• Title/Summary/Keyword: Contact Experience

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The realistic threat and symbolic threat toward people with mental illness: The effect of contact and sense of community (정신장애인에 대한 실질적 위협감 및 상징적 위협감: 접촉경험 및 공동체의식과의 관계)

  • Seungah Ryu;Kyoungmi Kim
    • Korean Journal of Culture and Social Issue
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    • v.25 no.2
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    • pp.119-135
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    • 2019
  • There have been many efforts to reduce prejudice and discrimination against people with mental illness in our community. Studies have shown that the threat to people with mental illness is a important factor. In this study, we focused on contact experience and sense of community that are believed to influence both realistic and symbolic threat We looked the differences in threat depending on the type of contact(family, friends/coworker, public places, no contact) with people with mental illness. Next, if there is contact experience, we questioned that the quality of the experience could influence the threats in all types of contact. Finally, could contact experience and sense of community affect the threats? The total of 465 respondents were surveyed in this study. The result showed that the realistic threat were not different depending on the types of contact, but that the symbolic threat were more higher people with no-contact experience than people with contact experience. The quality of experience had a significant effect on both threats, except in the case of the family contact on realistic threat. Lastly, sense of community was analyzed as a significant variable for both realistic and symbolic threats. Based on these results, we discussed the impact of contact and sense of community and implications of this study.

A Study on Impact of Customer Contact Center Service to Business Performance (고객센터 서비스가 기업수익에 미치는 영향에 관한 연구)

  • Lee, Do-Koung;You, Jae-Hyun;Park, Cheol
    • Journal of Information Technology Services
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    • v.8 no.1
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    • pp.29-45
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    • 2009
  • In this research, a model to measure the correlation between the performance of customer contact center and the business performance is developed using the well-known model, the market damage model of TARP. Three hypotheses are suggested and verified using real customer profit data and customer access data of the Industrial bank of Korea. As a result of this research, we know that there is a positive relation between increase of business profit and contact experience of customers to customer contact center. Also, customer satisfaction level for customer contact center contact experience is positively correlated with increase of business profit of the company. However, we could not find a meaningful correlation result between number of contacts to customer contact center and the business profit. Although this study is based on a particular one company data, the analyzation framework can be applicable to other banking companies for showing relations between performance of customer contact center and business profit of the company.

Influence of Multicultural contact Experience on the Relationship between Social Distance and Multicultural Acceptance among Nursing Students. (간호대학생의 사회적거리감과 다문화수용성의 관계에서 다문화접촉경험의 영향)

  • Noh, Yoon Goo;Lee, Oi Sun
    • Journal of Digital Convergence
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    • v.16 no.1
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    • pp.187-195
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    • 2018
  • The purpose of this study was to identify the moderated effects of multicultural contact experience on the relationship between social distance and multicultural acceptability among nursing students. The sample for this study consisted of 174 nursing students from four universities located in Korea. Data were analyzed by descriptive statistics, t-test, ANOVA, $Scheff{\acute{e}}$ test, Pearson correlation and hierarchical multiple regression with SPSS/WIN 23.0. It was found that: (a) multicultural acceptability had a negative correlation with social distance(r=-.61, p<.001), whereas a positive correlation was observed with experience of multicultural contact(r=.24, p=.002); (b) the interaction effect by multicultural contact experience and social distance had a significant influence on the multicultural acceptability(${\beta}=-.18$, p=.003); (c) experience of multicultural contact moderated the relationship between social distance and multicultural acceptability(${\Delta}R^2=0.30$, p=.003). Results of the study suggest that the greater the experience of multicultural contact, the greater the negative effect of social distance on multicultural acceptability. Therefore, to increase the multicultural acceptability of nursing students, it is important to encourage the positive experiences of multicultural contact and thus reduce social distance.

A Study on Relationship between Contact with North Korea and North Korean Settlers and Perceptions of Unification : Multiple Mediator Effect of Intimacy with North Korean Settlers and Perception of North Korea (북한 및 탈북민 접촉경험이 통일의식에 미치는 영향 : 탈북민 친밀감과 북한에 대한 인식의 매개효과를 중심으로)

  • Kim, Na-Young
    • The Journal of the Korea Contents Association
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    • v.21 no.8
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    • pp.489-497
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    • 2021
  • This study presents the results of an empirical analysis on whether the experience of contact with North Korea and North Korean settlers affects the perceptions of unification. Specifically, the purpose of this study was to examine whether the contact experience enhances intimacy with the North Korean settlers or raises a friendly perception of North Korea.The results of this study are as follows. First, the experience of contact with North Korea and North Korean defectors had a positive effect on intimacy with North Korean settlers, friendly perception of North Korea, and perceptions of unification. Second, intimacy toward North Korean settlers and perception of North Korea played a mediating role between contact experience and unification consciousness.

Information Ethics on the Net among Youths and Related Variables (청소년의 인터넷 정보윤리의식 및 영향요인에 관한 연구)

  • 진연주;김혜연
    • Journal of Families and Better Life
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    • v.20 no.5
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    • pp.99-112
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    • 2002
  • This study is aimed to investigate ethics cognition to information of youths who are main users of computers, but yet not built up the own ethics and the sense of value, as ethical problems are raised in information-oriented society. The research was focused on youths ethics cognition to information according to contact of multimedia pornography, surreptitious use of others and abusion of indecent languages in chatting. The survey was conducted to 520 students from middle and high schools in Jeju region and analyzed Probit Regression. The major results of this study are as follows; First, most of youths possess own-computers, and use Internet. Second, looking into experiencing or not according to sub-spheres of ethics cognition to information, the experience of contacting multimedia pornography was few. but the primary place of using it was a house. Most of youths approach multimedia pornography in awareness of a ban on youths' contact. The experience of surreptitious use of others was less than other spheres, and mainly only once. The number of youths who have an experience of abusing indecent languages was less than that of youths who don't have, but the frequency of was high when the youths have an experience. Third, the experience or no experience on each sub-sphere has a significant difference on personal-relative variables such as gender, age, education levels, number of siblings, academic records, personal expenses, relationship with friends. The experience or no experience on each sub-sphere has a meaningful influence upon family-relative variables such as father's education levels, Job, mother's age, education levels, employment, family type, monthly household expense. The experience or no experience on each sub-sphere has a meaningful influence upon PC-relative variables such as deviation experience in PC rooms, the experience of request for age confirmation(I.D. card), average use hour of PC rooms. The experience or no experience on each sub-sphere has a more meaningful influence on personal-relative variables and PC-relative variables than family-relative variables.

A study on the child sexual abuse and related variables -focused on experiences of female adolescents in metropolitan areas- (아동성학대의 실태와 관련변인 -지방대도시 청년기여성의 경험을 중심으로-)

  • 유가효
    • Journal of the Korean Home Economics Association
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    • v.33 no.5
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    • pp.221-239
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    • 1995
  • Using a nonclinical sample of 566 female students, this study examines the frequency and the severity of child sexual abuse in Taegu area. It also analyzes the factors that determine the probability of experiencing both contact and noncontact forms of the abuse. The results show that children from low socio-economic status tend to experience severe types of contact abuse while children from higher socio-economic status ten to experience severe types of contact abuse while children from higher socio-economic status are likely to be exposed to noncontact abuse. The growing place in the childhood also affects the victimization to noncontact and contact abuse differently. The absence of the biological parents significantly contributes to the occurrence of contact abuse, but have no impact on the noncontact abuse. However, the closeness of the family members and frequent communication reduce the rates of both contact and noncontact abuse substantially.

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The Study on the Variable related to the Sexual Harassment among the Korean Adolescents (한국 청소년의 성희롱 관련요인에 대한 조사연구)

  • Kim Young-Hae;Lee Hwa-Za;Jung Eun-Soon;Kim Yi-Soon
    • Child Health Nursing Research
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    • v.8 no.1
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    • pp.77-85
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    • 2002
  • Recently in Korea, the adolescents' sexual problems including sexual violence have increased, and those phenomena have escalated to be one of the major social issues. This study was conducted to identify the variables related to the sexual harassments of the Korean adolescents. The variables to which the subjects belong were gender, school grade, religion, extracurricular activity, amount of pocket money, school performance traffic mean to school, ownership of PC, internet contact frequency and place, contact to pornography, heterosexual friend, drinking, and smoking. The period of survey was from July 2000 to Dec. 2000. The subjects were 475 middle and high-schoolers in Busan and Kyung-Nam. The instrument to measure sexual harassments of the subjects was questionnaire. That was gained by modifying the three patterns(physical, verbal and visual) in the manual provide by the Ministry of Labor(1999). The degree of sexual harassments was measured by 4-point Likert scale. The collected data was analyzed with t-test and ANOVA by SPSS win(10.0). The findings were as follows ;1. The variables related to the physical harassment were gender, age, pocket money, perceived school performance, traffic means, contact to pornography, having heterosexual friend, experience of drinking and smoking.2. The variables related to the visual harassments were gender, age, perceived school performance, traffic mean, internet contact, contact to pornography, having heterosexual friend, experience of drinking & smoking.3. The variables related to the verbal harassments were gender, age, pocket money, perceived school performance, traffic mean, internet contact, contact to pornography, having heterosexual friend, and experience of drinking & smoking.

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Factors Influencing the Discrimination Consciousness of the Elderly in College Students (대학생의 노인 차별의식 영향 요인)

  • Kim, Seong-Yong;Youn, Mi-Sun
    • The Journal of the Korea Contents Association
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    • v.18 no.11
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    • pp.369-378
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    • 2018
  • The purpose of this study was to investigate the relationship between elderly people's consciousness of discrimination, elderly contact experience, grandparents' bonding, recognition of filial piety in College 190 Students and descriptive research study to identify factors affecting the sense of discrimination of the elderly. The questionnaire was collected from May 28 to June 15, 2018. The results of this study are as follows: First, the elderly's perception of the elderly was related to the elderly's contact experience (r = -. 353, p <.01), grandparent relationship with grandparents (r =. 01) were statistically significan. The influence factors of the elderly discrimination consciousness of college students are recognition of filial piety (${\beta}=-.354$, p<.001) and knowledge of the elderly (${\beta}=.281$, p <.001), the elderly contact experience and grandparents' bonding. The total explanatory power of the variables was 29.1%.

Influence of Multicultural contact Experience and Ethnocultural Empathy on Multicultural acceptance among Nursing Students. (간호대학생의 다문화접촉경험과 문화적 공감이 다문화수용성에 미치는 영향)

  • Noh, Yoon Goo;Lee, Oi Sun
    • Journal of Digital Convergence
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    • v.16 no.11
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    • pp.373-381
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    • 2018
  • The purpose of this study is to investigate the effect of multicultural contact experience and ethnocultural empathy on multicultural acceptance in nursing students. Participants were nursing students in 3 universities in C city and data were collected from November 15 to December 20, 2017. Data were analyzed by t-test, one-way ANOVA, Pearson's correlation, multiple regression analysis using SPSS Win 23.0. It was found that: (a) multicultural acceptability had a positive correlation with emotional empathy(r=.56, <.001), cognitive empathy(r=.40, <.001), and experience of multicultural contact(r=.16, p=.040; (b) factors influencing multicultural acceptance were emotional empathy and cognitive empathy with 37.3% explanatory power. This study shows that emotional and cognitive empathy have positive effect on multicultural acceptance. This result may be useful in developing new strategies for enhancing multicultural acceptance.

A Study on the Impact of Cultural Contact Service on Brand Equity

  • SHIN, Ok-Chul;PARK, Jin-Woo
    • Journal of Distribution Science
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    • v.18 no.6
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    • pp.15-24
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    • 2020
  • Purpose: The ultimate purpose of this research is to analyze the influence of direct service experience on brand equity components and continuance intention by focusing on cultural marketing at airport, as a huge market place. Design/methodology: This study examines how the cultural contact experience of an airport's cultural marketing activities affect the brand equity components, as well as how these factors affect the continuance intention. A questionnaire survey is conducted for airport users and a total of 313 copies of the questionnaire are analyzed using a structural equation. Results: The results demonstrate that cultural contact service has a positive effect on brand awareness, brand meaning, and perceived value, and all factors of brand equity components have a positive effect on continuance intention. In addition, MTE also has a significant effect on continuance intention. Conclusions/implications: The purpose of this study was to investigate the relationship between the cultural contact and brand attachment of tourists experiencing airport cultural marketing services on the composition factors of airport brand equity. The results of this study can be used not only as basic data to help establish a cultural marketing strategy at an airport, but also as to aid establishing and implementing a long-term marketing strategy for the sustainable growth of an airport.