• Journal of Korea Society of Industrial Information Systems
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• v.24 no.1
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• pp.95-108
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• 2019

Urban railway engineers' job stress cause fatal evils to both individuals and entire society and brings a significant loss in competitiveness. Thus, this research aimed to examine the factors affecting engineers' job stress and their negative results and seek ways to reduce job stress. This study analyzed the effects of job characteristics(job insecurity, job demand) and organization characteristics(irrational workplace culture) on job stress as well as the effects of job stress on psychological depression and human errors. Also, this study analyzed the moderating effects of organizational support in the relationships between job stress and psychological depression as well as job stress and human errors. A survey was conducted on urban railway engineers and the results were as follows. First, the high level of job insecurity and job demand had a positively effect on job stress while an irrational workplace culture had a positively effect on job stress. Second, job stress had a positively effect on psychological depression and human errors. Third, while job stress and perceived organizational support had a significant interaction effect on psychological depression, there was no significant interaction effect on human errors.