Major Subject of a Student Nurse (간호학생의 전공교육 입문경험에 관한 연구)

  • Jo, Kae-Hwa;Cho, Young-Suk
    • The Journal of Korean Academic Society of Nursing Education
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    • v.7 no.2
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    • pp.360-368
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    • 2001
  • This research was an attempt to find out an entrance experience into major subject of student nurse. The purpose of this study was to understand an lived learning experience of student nurse. Method of the study was applied a phenomenological approach used by Colaizzi's analytic technique. Participants were 33 sophomore student nurse from TC University. The investigator conducted participated observations and in-depth unstructured interviews which were audio taped under the permission of student nurse, formulating meanings, themes and theme clusters. Results of the study were revealed 6 categories, 14 theme clusters, and 31 themes. Six categories include 'feeling anxious about clinical application', 'making superficial class', 'evaluation for ability of memory', 'deficit of academic evaluation criteria', 'insufficiency of textbook' and 'deficit for uniqueness of nursing science'. This findings confirm the fact that the student nurse's entrance experience was complicated and diversely influenced by their learning experiences. In conclusion, this study will prove helpful not only in understanding student nurse's entrance experience about their specialities but also in developing curriculum for nursing education.

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An Authoring Tool based on Student Model for Intelligent Tutoring System - on the 300-Certification Program of English Conversation - (지능형 교육 시스템을 위한 학습자 모델 기반의 저작 도구 - 생활영어 300인증제 중심으로 -)

  • Kim, Jee-Youn;Lee, Young-Seok;Cho, Jung-Won;Choi, Byung-Uk
    • Proceedings of the IEEK Conference
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    • 2006.06a
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    • pp.805-806
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    • 2006
  • In many of ITS(Intelligent Tutoring System), they only evaluate student level or simple some student character. We propose student model for considering many student characteristics. Our student model contains student level and student's weak problem type, domain field, problem situation. We can provide optimum problem to individual student by student model.

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Comparison of Anger Expression, Assertive Behavior, and Self-esteem between a Nursing Student Group and an Educational Student Group (간호대학교 학생과 교육대학교 학생의 분노표현, 주장행동 및 자아존중감 비교)

  • Sung, Ki-Wol;Kwag, Oh-Gye;Lee, Won-Hee
    • Research in Community and Public Health Nursing
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    • v.21 no.1
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    • pp.1-11
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    • 2010
  • Purpose: The purposes of this study were to compare the degree of anger expression, assertive behavior, and self-esteem between a nursing student group and an educational student group, and to identify factors affecting their self-esteem. Methods: This study adopted the descriptive comparative design. Data were collected by interviewing 97 nursing students and 89 educational students from three nursing schools and one educational school in Daegu, Korea from November to December, 2008. Results: Major findings of this study were as follows. 1) The educational student group had a higher self-esteem score than the nursing student group. 2) There were significant correlations among anger expression, assertive behavior, and self-esteem. 3) Self-esteem was significantly associated with Grade Point Average (GPA) and assertive behavior in the nursing student group with 17.2% variance, and with assertive behavior and anger-out in the educational student group with 24.1% variance. Conclusion: These results may contribute to better understanding of hurt, anger expression, assertive behavior, and self-esteem in nursing students and educational students. Based on the results, there, it is required to develop programs that prompt students' self-esteem.

Examining How Structures Shape Teacher and Student Agency in Science Classrooms in an Innovative Middle School: Implications for Policy and Practice (혁신 중학교 과학 수업 사례를 통해 본 구조가 학생과 교사의 행위성에 미치는 영향: 정책과 실천에 대한 시사점)

  • Park, Jisun;Martin, Sonya N.;Chu, Hye-Eun
    • Journal of The Korean Association For Science Education
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    • v.35 no.4
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    • pp.773-790
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    • 2015
  • Conducted as an ethnographic examination of science teaching and learning in an Innovative Middle School in Korea, this study employs sociocultural theory to examine how structures afford and limit student participation in an innovative school designed to promote student-centered learning. Data includes teacher and student interviews, student responses to a questionnaire, classroom observations, and analysis of video recordings of ten lessons in two in two 8th grade science classes. Using structure|agency dialectic theory, we identify and describe some structures that afford and limit teacher and student agency at the micro (science classrooms), meso (school), and macro (Korean society) levels to raise some questions about current reform measures, such as innovation schools, that seek to position classroom teachers as agents for change in science education reform in Korea. Findings suggest that while teachers and school administrators play an essential role in structuring learning opportunities at the meso and micro levels, they have limited agency to address structural constraints originating at the macro-level, which can negatively impact teaching and learning in the science classroom. We offer implications for policy and practice and argue the need for more qualitative research, informed by sociocultural theory, to inform science education reform efforts in Korea.

Implementation and Utilization of Decentralized Identity-Based Mobile Student ID (분산 ID 기반 모바일 학생증 구현과 활용)

  • Cho, Seung-Hyun;Kang, Min-Jeong;Kang, Ji-Yun;Lee, Ji-Eun;Rhee, Kyung-Hyune
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.31 no.6
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    • pp.1115-1126
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    • 2021
  • In this paper, we developed a mobile student ID providing a self sovereignty identity (SSI) which replaces the conventional plastic-type student ID that includes private information of a student such as a name, a student number, a facial photo, etc. The implemented mobile student ID solves the problem of exposing student's identity due to a loss or a theft of a plastic-type student ID, and it has a structure and process of FRANCHISE model which is developed by a concept of a decentralized Identity(DID) of a Blockchain, in which specialized for convenience as an electronic student ID through an application on a smart phone device. In addition, it protects student's privacy by controlling personal information on oneself. By using a smartphone, not only it easily identifies the student but also it expands to several services such as participation in school events, online authentication, and a student's exchange program among colleges.

A Study on the Evaluation and Improvement of Student Convenient Facilities in University Campus based on Universal Design Concept (유니버설디자인 개념에 의거한 대학내 학생편의시설 평가 및 개선방향에 대한 연구)

  • Kim, Won-Pil
    • Journal of the Korean Institute of Educational Facilities
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    • v.19 no.5
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    • pp.11-20
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    • 2012
  • The student hall and its convenient facilities are hot-core space for various student activities in university campus. It has been for most of the student a place of sweet memories and romance imprinted by a positive image of a cozy atmosphere of unique eating establishments or student hectic activities that used to take place. However, it is questionable whether that facilities are open for all of the students and other users including the handicapped. Therefore, the purpose of this study is to evaluate student convenient facilities and to provide an improvement guideline for the wellbeing of students and other users, based on universal design concept. For that purpose, eight universities were selected for an investigation and 81 survey items were developed based on universal design concept; supportive, adaptable, accessible, and safety-oriented design. The analysis found that accessibility to main entry areas, main entry doors, stairs, and handicapped parking were positively evaluated, while information system for handicapped, handicapped public bath, and corridors lacked some notion of supportive and accessible design. Finally the study suggested some useful planning and design guidelines for an extensive and precise application of universal design concept.

A Study on the Evaluation and Improvement of Student Convenient Facilities at University Campuses, based on Universal Design Concept - Focused on the university campuses in Texas, U.S.A. - (유니버설디자인 개념에 의거한 대학내 학생편의시설 평가 및 개선방향에 대한 연구 - 미국 텍사스주를 중심으로 -)

  • Kim, Won-Pil
    • Journal of the Korean Institute of Educational Facilities
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    • v.21 no.3
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    • pp.19-28
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    • 2014
  • Student halls and their convenient facilities have been a focal point for various student activities at university campus. It has been for most of the student a place of unique memories and of attachment often associated with those good and bad school days. However, it is questionable whether these facilities are supportive and accessible for all of the students and other users including the handicapped. Therefore, based on the concept of UD(universal design) which was widely applied to U.S. institutions, this study intended to evaluate student hall facilities in U.S. and to provide an improvement direction for Korean UD application. For that purpose, four universities were selected for an in-depth analysis and 76 survey indices were utilized based on previous research. It was found that (1) design consideration without braille sign for VIP(visually impaired person) in student buildings can be differently approached with electronic devices; (2) the best demonstration of UD in student buildings can be seen in spacious flat pathway, easy access through ramp and wide entry area, necessary for people in wheel-chairs, but used by all, implying an increase of the ratio of public space; (3) one of the good UD features is an attractive physical environment rather than institutional appearance, in which they ultimately will support and completely adaptable at optimal levels by everyone; (4) consistent maintenance and management maximize the potential of UD principles and minimize physical limitations.

Featured Student Profiles: An Instructional Blogging Strategy to Promote Student Interactions in Online Courses

  • LIM, Taehyeong;DENNEN, Vanessa P.
    • Educational Technology International
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    • v.23 no.1
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    • pp.67-96
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    • 2022
  • Although blogs have been used in online learning environments with optimistic expectations, the distributed nature of blogs can pose some challenges. Currently, we do not have a robust collection of tested blogging strategies to help students interact more effectively with each other when blogs are used as a primary form of engagement in an online class. Thus, the purpose of the study was to test an early iteration of an instructional blogging strategy, "Featured Student Profiles," which is designed to help students become acquainted with each other better and encourage them to visit and comment on each other's blogs. Sixteen pre-service teachers who were enrolled in an online course in which student blogs are the primary medium of peer interactions, participated in the study. Using a design case approach, seven students participated in interviews and all student blog interactions were analyzed. Thematic analysis was applied to analyze the interview data and identify salient themes of students' blogging experiences overall under the study strategy. The findings indicated that students took the most direct and efficient path they experienced to complete the blog task. Their peer interaction patterns varied, but several shifted from random to targeted relationships as the semester progressed. Although all students perceived the strategy as a positive approach to peer awareness, there was no clear evidence of its effect on student interactions.