• 지능정보연구
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• 제14권4호
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• pp.147-160
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• 2008

업무프로세스 관리시스템(BPMS：business process management system)을 이용하면 새로운 프로세스를 정의하거나 기존의 프로세스를 갱신하는 일이 매우 용이하다. 대체로 표준화되고 일상적인 업무를 대상으로 프로세스를 관리하는 것은 이러한 소프트웨어를 사용하여 효율성을 높일 수 있겠으나, 비일상적인 예외상황에 대한 처리를 위해서는 별도의 전문가 참여나 특수한 의사결정 과정을 거쳐야 하는 경우가 많다. 본 논문은 다수의 예외처리용 업무 프로세스가 저장소에 축적된 상황을 전제로 예외처리 프로세스 선정의 자동화 방안을 제시한다. 예외처리에 가장 적합한 프로세스를 검색하는 것은 예외상황에 관한 충분한 이해가 필요하기 때문에 상황의 인지(context awareness)는 매우 중요한 과제이다. 예외상황의 이해를 원활히 하고, 예외처리 프로세스의 효율적인 선정을 위해 본 연구에서는 '상황변수'와 '의사결정변수' 자료구조를 도입하였다. 전자상거래의 배송과정의 예외사례를 사용하여 제시한 변수구조가 어떻게 검색트리 생성에 활용되는지를 예시하였다. C5.0 알고리즘은 최적검색트리를 생성해주며, 그것은 또한 문제의 상황에 최적인 예외처리 프로세스의 선정을 위한 검색경로를 설정한 것임을 보여준다.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2006년도 춘계공동학술대회 논문집
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• pp.265-270
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• 2006

In an organization where major business operations are geared by business process management system(BPMS), routine tasks are processed according to the predefined business processes. However, most business operations are subject to some sort of exceptions, and the exceptional situations require update of the existing business process model, or a new business process model has to be defined to handle the exceptions. This paper proposes a system architecture that deploys business process repository as the media for storage and retrieval of the various business process models developed for exception handling. Well defined situation variables and decision variables play the key role for efficient storage and retrieval of the business process models developed for exception handling. The data mining technique C5.0 was used to build the optimum path for the process repository search tree.

• 방사성폐기물학회지
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• 제20권1호
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• pp.119-126
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• 2022

This study provides technical information about the nuclear fuel handling process, which consists of various subprocesses starting from new fuel receipt to spent fuel shipment at a nuclear power plant and the design requirements of fuel handling equipment. The fuel handling system is an integrated system of equipment, tools, and procedures that allow refueling, handling and storage of fuel assemblies, which comprise the fuel handling process. The understanding and reaffirming of detailed code requirements are requested for application to the design of the fuel handling and storage facility. We reviewed the design requirements of the fuel handling equipment for its adequate cooling, prevention of criticality, its operability and maintainability, and for the prevention of fuel damage and radiological release. Furthermore, we discussed additional technical issues related to upgrading the current code requirements based on the modification of the fuel handling equipment. The suggested information provided in this paper would be beneficial to enhance the safety and the reliability of the fuel handling equipment during the handling of new and spent fuel.

• Journal of Computing Science and Engineering
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• 제9권2호
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• pp.108-117
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• 2015

Interrupt handling is generally separated from process scheduling. This can lead to a scheduling anomaly and priority inversion. The processor can interrupt a higher priority process that is currently executing, in order to handle a network packet reception interruption on behalf of its intended lower priority receiver process. We propose a new network interrupt handling scheme that combines interrupt handling with process scheduling and the priority of the process. The proposed scheme employs techniques to identify the intended receiver process of an incoming packet at an earlier phase. We implement a prototype system of the proposed scheme on Linux 2.6, and our experiment results show that the prototype system supports the predictable real-time behavior of higher priority processes even when excessive traffic is sent to lower priority processes.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2003년도 춘계학술대회 논문집
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• pp.1438-1441
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• 2003

The project for "Development of Advanced Spent Fuel Management Technology" has a plan of a demonstration for the Advanced Management Process in the hot cell of IMEF. The Advanced Management Process are being developed for efficient and safe management of spent fuels. For the demonstration, several devices which are used to safely transport and handle nuclear materials without scattering have been derived by analyzing the Advanced Management Process, object nuclear material and modules of process equipment and performing graphical simulation of transportation/handling by computers. For verification, powder transportation vessel and handling device have been designed and manufactured. And several tests such as transporting, grappling, rotating the vessel have been performed. Also, the design requirements of transportation/handling equipment have been analyzed based on test results and process studies. The developed design requirements in this research will be used as the design data for the Advanced Management Process.

• 산업경영시스템학회지
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• 제27권4호
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• pp.59-68
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• 2004

Recently, shifting channel power is forcing supply chain to take back products. As you can imagine returned product has always been a problem for all parties in the supply chain due to the disruption in operations and a headache in processing returned products. Therefore, every member of supply chain should respond to reverse logistics activities particularly for the return handling process. Under such a strong demand of efficient and cost effective reverse logistics activities, particularly for the return handling process, the information system should be implemented and participated in intensively. This study analyzed the reverse logistics information factors for environmental conscious logistics system limited to returns from customers/consumers. The results provide reverse logistics information factors based on the return handling process which can be used as benchmarking for companies seeking implementation of an efficient return handling system.

• 한국방사성폐기물학회:학술대회논문집
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• 한국방사성폐기물학회 2004년도 Proceedings of the 4th Korea-China Joint Workshop on Nuclear Waste Management
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• pp.205-219
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• 2004

The remote operation of the Advanced Spent Fuel Conditioning Process (ACP) is analyzed by using the 3D graphic simulation tools. The ACP equipment operates in intense radiation fields as well as in a high temperature. Thus, the equipment should be designed in consideration of the remote handling and maintenance. As well as suitable remote handling and maintenance technology needs to be developed along with the design of the process concepts. To develop such remote operation technology, we developed the graphic simulator which provides the capability of verifying the remote operability of the ACP without fabrication of the process equipment. In other words, by applying virtual reality to the remote maintenance operation, a remote operation task can be simulated in the graphic simulator, not in the real environment. The graphic simulator will substantially reduce the cost of the development of the remote handling and maintenance procedure as well as the process equipment, while at the same time developing a remote maintenance concept that is more reliable, easier to implement, and easier to understand.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 2004년도 ICCAS
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• pp.363-366
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• 2004

KAERI is developing the Advanced Spent Fuel Conditioning Process (ACP) as a pre-disposal treatment process for spent fuel. In this process, the management process must operate in intense radiation fields as well as in a high temperature. Therefore, remote maintenance has played a significant role in this process. Hence suitable remote handling and maintenance technology needs to be developed along with the design of the process concepts. To do this, we developed the digital mockup for the ACP. The digital mockup provides the capability of verifying the remote operability of the process without fabrication of the process equipment. In other words, by applying virtual reality to the remote maintenance operation, a remote operation task can be simulated in the digital mockup. Through utilizing this graphic simulation in this digital mockup, general guidelines can be established for designing equipment intended for remote handling and maintenance. Also, the designer of the equipment that must be remotely maintained should ensure that there is adequate access to the process equipment. The graphic simulator will substantially reduce the cost of the develo363pment of the remote handling and maintenance procedure as well as the process equipment.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.375-383
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• 2021

The justice issue in the service recovery process has become an interesting topic especially in rural banks in Indonesia. There are two types of justice issues in handling the complaint process; distributive and informational. This study aims to analyze the effect of distributive and informational justice on complaint handling satisfaction. This study also examines the mediating role of positive and negative emotions on the effect of justice in post-merger rural banks. This research employs a survey by distributing a questionnaire to 238 customers who have complained to one of the post-merger rural banks in West Java and Yogyakarta. This study uses the structural equation modelling (SEM) method by WarpPLS software. The results reveal that distributive and informational justice have a positive effect on positive and negative emotions, while informational justice does not affect positive and negative emotions. Distributive and informational justice directly affect satisfaction over complaint handling. On the other hand, positive and negative emotions affect satisfaction over complaint handling. The findings of this study suggest that positive emotion also mediates the distributive justice effect on satisfaction over complaint. Lastly, positive and negative emotions do not mediate the informational justice effect on satisfaction over complaint handling at post-merger rural banks in West Java and Yogyakarta, Indonesia.

• Human Ecology Research
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• 제52권4호
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• pp.429-441
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• 2014

The use of smartphones has grown rapidly over a short period of time, particularly for commuting news search, smart banking, and social networking services, and has had a significant impact on the pattern of contemporary life. Further, a wide range of applications are downloaded on to smartphones. This has also led a considerable number of complaints regarding these applications. In this study, we focus on the levels of dissatisfaction that users experience with smartphone applications and their effects on consumer complaint behavior along with the moderating effects of the complaint handling process and attribution. The aim of this study is to verify whether the following hypothesis--2 (low/high dissatisfaction level of smartphone applications)${\times}2$ (poor/excellent complaint handling process)${\times}2$ (internal/external consumer attribution)--is in accordance with the betweengroup design to build a factorial design experiment. The results of this study are as follows. First, the consumer's tendency to complain significantly influenced their dissatisfaction level. Second, consumer complaint behavior is modulated by the complaint handling process. Third, the external-attribution tendency of consumers was found to lead to more dissatisfaction than the tendency for internal attribution.