• Journal of Fashion Business
• /
• v.14 no.2
• /
• pp.27-41
• /
• 2010

The purpose of this study is to investigate the relationship between service orientation of fashion organization and employee's customer orientation. For this study, salespersons in clothing stores were selected as the subjects. We used 4 factors SERV*OR Scale: service leadership, human resource management, employee's empowerment, service system as an organizational service orientation. The results are as follows: First, Service Orientation of the company in fashion field affects the employee's customer orientation. In other words, a fashion company with a higher service orientation will have employees with a higher customer orientation. Second service orientation factors revealed differences depending on the store. Department stores had no effect on factors such as employee's empowerment, service system, but agency stores and outlet stores had effects on all factors. This influential factor is created due to the difference in fashion distribution. Human resource management especially seemed to carry weight among the factors in all stores. So, first and foremost fashion companies should make efforts on education, training of employee.

• Proceedings of the Safety Management and Science Conference
• /
• 2011.11a
• /
• pp.727-745
• /
• 2011

Courier and logistics services such as customer contact employees (customer-contact employee) of the attitudes and behavior of the customer satisfaction level of service quality evaluation and a very big impact. In this study, using a typical customer contact employees, and to target the delivery service industry employees the organization's service orientation and customer orientation by examining the impact on the quality of companies within the organization for growth and development needs and the importance of service orientation will be trying out for. The results of this study can be summarized as follows. First, the chief executive of the organization to configure a service orientation and a detailed understanding of the factors that determine this by managing the organization to effectively come up with a way to make and ultimately the organization's service orientation, organizational culture can be positioned as effort should be taken. Second, service companies through regular training and education to maintain a certain level of service quality should be. Third, the service organization's service orientation is not a fad or a means of sustain and develop the company's survival strategy is to get out. To do this, good communication between the field and management can be achieved by a variety of channels to be established, and management's willingness to provoke sympathy for the employees should be provided.

• Fashion & Textile Research Journal
• /
• v.15 no.6
• /
• pp.912-922
• /
• 2013

This study examined the differences in appearance orientation and appearance management behavior in groups (classified by the body mass index) as well as explored the differences in each of demographic variables. Data were collected from 513 respondents from the city of Daegu as well as Gyeongbuk province. Collected data were analyzed by descriptive statistics, ANOVA, and Duncan tests. The results showed that 14.3% of the respondents were underweight, 60.0% normal, and 25.7% overweight according to BMI. The appearance orientation of the respondents was revealed to be high. Skin care was the most popular appearance management behavior, followed by make-up, clothing selection, hair care and weight training. Due to appearance orientation by body type, the appearance orientation for the underweight was the highest followed by normal and overweight. There were significant differences in skin care, make-up, clothing selection, hair care among the three groups in appearance management behavior; however, no differences in weight training. Generally, appearance management behavior of the underweight was the highest, followed by the normal and the overweight. In addition, there were significant group differences in appearance orientation and appearance management behavior according to demographic variables. This study contributes basic information to the field of appearance management behavior research and beauty industry marketing strategy through a better understanding of the relationships of BMI, appearance orientation, and appearance management behavior.

• The Journal of Asian Finance, Economics and Business
• /
• v.9 no.5
• /
• pp.345-354
• /
• 2022

The importance of the public sector's role in fostering a positive business climate has prompted public sector organizations to consistently enhance their performance. The study aims to develop service orientation dimensions for public sectors and examine the relationship between service orientation and organizational performance. A field survey was employed in this study. Six hundred questionnaires were distributed, and four hundred and eighty-eight were returned and analyzed. Factor analysis and multiple regression analysis were used in the dataset. This study identifies five dimensions of organizational service orientation in public sector service organizations: technology-service standard-communication, service vision, service delivery, service training and powering, and servant leadership. The result also concludes that service orientation influences organizational performance, such as corporate growth, service quality image, IT effectiveness, service innovation, and public complaint. This study's findings imply that public sector organizations should rectify service orientation factors to increase corporate growth, service quality image, IT effectiveness, service innovation, and public complaint reduction. Managerial guidelines are presented for developing a service orientation.

• Journal of the Korea Society of Computer and Information
• /
• v.24 no.6
• /
• pp.29-35
• /
• 2019

In this paper, the effects of educational contents on job behavior, the effects of job behavior on job effectiveness and the effects of educational contents on job effectiveness were studied when working in the Software field. For this purpose, a questionnaire survey was conducted on the learning workers who conducted the training in the IT field, and 302 valid questionnaires were used for the analysis. The research model was set up to test exploratory factor and confirmatory factor analysis and hypothesis, and the research hypothesis was tested by applying structural equation. The effects of job behavior on job effectiveness were positively related to job satisfaction, customer orientation, and organizational commitment.

• Journal of Practical Engineering Education
• /
• v.15 no.2
• /
• pp.273-283
• /
• 2023

Education has recently witnessed a rapid increase in the use of edutech worldwide. This study focuses on Korean workers and explores an edutech-based learning model for vocational education and training. Based on analyses of edutech cases and interviews with edutech experts, a draft edutech model was designed and the validity was evaluated based on two Delphi surveys with a panel of experts in the field. The study's findings suggest that edutech-based employee education and training should prioritize LXP orientation (last CVR=1, last Mean=4.70) , implement adaptive learning through learning analytics (last CVR=1, last Mean=4.90), enhance the human touch effect using edutech (last CVR=1, last Mean=4.90), and emphasize the importance of designing curricula that apply edutech in a step-by-step learning process while incorporating suitable instructional design for the key technologies involved in vocational training programs. In addition, it was revealed that there is a strong need to implement a method that makes each stage of the learning process more effective (before, during, and after). Edutech-based vocational training program should consider the interests of all stakeholders, including learners, instructors, vocational training institutions, and government agencies. Given the promotion of government-sponsored vocational training projects in Korea, the findings of this research are likely to have significant implications for the future of Korea's education and training policies.

• Journal of Practical Agriculture & Fisheries Research
• /
• v.3 no.1
• /
• pp.3-19
• /
• 2001

This study was carried out to prepare some devices for the development the field professor's roll of the Korea National Agricultural College(KNAC). In this study, we had visited and interviewed twenty-four KNAC's field professors. Through this our experience of study, we could suggest several development devices of the roles of KNAC's field professor, so the results of this study as follows : (1) Main roles of the field professors could be classified into 4 categories, with these desirable aspects could be deducted. (2) Selecting the good field professors is an important work, so that we prepared a comprehensive checking list to be used to select the desirable field professor. (3) In order to enhance the selected field professor's roles and activities, workshop for the professors, orientation training for the students and various supporting activities should be well organized with recognizing those as the important factors.

• The Journal of the Korea Contents Association
• /
• v.12 no.1
• /
• pp.234-243
• /
• 2012

The purpose of this study was to develop psychological skill training program for actor with considering the ecological validity of social, cultural environment in Korean but also examine the effect of psychological skill training through psychological counseling and field study to decrease stage-anxiety. The experimental group were 2 actors, who were selected by purposive sampling. The psychological skill training program to decrease stage-anxiety for actor was composed of five stages, 12times and categorized as orientation, breathing regulation, progressive relaxation training, group counseling, heart rate bio-feedback training, self concentration, routine training, behavior therapy & self reinforcement, image training. The effects was examined on stage performance anxiety scale, psychological counseling and observation of experts. As the result of applying the psychological skill training to decrease stage-anxiety, cognitive state anxiety, somatic state anxiety were decreased. According to the result of counseling and observation, they were changed affirmative on self confrontation, harmony and rapport between actor and object. This result demonstrated the psychological skill training & counseling to decrease stage-anxiety for actor were effective.

• International conference on construction engineering and project management
• /
• 2015.10a
• /
• pp.248-251
• /
• 2015

High injury and fatality rates remain a serious problem in the construction industry. Many construction injuries and fatalities can be prevented if workers can recognize potential hazards and take actions in time. Many efforts have been devoted in improving workers' ability of hazard recognition through various safety training and education methods. However, a reliable approach for evaluating this ability is missing. Previous studies in the field of human behavior and phycology indicate that the visual focus of attention (VFOA) is a good indicator of worker's actual focus. Towards this direction, this study introduces an automated approach for estimating the VFOA of equipment operators using a head orientation-based VFOA estimation method. The proposed method is validated in a virtual reality scenario using an immersive head mounted display. Results show that the proposed method can effectively estimate the VFOA of test subjects in different test scenarios. The findings in this study broaden the knowledge of detecting the visual focus and distraction of construction workers, and envision the future work in improving work's ability of hazard recognition.

• The Journal of the Korea Contents Association
• /
• v.8 no.6
• /
• pp.130-139
• /
• 2008

The purpose of this study was to develop psychological skill training program for actor with considering the ecological validity of social, cultural environment in Korean but also examine the effect of psychological skill training through psychological counseling and field study to decrease stage-anxiety. The experimental group were 2 actors, who were selected by purposive sampling. The psychological skill training program to decrease stage-anxiety for actor was composed of five stages, 12times and categorized as orientation, breathing regulation, progressive relaxation training, group counseling, heart rate bio-feedback training, self concentration, routine training, behavior therapy & self reinforcement, image training. The effects was examined on stage performance anxiety scale, psychological counseling and observation of experts. As the result of applying the psychological skill training to decrease stage-anxiety, cognitive state anxiety, somatic state anxiety were decreased. According to the result of counseling and observation, they were changed affirmative on self confrontation, harmony and rapport between actor and object. This result demonstrated the psychological skill training & counseling to decrease stage-anxiety for actor were effective.