• Title/Summary/Keyword: Emotional labor

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Effects of a Mindfulness-Based Mind-Body Intervention Program using Marine Resources on the Improvement of Sleep Quality and Mood Symptoms in Korean Female Emotional Labor Workers : A Pilot Study (해양자원을 활용한 심신치유기법이 여성 감정노동자들의 수면, 우울 및 기분 증상 개선에 미치는 효과 : 예비 연구)

  • Lee, Sang-Ah;Lee, Sung-Jae;Yook, Young-Sook;Huh, Yu-jeong;Lee, Min-Goo;Choi, Hwi-young;Lee, Jae-Hon
    • Sleep Medicine and Psychophysiology
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    • v.25 no.2
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    • pp.58-67
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    • 2018
  • Objectives: The purpose of this pilot study was to examine the effects of a mindfulness-based Body-Mind Intervention Program using marine resources on the improvement of quality of sleep, mood symptoms, and cognitive function in Korean female emotional labor workers. Methods: Twelve female workers who experienced excess emotional labor participated at the training camp program for five days in Danghangpo-ocean park, Goseung-gun, Gyeongnam Province in South Korea. Participant sleep quality, mood symptoms, and cognitive functioning before, after, and 1.5 months later were evaluated and analyzed. Results: After participating in the marine resource program, participants reported significantly decreased sleep latency. Global sleep quality, cognitive functions (attention, flexibility, and inhibition control), and mood states, including depression, tension, anger, fatigue, were also improved. These effects were generally maintained after 1. 5 months (PSQI t = 2.63, p = 0.02 ; HAM-D t = 5.92, p < 0.001). Conclusion: A Body-Mind Intervention Program using marine resources was effective in relaxing emotion-related tension and improving cognitive function. To advance this pilot study, it is necessary to carry out further research to investigate the use of marine resources in mental health interventions.

The Impact of Emotional Labor and Job Stress on the Patient Safety Management Activities among Emergency Room Nurses in Small-Medium Sized General Hospitals (중소병원 응급실 간호사의 감정노동, 직무스트레스가 환자안전관리활동에 미치는 영향)

  • Lee, San-Na;Kim, Seon-Ha
    • The Journal of the Korea Contents Association
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    • v.22 no.3
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    • pp.222-235
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    • 2022
  • The purpose of this study is to investigate the effect of emotional labor and job stress on patient safety management activities in emergency room nurse. Data were collected using self-report questionnaires from 143 nurses working in the emergency room of small and medium-sized hospitals. As factors influencing patient safety management activities, emotional labor, job stress, demographic characteristics, and work characteristics were investigated. Stepwise multiple regression analysis were used for factors affecting patient safety management activities. There were significant differences in patient safety management activities by age, experience in emergency room, position, work pattern, and intention to move to another department. In the regression analysis, the factors that had a significant effect on patient safety management activities were job stress and choice to work in the emergency room, and the explanatory power of these variables was 27%. It was found that the higher the job stress, the lower the patient safety management activity. In conclusion, it is necessary to manage job stress arrange departments according to individual needs to improve patient safety management activities of nurses in the emergency room of small and medium-sized hospitals.

Analysis on prehospital care of emergency labor pain, vaginal bleeding and sexual assault patients by 119 emergency medical technicians (진통 분만, 질출혈과 성폭행 환자에 대한 119구급대원의 병원전 응급처치 분석)

  • Baek, Mi-Lye
    • The Korean Journal of Emergency Medical Services
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    • v.17 no.2
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    • pp.9-20
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    • 2013
  • Purpose: The purpose of this study is to provide basic data to improve prehospital emergency care for patients with labor pain, vaginal bleeding and rape experience by analyzing the reports of 119 emergency medical technicians. Methods: Data were prehospital reports of 190 patients having chief complaints of labor pain, vaginal bleeding and rape in Chungcheongnam-do from January 1, 2012 to December 31, 2012. Data were analyzed using SPSS 21.0 descriptive statistics and $x^2$-test. Results: From the 190 cases of labor pain, vaginal bleeding and rape, labor pain accounted for 57.9% including 75.5% of normal delivery; vaginal bleeding accounted for 35.8% including 26.5% of postpartum hemorrhage; and rape victims accounted for 6.3%. Cases with more than one vital sign accounted for 94.2%, but cases without primary assessment of the obstetrics and gynaecology accounted for 38.4% from gestation weeks, 78.0% from parity, and 87.4% from history taking relating to event. Patient care including emotional support was the first priority care accounted for 78.4% and 60% of care was keeping the patients warm. Conclusion : In order to handle various emergency situations properly, the records must be supplemented by obstetrical and gynaecological rape checklist and rape victims supporting system should be established.

Emotional Character Animation System Using Cognitive Emotional Theory

  • Shim, Youn-sook
    • Proceedings of the KAIS Fall Conference
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    • 2003.11a
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    • pp.10-15
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    • 2003
  • In computer graphics, most animations of characters have been created using the traditional and often highly labor intensive key-framing technique. Recently, character animation is demanded increasingly automated techniques for animation according to interaction with the user or environment of the user. In this paper, we will propose a new method which can animate characters automatical/y with user interactions. The character's behavior is determined as a result of understanding the emotional condition of the user. Psychology and cognitive AI provide some ideas about how to approach this problem. Our study is based mostly on the theories of Ortony, Clore and Collins, which were designed to be implemented computationally. In our system, we can make 22 emotion types and some more behavior features and we apply to some characters.

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Emotional Intelligence and Job Stress of Clinical Nurses in Local Public Hospitals (간호사의 정서지능과 직무스트레스 - 지방공립의료원을 중심으로 -)

  • Lee, Sook
    • Journal of Korean Academy of Nursing Administration
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    • v.16 no.4
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    • pp.466-474
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    • 2010
  • Purpose: This study was done to identify the relationship between emotional intelligence (EI) and job stress of clinical nurses in small to medium-sized hospitals. Methods: Data were collected from a convenience sample of 152 nurses working in 4 local public hospitals in one district. EI was measured with the scale developed by Law, Wong, & Song (2004), and job stress with the scale by Choi, Kang, & Woo (2006). Data were analyzed with PASW (SPSS) 18.0, using descriptive statistics, t-test, ANOVA, Scheffe' test, Pearson correlation coefficients, and multiple regression. Results: There were significant differences in EI according to work time, in self-emotional appraisal according to salary, in regulation of emotion according to marital status, age, work time, and salary. There were also significant differences in job stress including somatization, depression and anger according to marital status, work time, and salary. Correlation between EI and job stress was negative. EI explained 17.3% of variance in job stress. Conclusion: The findings indicate that to decrease job stress, nursing managers need to develop EI, especially self-emotional appraisal and regulation of emotion for nurses in their twenties and for unmarried nurses.

A study of display rule for none face-to-face emotional worker's job satisfaction (기업의 표현규정이 비대면 감정노동자의 직무만족에 미치는 영향에 관한 연구)

  • Yeo, Hyun Jin;Park, Ji Young;Moon, Jae Young
    • Journal of Korean Society for Quality Management
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    • v.44 no.3
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    • pp.649-660
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    • 2016
  • Purpose: The purpose of this study is to find empirical studies the causal relationship among positive defining representation, negative defining representation, surface acting, deep acting, dissatisfaction of job, and intention of job transfer. Methods: The collected data through the survey by customer satisfaction team of "A" company call center. Results: The result of this study is that emotion and behavior norm influence on deep act of expressing both positive impacts of the employees. Conclusion: Feelings of corporate representation norm is psychologically of employees that because it affects even also must facilitate the surface acts and internal acts of employees and job dissatisfaction at the same time due to emotional dissonance and emotional exhaustion and turnover are hidden on the back emotion norms in the contact department, it should be aware of the need to address the emotional problems. Companies need to develop a variety of programs with attention to addressing the emotional difficulties experienced by workers.

Development and effects of a high-risk pregnancy emotive role-play program for nursing students: a quasi-experimental study

  • Bo Gyeong Lee;Sun-Hee Kim
    • Women's Health Nursing
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    • v.28 no.4
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    • pp.317-328
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    • 2022
  • Purpose: This study aimed to develop an emotive role-play program for nursing students focusing on high-risk pregnancy and analyze its effects on communication skills, clinical performance, and emotional intelligence. Methods: A quasi-experimental nonequivalent comparison group design was adopted with 83 nursing students (experimental group, 45; comparison group, 38) who participated voluntarily in an extracurricular program. The preliminary survey was conducted on November 3 and November 4, 2020, and the follow-up survey was conducted on November 12, 2020, for the comparison group and on November 27, 2020, for the experimental group. A program that included five role-play scenarios related to induced labor, preeclampsia, premature rupture of membranes, preterm labor, and infertility was developed by a group of experts and presented to the experimental group over 11 total hours across 3 days. Each student participated in a role-play scenario as a patient, family member, or nurse and observed three other scenarios. The comparison group received a workbook after the follow-up evaluation. The independent t-test was performed to analyze changes in communication skills, clinical performance, and emotional intelligence. Results: Communication skills (t=1.84, p=.035) and clinical performance (t=2.75, p=.004) significantly increased in the experimental group compared to the comparison group. A significant difference was not observed between the experimental and comparison groups for emotional intelligence (t=1.36, p=.088). Conclusion: The emotive role-play program concerning high-risk pregnancy was effective in improving nursing students' communication skills and clinical performance and can be used in nursing education related to high-risk pregnancy and childbirth.

The Effect of Emotional Dissonance on the Mental Health of University Administration Staff -The Mediating effect of Psychological Flexibility- (대학 행정직원들의 감정부조화가 정신건강에 미치는 영향 -심리적 유연성의 매개효과-)

  • Lee, Jung-Min;Hong, Min-Hee;Jang, Ki-Won
    • Journal of Convergence for Information Technology
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    • v.11 no.10
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    • pp.239-249
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    • 2021
  • The purpose of this study is to verify the mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) in university administration staff. For this study, a sample of 191 university administration staff completed the questionnaires. The data was analyzed using the SPSS program and Sobel Test. The results of the analysis are as follows: 1. Most of the university administration staff had difficulties with emotional dissonance(52.36%), depression(47.12%), anxiety(58.12%), and somatic symptoms(62.83%). 2. The risk group of emotional dissonance had a significantly higher level of depression, anxiety and somatic symptoms compared with the normal group. 3. Emotional dissonance and psychological flexibility had a significant effect on depression, anxiety and somatic symptoms. 4. The mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) was verified. Finally, We suggested the need to intervene in emotional labor and mental health in university administration staff and psychological flexibility as an intervention and prevention method.

2014 Korea Working Conditions Survey Data Analysis (2014년 근로환경조사 데이터 분석)

  • Kim, Youngsun;Lee, Jaehee;Baik, Jaiwook
    • Journal of Applied Reliability
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    • v.15 no.3
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    • pp.181-191
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    • 2015
  • Change in labor time is affecting occupational safety and health. Recently reduction in labor time brought innovational operation method, investment in plant and equipment, and flexible labor time in some companies, thereby affecting working conditions for labourers. However, working conditions for some vulnerable social groups have deteriorated. As a result, they are becoming more exposed to risk factors such as injury and emotional stress. In this study we use 2014 KWCS data in order to find the social and demographic characteristics in Korean working conditions. To this end, we use exploratory data analysis approach to find the relationship between some of the important variables in the KWCS data. We also use Press-State-Response model to find which group of people are vulnerable to Press and State. We find that women, people over age 50 and business owners are more vulnerable to Press and State than men, people below age 50 and wage workers.

Multi-dimensional Emotional Intelligence Effects on Intrinsic/Extrinsic Motivation and Job Satisfaction: Analysis Using Laborer Perceived Organizational Support

  • Yang, Hoe-Chang;Cho, Hee-Young;Lee, Won-Dong
    • Asian Journal of Business Environment
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    • v.5 no.4
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    • pp.13-18
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    • 2015
  • Purpose - Based on previous studies, this study extends current research and investigates whether the sub-factors of emotional intelligence increase job satisfaction or employee intrinsic and extrinsic motivation and perceived organizational support. Research design, data, and methodology - This study categorizes service employees' (consultants) emotional intelligence into four sub-factors: regulation of emotion, appraisal of emotion, utilization of emotion, and expression of emotion. The study then investigates the sub-factor effects on job satisfaction. A total of 353 valid questionnaires were collected. Results - The results of the path analysis showed that appraisal, utilization, and expression of emotion had a positive effect on intrinsic motivation, and utilization of emotion had a positive effect on extrinsic motivation. Extrinsic motivation had a positive effect on perceived organizational support and job satisfaction, and perceived organizational support had a positive effect on job satisfaction. Conclusion - As consultants' utilization of emotion is rendered as the ability to use emotion to improve performance, the conclusion is that such factors as monetary performance incentives are important in order to boost job satisfaction of the consultants.