• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.35-38
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• 2001

This study was conducted a comparative study to identify the differences in service quality between Incheon and Kimpo international Airport and critical factors influencing satisfaction of airport customers. According the results of this study, all service quality factors except the service factor of geographical location of Incheon international airport are better than those of Kimpo international airport. However, all of service quality factors of Incheon airport are evaluated as inferior to those of american, western european and japanese international airports by both the airport visitors and the employees of one korean airliner. In addition the service factors such as response, safety, airport facility and geographical location are found as critical factors influencing satisfaction of the airport visitors and the airliner's employees. Among them the service quality factor of geographical location of Incheon airport is much inferior to that of Kimpo airport comparing with other service quality factors. Thus, the results of this study suggest that the managing team implement TQM and six sigma to enhance the service quality level of the Incheon international airport up to that of the american and western european international airport. Especially, it is strongly required that the Korean governmen deliberate in deciding the geographical location in case of planning new international airport because geographical location is related to not only traffic to airport but also safety of landing, taking off and flying.

• Journal of Environmental Impact Assessment
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• v.11 no.2
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• pp.67-77
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• 2002

Air traffic increased 12% annually in Korea since 1988 after the Olympics, this rate is two times than the rate of the world average. In order to accommodate fast growing aviation demand, Incheon International Airport is operated at Yongjong Island since March, 2001. The Incheon airport project will continue till 2020. After the final phase in 2020, Incheon International Airport will handle 100 million passengers, 530,000 flights and 7 million tons of cargo annually. In this study, air pollution from aircraft and other sources are calculated and assessed in Incheon International Airport area by EDMS(Emission and Dispersion Modeling System), which is a combined emission and dispersion model for airport. EDMS could also be considered power plant, incinerator and aircraft support equipment such as ground support equipment, aerospace ground equipment, auxiliary power units. And EDMS is recommended as preferred model for air quality assessment of the airport area by U.S. EP A. The result of this study shows that NOx emission from aircraft and support utility is estimated as 27,000 - 35,000 ton/yr and Namdong-Gu area in Incheon city is affected as 30-60 ppb by the NOx emission from these sources in 2020, the final phase of Incheon international airport construction.

• Korea Trade Review
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• v.44 no.1
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• pp.159-175
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• 2019

In China, the government has aggressively led the construction and expansion of airports across China. Upon this opportunity, "Korea-China" network is expected to expand. Therefore this study tried to deduce implications for Incheon International Airport by expansion of "Korea-China" traffic rights. As a result of analyzing the exchange values of traffic rights on the "Incheon~Beijing/Chengdu" routes, it was found that there is a concern that Chinese airlines could make inroads into Korean airline's market. In both routes, Korean airline's market share and passenger demand increased while the sales decreased after expanding traffic rights. On the other hand, Chinese airlines showed an increase in sales and a larger passenger growth than Korean airlines. Therefore it is necessary for the government to expand the traffic rights through detailed route value analysis.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.2
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• pp.71-80
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• 2014

Incheon international airport has tried to upgrade its image by hosting lots of international events and inviting celebrities as a honorary ambassador of airport. It is uncomparable to other airports all over the globe for incheon airport to utilize an honorary ambassador to promote airport. The purpose of this paper is to try to find out the PR effect of employing honorary embassador at Incheon airport, which has a positive impact on enhancing the image of Incheon airport. In other words, it should be considered the PR effect of honorary embassador has contributed to upgrading airport image resulting in the commitment of passengers. According to empirical research result, it is proven the attractiveness and trust of honorary embassador has not significantly positive impact on the airport's image. However it is also proven the PR activities of airport authority has a significant impact on the airport's image. Passengers believed the honorary ambassador has a high level of attractiveness and trust but they don't agree causal relationship among attractiveness, trust and airport image. That is, they are not interested in who is the honorary ambassador of airport but in the contents of airport's news article itself. The administrative implication is mentioned in the paper that airport authority should mainly focus on the contents of PR not the figure of the honorary ambassador.

• Journal of the Korean Geographical Society
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• v.50 no.5
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• pp.543-556
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• 2015

This study made an attempt at the empirical analysis of the influence of domestic, foreign economic changes on economy in Incheon & Incheon International Airport. For this purpose, this study, setting up the member countries of the Organization for Economic Cooperation and Development(OECD), Incheon Metropolitan City, and Incheon International Airport as research objects, conducted multi-regression analysis and path analysis of 11-year economic changes after the opening of the Incheon International Airport in 2001. As a research result, it was found that internal, external economic changes didn't show a positive influence on economy in Incheon, and growth & revitalization of the Incheon International Airport while international economic factors showed a directly positive influence on economy in Incheon, but the total effect directly related to Korean economy showed a negative influence. Accordingly, economy in Incheon has to actively cope with home, foreign macroeconomic change factors, and further, the endogenous growth strategy is required; as the methodolog.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.2
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.26 no.2
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• pp.116-122
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• 2018

Due to the opening of Incheon International Airport Terminal 2, the operation range of ground operators is expanding and the workload is increased, which may cause a deterioration of the operation quality. Airline and airport corporations are concerned about safety delays as well as delays in flight due to delays in operations. Air traffic demand at Incheon International Airport is expected to increase steadily in the future. Therefore, this study intends to derive quality improvement plan by investigating the perception of stakeholders about the status of fishing service in order to improve service quality of Incheon airport ground handling company. The results of the analysis are expected to be used as basic data for improving quality of service.

• Journal of the Korean Society for Railway
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• v.8 no.6 s.31
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• pp.610-616
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• 2005

The Incheon International Airport Express(I'Rex) is the railroad that connects Incheon International Airport, Gimpo Airport and Seoul Station. I'Rex is now under construction, and it will be connected to Gimpo Airport by 2007, to Seoul Station by 2010. However, there has been no discussion on how th connect different routes of railway Systems. Therefore it seems likely that rail passenger demand will be lower than that of limousine bus. Therefor, this paper proposes 4 effective connecting methods for I'Rex - (1) Shuttle transport, (2) Short-distance connecting transport (Inside I'Rex, Seoul Subway Line 9, 'Han-River line') (3) Mid-distance connecting transport (Jung-ang, Tae-baek, Young-dong line) (4) Long-distance connecting transport (Korean Train Express (Korean high speed railroad)) These methods can increase the connectivity of I'Rex with existing railroads and the competition power of I'Rex against a highway.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.3
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• pp.9-17
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• 2017

Incheon International Airport is total number of passengers using that increased by 8.3 percent year-on-year, with the highest level of user ratings since the opening of the previous year. Thus, After analyzing the positive image of Incheon International Airport and analyzing future corporate image development, the company conducted a study on improving the image of Incheon International Airport. Based on the SERVQUAL method, the study classified the five types of SERVQUAL. The difference in the distinctions of the media coverage varied, and the differences in the credibility of the media show that the differences between the press and the credibility of the media are not reflected in the characteristics of the media. These findings will provide data for the managerial control of corporate images based on positive or negative reporting on the Incheon International Airport, and based on the analysis of the findings, it is believed that it will benefit from being the most high-profile airport.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.15 no.4
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• pp.117-130
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• 2007

Incheon International Airport has handled 3,054,485 transfer passengers (11.9% transfer rate) and 950,441 transfer cargo(44.2% transfer rate)recorded in 2005. Comparing to 30-40% transfer passenger rate which are competition hub airports in northeast Asia, transfer passenger rate of Incheon International Airport is lower. Above all, We think that Minimum Connecting Time(MCT) which is relating factors with transfer rate need to be monitored to make up for the weak points in the current Incheon internationalairport system. Minimum Connecting Time is defined the legally minimum time necessary to change planes at a given airport. and Transfers represent 35% of the total passenger volume at Vienna International Airport in Europe, which underscores our function as a major international hub. Vienna is rated priority in reservation systems because of our excellent minimum connecting time, and that increases the sale of tickets through our airport. In 2004 the total number of transfer passengers rose 18% to 5,089,624. Short routes, a one roof concept and an outstanding logistics system make Vienna an ideal airport for transfers. This transfer-friendly one roof concept will also form the basis for the new VlE-Skylink Terminal. In case of Japan, Star Alliance has also implemented its so called "Move under one roof"concept at the new Centrair airport. All member carriers are located in the same part of the termina1, sharing check-in counters and ticketing facilities. Star Alliance member carriers can now offer customersa reduced average minimum connecting time of one hour, for transfers between international and domestic. The research purpose of the Study on the Enhancement for Minimum Connecting Time of Incheon International Airport is to increase transfer rate of passenger and cargo of Incheon International Airport at Northeast Asia through this paper.