• Journal of Korean Ophthalmic Optics Society
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• v.17 no.4
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• pp.335-343
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• 2012

Purpose: In this study, we investigated effects of employees characteristics, expertise, customer satisfaction, devotion of employees to their company, business performance of the optician. Methods: For two months, from August to October 2011, employees participated in individual questionnaires. And the SPSS v14.0 was applied for statistical analysis. Results: This study has shown that the employees characteristics have an effect on the financial performance and satisfaction performance of opticians. In particular, the 'Customers satisfaction' a was important characteristics of employees affecting finance performance, and the 'Devotion to their company' was important factor that affects satisfaction performance. Conclusions: From the result found in this study, it is recommended that further efforts for inspiring the employees devotion to their company and for improving customer satisfaction are required. Above all, employer should pay attention on more suitable ways to encourage work of his employee with considering different situation or circumstance of each optician.