• 한국항공운항학회지
• /
• 제20권4호
• /
• pp.91-105
• /
• 2012

This study, the cause of an aviation security employees' job satisfaction and dissatisfaction will be understood and the data can be used as evidence to explain the position of the employees. Moreover, the results of this study shall be conducted to increase the level of service delivery and also to remove unsatisfactory factors. Thus, according to this research survey shows the understanding of the job satisfaction and service delivery influences on the overall job satisfaction of a secure enterprise's security screeners. As a results, by improving the job satisfaction of aviation security screeners, the world's most safe, convenient service and quick airport service delivery could be achieved. Therefore, in order to improve the level of Korea and the international competitiveness of airlines, the promotion of job satisfaction of employees would be very important. Moreover based on the results of this study, the advanced research on the recognition differences for service evaluation between the customers and security screeners are needed.

• 한국항공운항학회지
• /
• 제24권3호
• /
• pp.1-9
• /
• 2016

The study examined the effects of shift pattern and expertise on perceived workload and performance for aviation security screeners. 18 security screeners participated in this study, in which data were analyzed by dividing them into two groups (experts vs. less-experts). We measured their perceived workloads and performances (i.e., reading time through X-ray) as a function of shift pattern and time condition. As a result, highly experienced screeners (experts) showed high workload during the morning shift, while lowly experienced screeners (less-experts) reported high workload during the full-day and the afternoon shifts. In addition, less-experts took a longer time to inspect the baggage when they worked for the full-day and the afternoon shifts. Particularly, in the last time slot of the full-dat shift, expert screeners had a high workload, while both groups showed a high-level of workload at around 17:30 in the afternoon shift.

• 품질경영학회지
• /
• 제51권4호
• /
• pp.677-689
• /
• 2023

Purpose: The purpose of this study is to design a x-ray screening rating system to improve X-ray screening ability, which is a core job competency of security screener at Incheon International Airport, and to verify its effectiveness through empirical analysis to suggest ways to improve the level management system. Methods: In this study, the effectiveness of the research model was analyzed using T-test tests for effect analysis based on the empirical analysis results derived through the competency evaluation model, the screening rating system. Results: The results of this study are as follows. The average score for regular education before the implementation of the x-ray screening rating system was 94.1 points, but after the implementation of the x-ray screening rating system, the average score for regular education was 95.5 points, an average of 1.4 points increased. In addition, the proportion of those with 95 or more points classified as high scorers also increased significantly from 51.1% to 69.3%. Conclusion: The X-ray screening rating system of security inspectors will systematically manage the level of screening ability, which is a key job competency, and play a strong role in improving competency, while preventing security accidents through early identification and intensive training of level-lowers.

• 시큐리티연구
• /
• 제29호
• /
• pp.279-300
• /
• 2011

세계 각국이 항공테러에 대한 심각성과 우려를 공동으로 인식하고 차단에 적극 노력을 기울이고 있지만, 세계적으로 항공테러는 점점 증가하는 추세에 있다. 공항보안의 핵심은 승객과 휴대 및 위탁수하물, 화물이 검색장비를 통과하는 지점에서 이루어지는 결과에 따라 승패가 달려 있다. 공항에서 인적 및 물적 검색이 효과적으로 이루어지기 위해서는 현대화된 검색장비와 전문화된 보안요원의 확보, 그리고 이를 감독하는 공항보안감독관이 필수적이다. 본 연구에서는 공항보안감독관의 개인태도가 검색장비 운영요인에 미치는 영향을 규명 하기위한 설문조사를 하였다. 연구결과 첫째, 공항보안감독관의 직무관이 검색장비 운영요인의 전문성, 만족도, 신뢰성 및 교육훈련에 유의미한 영향을 미치는 것으로 나타났고, 국가관은 검색장비 운영요소에 모두 유의미한 영향을 미치지 않는 것으로 나타났다. 둘째, 근무환경은 교육훈련에 유의미한 영향을 미치고 이직의도에는 부의 인과관계가 있어 근무환경이 좋으면 이직이 낮아지는 것으로 나타났다. 셋째, 직무스트레스는 이직의도에 높은 유의미한 영향을 미치는 것으로 나타나, 현재 공항보안감독관이 열악한 환경에서 근무하고 있음을 알 수 있다. 따라서 공항보안감독관은 공항을 각종 테러 등 위해로부터 방호하기 위해서는 항공보안 각종 규정과 절차서 및 운영기준 등을 준수하고, 국가와 국민의 생명을 지킨다는 긍지와 자부심과 함께 인식전환이 필요하며, 올바른 처우개선을 위한 종합대책이 필요할 것으로 판단된다.