• The Journal of Information Systems
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• v.15 no.1
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• pp.21-48
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• 2006

Recently the development of information technology and the emergence of electronic commerce have changed the model of purchase behavior in customers. This research aims to enhance the reliability of the result compared to the existing studies in internet shopping mall, and to find out the influence that logistics service quality elements has on customer satisfaction and that customers satisfaction has on the repurchase intention and word of mouth intention. To do so, prior researchs on the logistics service quality, customer satisfaction, repurchase intention and word of mouth intention was widely reviewed and the relationship between logistics service quality elements and customer satisfaction, and between customer satisfaction and repurchase intention and word of mouth intention were empirically tested. A total of 256 responses were received and analyzed from internet shopping mall. The analyses showed partial support for the affirmative effect of logistics service quality, customer satisfaction and post-purchasing behaviors in the internet shopping mall.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.5
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• pp.680-687
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• 2016

Although advanced weapon system weapons with high-performance and various functions have been developed, weapon defects can be fatal in the weapons industry. Therefore, the army requires quality improvement to reduce the number of defects which occur during both the development and operation of the weapon system. Recently, many manufacturers, including weapons manufacturers, have conducted analyses using defect related big-data in order to improve the quality. However, there have been few data analyses, because it is difficult to obtain the data required for the analysis of the development phase. Therefore, this study summarizes the pattern of the weapon system, military organization, and defect types using the actual data of the Post-Logistics Support (PLS) phase. The PLS data, which is referred to as the data collected after force integration, includes information on requests for maintenance. Through this information, this study selects key variables and analyzes the selected variables. The analysis results show the critical factors to be considered during the development phase. Finally, this study proposes a framework for advanced PLS systems using the PLS data. The proposed framework enables the development time of weapon systems to be further shortened and their quality to be improved.

• The Journal of Korea Robotics Society
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• v.18 no.3
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• pp.323-329
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• 2023

This paper discusses the application of collaborative robots to the de-palletizing in IMC (Inte-grated Mail Center). The domestic courier logistics market has grown rapidly, and logistics centers are reaching critical capacity. Therefore, digital innovation based on logistics automation is necessary, and this paper looks at the factors to be considered when introducing collaborative robots and improvement measures considering the characteristics of the de-palletizing task. The benefits of introducing collaborative robots include immediate efficiency and the goal of assisting workers. The paper reviews related research and cases of collaborative robots applied to logistics centers and summarizes the results of collaborative robots introduced to actual postal logistics centers. The paper also provides a comparison of collaborative robots and industrial robots and presents four candidates for collaborative robots for logistics work. The paper also considers suction grippers to be mounted on the arm to grasp the parcel. The paper concludes by discussing the introduction of collaborative robots in the post office logistics center.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.1
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• pp.566-576
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• 2018

As the weapon systems of the Korean Army possess massive firepower and multiple functions, the improvement of their quality through reliability prediction is becoming increasingly important. Currently, the reliability prediction of the weapon systems of the Korean Army is a difficult process, because it is conducted by naively calculating the reliability of their constituent parts. Recently, as various studies using accumulated data are undertaken across various industries, the defense industry is also attempting to analyze the Dark Data which have been accumulated but not yet used. Therefore, it is necessary to apply Post-Logistics Support (PLS) data in order to improve the reliability of the weapon systems and, for this purpose, the Korean Army needs to conduct diverse studies. Especially, the PLS data in the defense industry is very useful for reliability prediction, because the data on the defects reported after the development of the weapon systems are accumulated in this phase. This study examines the existing reliability prediction method conducted using the component parts and proposes a new reliability prediction method using PLS data. This framework can ultimately contribute to improve the prediction accuracy and quality of the weapon systems.

• Journal of Korea Society of Industrial Information Systems
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• v.21 no.3
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• pp.57-71
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• 2016

Even though the Korean military continued to develop military logistics support systems, sufficient research on logistics service has not been conducted. The main purpose of the research is to examine employees' job satisfaction of logistics units by logistics functions (the ordnance, the supply, the food), and further the relationship between the job satisfaction of logistics units and service quality of the user(combat) units. Some results are as follows. First, the job satisfaction among logistics units was significantly different by functions. Second, the tangible among service quality factors of user units was been significantly different among functional units. Finally, through the post hoc analyses, some meaningful results on service quality were also identified.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.10
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• pp.289-299
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• 2016

Weapon systems require reliability in the development phase for efficient combat readiness. Improved reliability in various manufacturing processes have been achieved using data analysis. However, data analysis in the development phase is difficult due to problems such as the lack of data, high cost, and the importance of security. Therefore, Post Logistics Support (PLS) data collected following integration is analyzed for long-term quality improvement of weapon systems. In this study, we propose a methodology for examining the correlation between the failure rate and PLS data as follows: First, key variables affecting reliability were identified the correlation between variables on the failure rate examined. Second, corresponding analysis was conducted for determining the correlation between patterns of categorical data. Third, extract categories with the higher contribution and quality of representation, and find the highest variable correlated with failure period through visualization. Then, after selecting patterns which have shorter failure period, the cause of decreased reliability was confirmed through frequency analysis. This study will contribute to improving reliability when developing new weapon systems and will help to strengthen the combat readiness of military.

• Journal of Distribution Science
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• v.18 no.4
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• pp.39-50
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• 2020

Purpose: This paper aimed to study the current locations of post offices to analyze service coverage area for parcel delivery in the Eastern Economics Corridor (EEC), which must be considered in the last mile to extend delivery service for e-commerce growth. Thailand Post was the case study in this paper. Research design, data and methodology: To involve solving the delivery service area under the last mile condition, the authors proposed a network analysis to determine service radius by employing a Geographic Information System (GIS). Furthermore, this paper applied Dijkstra's algorithm as a network analysis tool from GIS for analyzing the last mile service coverage area in a new economics zone. At the same time, the authors suggested an approach as a solution to locate last mile delivery center in EEC. Results: The results of the study pointed out that Thailand Post should consider more last mile delivery centers in EEC to support its express service in urban areas as well as improve the efficiency of service coverage for parcel delivery and create more advantages against competitors. Conclusions: This paper proposes a network analysis to extend the last mile service for parcel delivery by following Dijkstra's algorithm from GIS and a solution approach to add more last mile delivery centers. The results of the research will contribute to boosting customer satisfaction for last mile delivery service and enabling easy accessibility to a service center in EEC.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.12
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• pp.417-425
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• 2020

Recently, the development of weapons systems in conjunction with the Fourth Industrial Revolution has increased the number of weapon systems that integrate individual commercial systems by actively incorporating the superior fields of private commercial technologies. In the case of such commercial product-based weapons systems, however, the development of ILS elements across all areas, such as technical manual, military field maintenance support equipment, interactive electronic technical manual (IETM), and Computer Based Training (CBT) development, and weapons system Reliability, Availability, Maintainability(RAM) target values, and logistics support analysis (LSA) was requested to expand the level of development by developers. The commercial product-based System Integration (SI) weapon system will be able to complete the comprehensive military balance for complementing and effective maintenance of the military and developers only when the ILS development, which is limited to the essential elements of the required group, Request For Proposal (RFP) and Post-Logistics Support (PLS) directions were applied in the framework of outsourcing maintenance implementation. As a result, by checking the operation status of current weapons systems, the logistics support of commercial product-based weapon systems selected outsourcing as the basic policy that is decided based on the development requirements, focusing on maintaining operation through a rational decision-making process, and presented a plan for applying the development plan to the RFP for the determined core elements and PLS.

• Journal of Distribution Science
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• v.21 no.10
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• pp.1-9
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• 2023

Purpose: This study analyses the current development of cross-border e-commerce in China, outlines the challenges faced by Chinese cross-border e-commerce SMEs, and finally summarises the development strategies of Chinese cross-border e-commerce SMEs in the post-covid-19 era, which will provide opinion references for the development of Chinese cross-border e-commerce SMEs. Research design, data and methodology: The methodology used in this study is to analyse the current situation of cross-border e-commerce development in China in the context of covid-19 through literature; and to summarise the challenges encountered by Chinese cross-border e-commerce SMEs through semi-structured interviews. Results: The article summarises the current status of China's cross-border e-commerce development in the context of covid-19 in terms of cross-border e-commerce trade volume, cross-border e-commerce enterprise and user scale, cross-border e-commerce logistics, cross-border e-commerce global co-operation, government policy, and cross-border e-commerce product distribution, outlining challenges encountered by China's cross-border e-commerce SMEs in terms of logistic pricing, operating capital chain, product service support, and trade protection The paper Finally, it is pointed out that Chinese cross-border e-commerce SMEs must adopt new strategies to adapt to the new development in the context of covid-19. Conclusions: Specific development strategies are provided for Chinese cross-border e-commerce enterprises and reference suggestions are provided for the post-covid-19 era.

• Journal of the Korean Society of Industry Convergence
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• v.26 no.5
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• pp.855-866
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• 2023

With the rapid advancement and sophistication of defense weapon systems, the government, military, and the defense industry have conducted various innovative attempts to improve the efficiency of post-logistics support(PLS). The Ministry of Defense has mandated RAM-C(Reliability, Availability, and Maintainability-Cost) analysis as a requirement according to revised Total Life Cycle System Management Code of Practice in May 2022. Especially, for the project budget forecast of new PBL(Performance Based Logistics) business contacts, RAM-C is recognized as an obligatory factor. However, relevant entities have not officially provided guidelines or manuals for RAM-C analysis, and each defense contractor conducts RAM-C analysis with different standards and methods to win PBL-related business contract. Hence, this study aims to contribute to the generalization of the analysis procedure by presenting a cost analysis case based on RAM-C for the supply of military depot maintenance PBL project. This study presents formulas and procedures to determine requirements of military depot maintenance PBL project for repair parts supply. Moreover, a sensitivity analysis was conducted to find the optimal cost/utilization ratio. During the process, a correlation was found between supply delay and total cost of ownership as well as between cost variability and utilization rate. The analysis results are expected to provide an important basis for the conceptualization of the cost analysis for the supply of military depot maintenance PBL project and are capable of proposing the optimal utilization rate in relation to cost.