• Title/Summary/Keyword: Railway service

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A Study on the Intelligent Railway Operation Information Architecture (지능형 철도운영 정보체계 구축 연구)

  • Kim, Young-Hoon;Hong, Soon-Heum
    • Proceedings of the KSR Conference
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    • 2006.11b
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    • pp.1562-1566
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    • 2006
  • The intelligent railway operation information architecture is to provide the railway passengers with the intermodal transportation information service. The purpose of the information architecture is to suggest the information service architecture of the intermodal transportation structurally. First, the architect procedure is to analysis the user requirements and according to these requirements, is to make the description of service requirements. Then secondly, it decides the service items and based of these items, it is to construction of service architecture. Finally, service package provide an accessible, deployment oriented perspective to intelligent railway operation information architecture

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A Study on Service Evalution System for Improving Rail Service: An Analysis of European Railway Systems (철도서비스 향상을 위한 서비스평가체계 구축방안: 유렵의 사례분석을 중심으로)

  • Mo Changhwan
    • Proceedings of the KSR Conference
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    • 2003.05a
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    • pp.201-215
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    • 2003
  • At present, European railways in U.K., Sweden, and Belgium have taken serious efforts to improve railway services by implementing a service evaluation system. Not only do they measure the service-related performance of a railway system, but also operate an incentive system according to the results of service-related performance. This performance evaluation system can be also used to provide basic data for other policies such as fares, subsidies and track user charges etc. After the restructuring process of Korean national railways, therefore, although it is expected to face many difficulties in the future, it is desirable to implement a performance evaluation system for securing the long-term growth of Korean railway industry.

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A study on the user requirement for intelligent railway information service (지능형 철도정보서비스를 위한 고객요구사항에 대한 연구)

  • Park Jung-Hwa;Kim Young-Hoon;Hong Soon-Heum
    • Proceedings of the KSR Conference
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    • 2004.06a
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    • pp.494-500
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    • 2004
  • The purpose of this thesis is to know and understand the user requirements to provide with intelligent railway information service in response to the Ubiquitous environment. The railroad specially has a disadvantage of door-to-door service, however by using the information and communication techniques, we can provide the passengers who are using the intermodal transportation means with the realtime information, therefore we can overcome the above disadvantage. To deduce the passenger's needs for providing the future-type railway information service, we introduce the results of the questionnaire. In chapter 2, we studies on the concepts of intelligent railway information service, and in chapter 3, we investigate the cases of Japan and China, and in chapter 4, we study the passager's satisfaction by the questionnaire concerning the railway information service and suggest the needs for information offering.

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A study on the connected service of urban railway (도시철도의 연결방안에 관한 고찰 -해외사례를 중심으로-)

  • 후지타다카요씨
    • Journal of the Korean Society for Railway
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    • v.5 no.4
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    • pp.237-243
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    • 2002
  • Now operating lines of many urban railway are currently in progress in the Seoul, but the inadequate consideration of links between different lines could create inconvenience as the public transport. This paper is studied about the connection service design of urban-railway convinced for other metropolis railways forms and propose the base pilot plan of the railway network linking system in Seoul Metropolis.

Implementation and Future Task for Service Quality Assessment of Railway (철도서비스 품질평가 시행과 과제)

  • Lee, Ji-Seon;Seo, Jong-Seok
    • Proceedings of the KSR Conference
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    • 2007.05a
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    • pp.594-599
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    • 2007
  • According to separation policy between rail infrastructure and operation, the National Railroad Administration was converted to Korea Railroad Cooperation on Jan, 2005. That makes railway service assessment regarded as essential. About this matter, Section 15 of the Framework Act on Rail Industry Development and section 26 of the Rail Business Act shows that the railway service assessment should be conducted every 2 years. The government can officially announce the result and give orders operation company to improve service level. In the first railway service assessment in 2006, the principal railroad lines and stations were investigated. Rail supply service index and customer satisfaction index are introduced. It includes service items of supply, reliability, convenience, safety and customer satisfaction. This study presents the contents of 2006 rail service assessment. Some points of assessment which should be improved are analyzed as well.

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On the Service Improvement of High-Density Urban Railway Transportation (고밀도 도시철도 운행품질 개선 방안 연구)

  • Kim, Dong-Hee
    • Journal of the Korea Safety Management & Science
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    • v.12 no.3
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    • pp.163-168
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    • 2010
  • Recently, there are many problems of service qualities such as regular-rapid-safe -comfortable transport, that was traditionally advantages in urban railway transportations. These problems cause train delays that affects consecutive schedule, capacity, operation plans, and it is hard to prevent the propagation of delay and find the recovery solution. Because the urban transport demands is continuously increased and the railway service is also expanded, the railway operation company makes efforts to improve operation performance and efficiency for passengers. In this paper, we analyse the issues and problems existing in the major operation line of high-density urban railways, and suggest the development direction of intelligent operation technology to improve the urban railway service by minimizing the occurrence and propagation of delay. And the result of numerical case study is also presented.

Customer Satisfaction Analysis for Urban Railway Service Quality by IPA Analysis (IPA 분석을 이용한 도시철도 서비스품질의 고객만족도 분석)

  • Kim, Heung-Chul
    • Journal of the Korean Society for Railway
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    • v.18 no.5
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    • pp.502-511
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    • 2015
  • The purpose of this study is to prioritize the importance of urban railway service quality through statistical analysis. This was done to maximize customer satisfaction by providing customers of urban railway services (including LRT), operated by the local government, with a better customized service quality. It was hoped that this project would boost the need for public transportation by increasing customer satisfaction, which would eventually lead to more profitable revenue. The results of validity certification of expectations and perceptions before and after the use of government funded urban railway and private sector invested urban railways show that there are gaps for 18 items for the government funded urban rail projects (p<.01), while there is no significant difference for 2 items between expectation and perception (p>.05); private sector invested urban railway projects show differences for all 20 items (p<.001). Therefore, IPA analysis is conducted to improve the service quality; this should lead to a remedy that focuses on service quality. The findings of this study will contribute to providing management strategies for boosting customer satisfaction and creating revenue through customized service quality in the urban railway operating industry (including LRT), which is currently suffering from chronic deficits.

A study on the Institutional Limits of Introducing the Package Express System to the Railway (기술혁신의 제도적 한계 - 철도소화물 부분의 택배시스템 도입을 중심으로 -)

  • 윤명길
    • Journal of Korea Technology Innovation Society
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    • v.3 no.3
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    • pp.1-17
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    • 2000
  • This paper shows the institutional limits of technological innovation at the railway package service, that is the limits of introducing the package express system. The railway package service, owned by government and operated by D company, has been suffered severe operating loss since early 1990's. The package express system supported by information network and co-working with inner city quick service might be an solution for the railway package service. But there are several obstacles such as labor union and the rigidities of the Korean National Railroad of government agency.

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The evaluation for availability of railway transportation in home delivery service system (택배시스템에 있어서 철도운송의 이용 가능성 평가)

  • 김상직;주용준
    • Journal of the Korea Safety Management & Science
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    • v.2 no.3
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    • pp.61-79
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    • 2000
  • It is very important to delivery timely and safely items in logistics. So, the home delivery service system is introduced by many enterprises. Also, the beginning in 1990's, the rapid increase of automobile increased logistics cost and led to road stagnation. So, the railway transportation use in logistics can be considered. The railway transportation in home delivery service system can overcome the limit of transportation by land. This study evaluate railway transportation in home delivery service system by economical efficiency and timeliness.

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Standardization Trends of Railway Communication based on LTE-R (LTE-R 기반 철도 통신 표준화 동향)

  • Kim, Young-Dong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2018.05a
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    • pp.549-552
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    • 2018
  • One of railway communication technology, LTE(Long Term Evolution) based LTE-R(LTE-Railway) is rapidily adopted to supply various control signal and to supply diverse communication service be needed for safety operation of train. In this paper, railway communication technology and service based on LTE-R is studied. And domestic an international standardization trends of related on railway communications are investigated. Results of this study can be used as basic data for research of railway communication based on LTE-R and development of railway communication systems.

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