• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.12
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• pp.2453-2461
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• 2009

Faults caused by medium-voltage customers have been increased and enlarged their portion in total distribution faults even though we have done many efforts. In the previous paper, we suggested the fault prediction model and fault prevention method for these distribution line faults. However we can't directly apply this prediction model in the field. Because we don't have an useful program to predict those customers causing distribution line faults. This paper presents the construction method of data warehouse in ERP system and the program to find customers who cause distribution line faults in medium-voltage customer's electric facility management applying data mining techniques. We expect that this data warehouse and prediction program can effectively reduce faults resulted from medium-voltage customer facility.

• Journal of Korea Society of Digital Industry and Information Management
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• v.11 no.4
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• pp.13-24
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• 2015

Customer complaints handling helps organizations to retain existing customers and attract new customers, as well. As Voice of the Customer (VOC) is one of the main sources of customer complaints, many organizations utilize VOC to enhance customer satisfaction. Effective management of VOC has been proved as one of the best ways to maintain organization's brand image and reputation. In spite of its importance, little has been reported on the utilization of VOC to detect faults in a telecommunication industry. In this paper, association rule mining based on VOC is used to identify root fault causes of a telecommunications network. To do that, VOC of a Communication Service Provider has been collected first. Then, association rule mining has also been conducted with various support and confidence levels. As a result, root fault causes of the telecommunications network can be identified. It is expected that this study can be used as a basis for decisions about customer satisfaction management such as preventive maintenances or reduction of the customer maintenance cost.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2003.06a
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• pp.172-175
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• 2003

The enterprise find a solution to the problems such as a reduction of manufacturing period, accurate analysis for customer demand, improvement for customer service and rise of manufacture accomplishment. Internet is a good solution to such problems. Internet offers WWW(World Wide Web), remote control, file transfer and e-mail service. Among the services, WWW takes large portion because of convenient GUI, easy information search and unlimited information registration. Remote Monitoring Server(RMS) system that uses network service is constructed for chip mounter. Hardware base consists of RMS, chip mounter and C/S(Customer Service) server. Software includes DBMS and various modules in server home page. This provide product number, bad product number, trouble code, content and countermeasure in real-time information module, user information in setup module, detailed error information in fault diagnosis module, fault history in fault history module and customer information in customer service management module.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.17 no.11
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• pp.3030-3049
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• 2023

With the development and wide application of hybrid network computing modes like cloud computing, edge computing and fog computing, the customer service requests and the collaborative optimization of various computing resources face huge challenges. Considering the characteristics of network environment resources, the optimized deployment of service resources is a feasible solution. So, in this paper, the optimal goals for deploying service resources are customer experience and service cost. The focus is on the system impact of deploying services on load, fault tolerance, service cost, and quality of service (QoS). Therefore, the alternate node filtering algorithm (ANF) and the adjustment factor of cost matrix are proposed in this paper to enhance the system service performance without changing the minimum total service cost, and corresponding theoretical proof has been provided. In addition, for improving the fault tolerance of system, the alternate node preference factor and algorithm (ANP) are presented, which can effectively reduce the probability of data copy loss, based on which an improved cost-efficient replica deployment strategy named ICERD is given. Finally, by simulating the random occurrence of cloud node failures in the experiments and comparing the ICERD strategy with representative strategies, it has been validated that the ICERD strategy proposed in this paper not only effectively reduces customer access latency, meets customers' QoS requests, and improves system service quality, but also maintains the load balancing of the entire system, reduces service cost, enhances system fault tolerance, which further confirm the effectiveness and reliability of the ICERD strategy.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.10
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• pp.1869-1880
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• 2009

Distribution line fault has been reduced gradually by the efforts on improving the quality of electrical materials and distribution system maintenance. However faults caused by medium voltage customers have been increased gradually even though we have done many efforts. The problem is that we don't know which customer will cause the fault. This paper presents the concept to find these customers using data mining techniques, which is based on accumulated fault records of medium voltage customers in the past. It also suggests the prediction model construction of medium voltage customers causing distribution line fault and methods to enhance the reliability of distribution system. We expect that we can effectively reduce faults resulted from medium voltage customers, which is 30% of total faults.

• Journal of Internet Computing and Services
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• v.9 no.3
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• pp.103-117
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• 2008

General customer uses internet, SMS(Short Message Service), ATM(Automated Teller Machine), DM(Direct Mail), and telephony services, etc, for service of big businesses and small and medium enterprises, securities, financial institutions, bank. In particular, the case of Fire insurance & Securities, financial institutions, banks must meet Real-Time constrain control through QoS(Quality of Service) ensure. In this paper, we design and implement a system model about Fault-Tolerance IVR(Interactive Voice Response) of Multi Channel Service based on CRM(Customer Relationship Management) environment for the first inbound position of customer. The proposed model can be widely used in Large-scale Customer Response service.

• Proceedings of the KIEE Conference
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• 2008.09a
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• pp.47-51
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• 2008

Computer and communication of based IT technology use to das that remote control, monitoring, measuring automation gas switch, recloser totaled far about $20{\sim}30km$. For increasing efficiency billing, metering of high voltage customer use to amr system. If between das and amr interface operate when generated fault in high voltage electric equipment of customer part, amr system serve to das quickly in fault information data, correct fault location.

• The Journal of the Korea institute of electronic communication sciences
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• v.3 no.4
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• pp.260-265
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• 2008

The arc-fault occurring in the customer system becomes the direct cause of electric fire. However, it is very difficult to identify the arc-fault using the existing fault detection mechanism because the magnitude of the fault current is very small. Accordingly, this paper analyzes the causes of arc fault and designs the basic detection mechanism of arc fault. And then, it proposes an signal processing-based arc-fault determination methodology which can enhance the of accuracy of the arc-fault determination by applying DFT/DWT to the voltage and current waveform. Finally, this paper showed the application methodology of the proposed signal processing based fault determination method by applying and analyzing DFT/DWT to an high voltage in-rush current waveform.

• The Transactions of the Korean Institute of Electrical Engineers A
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• v.53 no.10
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• pp.550-555
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• 2004

Fault section isolation and service restoration are very important for function of DAS. In Japan, a progressive protection method is used for the line to ground fault section isolation and service restoration. But the progressive protection method has a drawback that the customer will experience outage time and that the rate in use of the feeder is not over 50%. This paper presents a new Service Restoration Algorithm which is for the line to ground fault section isolation and service restoration method for a ungrounded distribution system. If the proposed algorithm is used, the rate in use of the feeder can improve than before because a distribution system can change multi connection of feeder and the customer's outage time can be reduced. The proposed algorithm has been successfully tested in a distribution system.

• Progress in Superconductivity and Cryogenics
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• v.6 no.3
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• pp.44-49
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• 2004

As the load density of KEOCO system is higher, the fault current can be much higher than SCC(Short Circuit Capacity) of circuit breaker. Fault current exceeding the rating of circuit breaker is a very serious problem in high density load area, which can threaten the stability of whole power system. Even though there are several alternatives to reduce fault current, as the superconductivity technology has been developed, the HTS-FCL(High Temperature Superconductivity Fault Current Limiter) can be one of the attractive alternatives to solve the fault current problem. This study presents the application of 154kV HTS-FCL in Korean power system.